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    Number of reviews: 1
  1. Rating:

    Refuse to refund for sending me dirty items which I returned
    Ordered a bed set in white. The duvet cover had stitching issues and a pen mark. One of the pillow case had a stain. The other pillow case had threading issues.
    I approached customer care initially when I noticed the stain on the pillow case. They replied in 6ish hours confirming I can wash it and if the stain does not come out in the wash i can return for a replacement.
    I than went again and checked the other items and emailed again with photos. 24h later I had no reply so I emailed again asking for an update or if it would be easier to return all items. Customer care replied I can go ahead and return.
    It’s a shame that customer care could not provide an exchange as the items were faulty and I will now be out of pocket for the delivery but lesson learned and I will not be a returning customer be in online or in store.
    Jodi, customer services team leader is advising I need to wait 14 days before they will refund. Appalling. Save your budget and shop elsewhere


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Murmur is a company that creates and retails luxury homeware and bedding products. The brand emphasises simplicity and quality in its design approach, ensuring that each piece exudes a sense of understated luxury and meticulous craftsmanship. Inspired by nature, Murmur’s collection exudes a serene and organic feel, aiming to create a peaceful and relaxing ambience within the home. Murmur’s product range includes bed linen, duvets, pillows, towels and a range of exquisite accessories, all designed to enhance the aesthetics and comfort of a home. In addition, the company offers specially curated bundles that allow customers to purchase coordinated sets of homeware items that reflect a harmonious and thoughtfully designed living environment.

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