1.6/5
AVERAGE RATING: 3.1/10
(23 Reviews)

All reviews

    Number of reviews: 23
  1. Rating:

    2
    Terrible Experience
    You don’t deserve the 1 star.
    I had an extremely frustrating experience with NCF Living Chester, and I feel compelled to share my disappointment.

    I initially placed an order (Order No: CSOM2770) on 14th November 2024, making a part payment of £690, after informing the attendant that I was waiting for my mortgage to clear. I returned on 31st December 2024 to make an additional payment of £70, leaving a balance of £2,000, and I clearly stated that I was planning to move houses on 3rd February 2025. I emphasised that it was crucial for my order to be delivered correctly, as we would otherwise be sleeping on a bare carpet without a bed.

    On 23rd January 2025, I encountered a very helpful attendant who assisted me in fast-tracking an additional product that had not yet been ordered. However, my positive experience was short-lived.

    On 31st January 2025, after receiving confirmation of my completion date, my partner and I visited the store to finalise the remaining £2,000 on finance. To my shock, the attendant informed me that it was illegal to set my new house as the delivery address and insisted on proof of address. Despite explaining that I had done the same at Currys and DFS without an issue, he was adamant and unhelpful.

    Left with no choice, I had to agree to have my order delivered to my old address, meaning I will now have to hire a van at my own expense to transport the beds and mattresses to my new home.

    Spending £2,760 on two beds and two mattresses should come with better customer service, but instead, I had a stressful and unpleasant experience. I seriously considered cancelling my order because of how poorly I was treated.

    I will never purchase from NCF Living again and would not recommend them to anyone looking for a smooth and hassle-free shopping experience.

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  2. Rating:

    2
    AVOID AVOID AVOID
    Don’t do it, if you’re thinking about shopping here just save yourself the stress and go elsewhere. We ordered a sofa set from here only to find it had open stitching down the back of the sofa cushions. They never pick up the phone so emailed them with proof on the day of delivery. They’ve since slowly emailed back basically saying they won’t ‘action’ the dispute. They don’t see it as a problem and won’t refund us or collect the sofas. A really scummy company.
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  3. Rating:

    2
    Do not buy from here
    Service in store was great but customer service is another thing.
    On arrival sofa had mark on it and rip on the arm contacted customer service straight away. 2 weeks later sofa on one side dipped looks like had for years again contacted customer service, this was in April now in November and still waiting for repair.
    I would avoid this company at all costs
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  4. Rating:

    2
    Leather sofa not as sold
    Having delivery issues, and then finding out the sofa and chair was missold. Both in store by the salesman,and being confirmed in writing! I feel angry and conned! It has been confirmed to be sythiand leather in parts.Buyer beware
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  5. Rating:

    2
    Will NEVER shop here again
    Went into the NCF store and ordered an ottoman bed with the help of a salesperson, which totalled ~£900 with delivery fees. I had concerns about whether or not the headboard would fit up the stairs, but the salesperson assured me that it wouldn’t be an issue as it could be assembled in the bedroom.

    The delivery guys turned up three hours after their alloted slot and, despite voicing my concerns to the salesperson, the headboard did not fit up the stairs.

    The delivery guys rang NCF so they could try to figure out the best course of action – to accept the bed without a headboard to get a new one, or send it back. NCF did not answer the calls after several attempts so I had no choice but to send the bed back.

    When I finally managed to get into contact with their customer services team (which again took several attempts), they advised that I had two options:
    1. Cancel the order which incurs a 50% cancellation fee on the refund
    2. Pay a £59 redelivery fee AND a £200 admin fee, plus the price of a new, smaller headboard (which again might not have fit).

    I asked if there could be any compromise on the admin fees, given the false claim about the product, but they wouldn’t. The customer services rep was unhelpful and cancelled the order without my full consent.

    Honestly feels like now they would have said anything at all to get a sale across the line. Absolutely scandalous.

