NCF Living is a furniture retailer offering a wide range of products to meet a variety of home furnishing needs. Originally a high street retailer of carpets and furniture, NCF Living has used its industry experience to provide customers with first class service and products, and now operates many stores across the UK. The company offers a wide range of living room, dining room and bedroom furniture, including unique ranges of sofas such as The Battersea, The Montana, Italia, The Rio and The Cannes. These and other collections are in stock and available for immediate delivery. NCF Living also offers a selection of stylish bed frames and other bedroom furniture. The platform offers a variety of interior design tips and advice to inspire customers with fresh home decorating ideas.
All reviews
Matt
Their customer services team is awful. There is no working phone number, you have to email and then they call you up. The Chester store cannot handle any customer service issues and use the same email address as the customers do to forward on complaints. We spoke to the manager – the shop does not even have a phone in it! NCF refused to acknowledge our bed was faulty, refused a return and wanted to charge us three figures to get our mattress redelivered.
We have had to go through our credit card company to recover the money in the end. I would wholeheartedly advise everybody to avoid this company at all costs if you want good customer service when there is an issue with your product.
We initially decided to shop here because of the good reviews. But when you look closer, you’ll notice the reviews say “Steve” or “Jason” etc helped me to decide about what bed to pick, smooth buying process… but not all that many reviews after customers receive their product. Its an intelligent strategy to get customers to post a review at the point of purchase.
Adebunmi Adeosun
BEWARE: THIS COMPANY DISREGARDS CONSUMER RIGHTS AND IS ONLY INTERESTED IN RIPPING YOU OFF.
Mrs Finney
We have told them we are taking them to court, the video sent clearly shows them making a noise, they insisted they have to visit to check its making a noise, they made the first appointment for the beginning of Feb, then cancelled at 5pm the day prior to appointment. we have said we want a full refund within 7 days or we will issue court proceedings.
They have now arranged for an engineer to come out today to inspect it, we will video the complete process and we will not allow them to attempt to repair it as this will affect our rights to a full refund, under the faulty goods act 2015, within 30 days of purchase.
After the visit today we will issue them with a 7day notice that we are starting court proceedings which we will charge storage plus interest on a daily basis until til goes to court, for anyone looking for advice read up on the 2015 Sales of Goods Act, the company will try and fob you off with a right to repair, they have no right to repair within 30 days on faulty goods, and after 30 days upto 6 months and sometimes longer in certain circumstances they have 1 attempt to fix the fault if this same fault still exists then you are entitled to a full refund as they have had there 1 attempt, we have spent many years in retail and this is government guidelines unless the company can show they are exempt from the 2015 Ruling, which is virtually impossible.
Hope this helps
Lisa Tierney
Wouldn’t have even given 1 star to this company. There customer service is the worst I have ever dealt with
We ordered a sofa from this company from birstall store, the staff member informed me that the sofa would be assembled in the house when delivered as I was worried it wouldn’t fit
Took my payment and said would be InTouch with delivery date
The delivery company brought said sofa and surprisingly it was one solid piece and it didn’t fit they wanted me to sign a waiver stating if they damaged it I would be liable for any damage occured which I wasn’t prepared to do so, then they was discussing leaving the sofa in the garden or at top of my stairs which I have on camera as I have ring door cam plus a camera in hall way and we could see damage to the bottom of the sofa, I was then told by the most arrogant women that I must go pick another sofa which we did but didn’t want to but there was no other option given, when we picked the sofa it was less than the original and was informed that customer services would be in touch to arrange a refund of the difference, then to be called within a few hours of leaving the store that this wasn’t the case and we needed to get the store to agree to loose the money from there store, so we went back again, in the meantime we called trading standards who informed me that they had broken there contract by the sofa being damaged as there was a rip in the bottom, plus as the manager had said it would be assembled in the house they had broken the contract and with them refusing the refund was informed that a company isn’t allowed to be in a position of betterment which they was, when we went back to store we spoke with said manger who agreed that he said it would be assembled in the house but didn’t mean the sofa ment the legs would be put on but didn’t state this at the time, he then said he would email head office and agree to loose the money from store, then to be called two days later stating we had to pay £189 for new delivery and for re selecting/ paper work for the sofa which from the beginning we hadn’t received as the store manager said we don’t really bother with paper work it’s via email, then to be told that we would loose the difference of £400 or go to store and select something else, when I said I was going to speak with trading standards the rude women I think she was called Laura stated that if I mentioned trading standards the call would end there and basically they would not bring my sofa until it was resolved.
I was told if I wanted a refund they would take 25% after being mis sold furniture
Please don’t buy from this company.
The staff in store are mostly lovely
Lucy who is a member of staff is lovely she has called since to see if everything is ok
Eddie
I had an extremely frustrating experience with NCF Living Chester, and I feel compelled to share my disappointment.
I initially placed an order (Order No: CSOM2770) on 14th November 2024, making a part payment of £690, after informing the attendant that I was waiting for my mortgage to clear. I returned on 31st December 2024 to make an additional payment of £70, leaving a balance of £2,000, and I clearly stated that I was planning to move houses on 3rd February 2025. I emphasised that it was crucial for my order to be delivered correctly, as we would otherwise be sleeping on a bare carpet without a bed.
On 23rd January 2025, I encountered a very helpful attendant who assisted me in fast-tracking an additional product that had not yet been ordered. However, my positive experience was short-lived.
On 31st January 2025, after receiving confirmation of my completion date, my partner and I visited the store to finalise the remaining £2,000 on finance. To my shock, the attendant informed me that it was illegal to set my new house as the delivery address and insisted on proof of address. Despite explaining that I had done the same at Currys and DFS without an issue, he was adamant and unhelpful.
Left with no choice, I had to agree to have my order delivered to my old address, meaning I will now have to hire a van at my own expense to transport the beds and mattresses to my new home.
Spending £2,760 on two beds and two mattresses should come with better customer service, but instead, I had a stressful and unpleasant experience. I seriously considered cancelling my order because of how poorly I was treated.
I will never purchase from NCF Living again and would not recommend them to anyone looking for a smooth and hassle-free shopping experience.
Peter Wheeler
Sam Allender
On arrival sofa had mark on it and rip on the arm contacted customer service straight away. 2 weeks later sofa on one side dipped looks like had for years again contacted customer service, this was in April now in November and still waiting for repair.
I would avoid this company at all costs
val davies
Matthew wootton
The delivery guys turned up three hours after their alloted slot and, despite voicing my concerns to the salesperson, the headboard did not fit up the stairs.
The delivery guys rang NCF so they could try to figure out the best course of action – to accept the bed without a headboard to get a new one, or send it back. NCF did not answer the calls after several attempts so I had no choice but to send the bed back.
When I finally managed to get into contact with their customer services team (which again took several attempts), they advised that I had two options:
1. Cancel the order which incurs a 50% cancellation fee on the refund
2. Pay a £59 redelivery fee AND a £200 admin fee, plus the price of a new, smaller headboard (which again might not have fit).
I asked if there could be any compromise on the admin fees, given the false claim about the product, but they wouldn’t. The customer services rep was unhelpful and cancelled the order without my full consent.
Honestly feels like now they would have said anything at all to get a sale across the line. Absolutely scandalous.
Jacqueline Domanski
After calling customer service they gave me the 10/6 still no mattress it’s been delayed again can’t cancel without losing 50% of my £1000 order ! And a poor compensation of £30 no one has actually explained what or why there’s a delay , it’s not bespoke it’s not specially made so I don’t understand the overall delay ? Where as my bed frame (diff company) was made to order 6 wks delivered!
In hindsight I would of bought a mattress on line with a guarantee of next day delivery think hard folks before purchasing in store as the follow up customer service is appalling
Piotr Belec
I had to get rid of my old mattress as it was damaged, and after my car accident, it was causing my condition to worsen significantly. So, I rented an orthopedic mattress for three weeks, believing that the new mattress would arrive within that timeframe. It’s now been two months, and I’m still paying for the rented mattress.
When I explained the situation via email to NCF, they responded that they didn’t tell me to discard my old mattress and that I should continue using the one that was causing additional injuries and pain.
And here’s the best part: When I asked for a refund and to cancel the order, they told me they could do it, but the cancellation fee would be 50%, which is almost £500! Is this even legal? AVOID these scammers!
John Backhouse
Disgusting
Alireza Aghvami
However to my astonishment the Delivery date was altered and I received an Text message informing me the delivery date was Set for 4 Weeks Later instead of What I Wasn’t promised.
I contacted the Customer service and Once again to My astonishment I Was informed “there was Nothing can be done”!!!!
I immediately went down to the Show room Trader office and expressed how disappointed I was and asked for Cancellation of my Order.. Once again to My shock and amazement I was informed if I cancel Now I would be Liable to Pay “%25 of the total amount for item’s Which the Trader had failed to deliver on the mid June 2024 as it was Promised!!!!!
I was left with No alternative other than Take Legal advice for Breach of initial Binding Contract..
Ironically With in Very short space of time I received feedback from the Trader in order to fulfil their obligation, I could go down to the Warehouse pick up 1 “Single Sofa chair and coffee Table” Which Only indicates What they had Pledged to me as Customer was Never taken Seriously With honest intention..
I Would Like to request for immediate assistance to deal with this matter but they didn’t reply even to my email . Guys please Don’t buy anything from this trader . Just wasting your time and your money .
Rachel louise Brodin
David