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  6. Rating:

    2
    No mattress
    Ordered in 28/4 was not told or informed of any delay I did clearly state in need this by 6/6
    After calling customer service they gave me the 10/6 still no mattress it’s been delayed again can’t cancel without losing 50% of my £1000 order ! And a poor compensation of £30 no one has actually explained what or why there’s a delay , it’s not bespoke it’s not specially made so I don’t understand the overall delay ? Where as my bed frame (diff company) was made to order 6 wks delivered!
    In hindsight I would of bought a mattress on line with a guarantee of next day delivery think hard folks before purchasing in store as the follow up customer service is appalling
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  7. Rating:

    2
    AVOID!
    Avoid this store! Over two months ago, I ordered a mattress costing almost £1000. The store promised delivery within three weeks. However, the delivery date was postponed twice. It’s now been over two months, and I still haven’t received the mattress.

    I had to get rid of my old mattress as it was damaged, and after my car accident, it was causing my condition to worsen significantly. So, I rented an orthopedic mattress for three weeks, believing that the new mattress would arrive within that timeframe. It’s now been two months, and I’m still paying for the rented mattress.

    When I explained the situation via email to NCF, they responded that they didn’t tell me to discard my old mattress and that I should continue using the one that was causing additional injuries and pain.

    And here’s the best part: When I asked for a refund and to cancel the order, they told me they could do it, but the cancellation fee would be 50%, which is almost £500! Is this even legal? AVOID these scammers!

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  8. Rating:

    2
    Lumba 3000 mattress
    Bought this Mattress and within 1 year 25 days it split on the seam. I contacted NCF and was informed it had a 1 year guarantee and therefore they could not replace it.
    Disgusting
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  9. Rating:

    2
    I Approached the Trader with the View to purchase Set of Sofa chairs and average size coffee Table.
    I Approached the Trader with the View to purchase Set of Sofa chairs and average size coffee Table..after initial negotiation with the Trader I paid the Sum of £ ….. In full and I Was informed Categorically the Delivery Date Was Set for mid June 2024.
    However to my astonishment the Delivery date was altered and I received an Text message informing me the delivery date was Set for 4 Weeks Later instead of What I Wasn’t promised.
    I contacted the Customer service and Once again to My astonishment I Was informed “there was Nothing can be done”!!!!
    I immediately went down to the Show room Trader office and expressed how disappointed I was and asked for Cancellation of my Order.. Once again to My shock and amazement I was informed if I cancel Now I would be Liable to Pay “%25 of the total amount for item’s Which the Trader had failed to deliver on the mid June 2024 as it was Promised!!!!!
    I was left with No alternative other than Take Legal advice for Breach of initial Binding Contract..
    Ironically With in Very short space of time I received feedback from the Trader in order to fulfil their obligation, I could go down to the Warehouse pick up 1 “Single Sofa chair and coffee Table” Which Only indicates What they had Pledged to me as Customer was Never taken Seriously With honest intention..
    I Would Like to request for immediate assistance to deal with this matter but they didn’t reply even to my email . Guys please Don’t buy anything from this trader . Just wasting your time and your money .
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  10. Rating:

    2
    Appalling Customer service over faulty sofa
    Bought new sofa. Sales staff very helpful and delivered on time. This is where it all went wrong. Sofa has unmatched legs ( but delivery guys managed to fit at back so we couldn’t see). Then after 2 hrs after it had gone dark under artificial light we noticed a mark on the chaise cushion. ( no one had even sat on it at this point) took photo immediately and contacted customer services the next morning. Initially very helpful, ( Michelle) told us they would contact the supplier and come back to us. Over 10 days later get a reply that as we hadn’t put on delivery note that it was faulty they they would do nothing further. ( we didn’t put on delivery note as we only noticed under artificial light a bit later as we had already told them). Asked if i could raise further up and was given an address to write to ( obviously designed to obstruct and put people off chasing further) I will not be fobbed of like this. I’ll update this review on receipt of a response to my letter.
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  11. Rating:

    4
    Improvement needed
    I stumbled upon this website while I was on the hunt for some tech gear. Gotta say, it’s not too shabby, but there’s room for improvement, mate. First off, navigating this site is a bit like trying to find your way out of a hedge maze after a pint too many. Could do with a bit of simplifying, you know? Now, onto the goods themselves. The selection ain’t half bad, but the prices… well, let’s just say they’re a tad cheeky. Quality-wise, can’t complain too much, everything seems to do what it says on the tin. Had a little hiccup with my order, but the customer service sorted me out quicker than you can say ‘Bob’s your uncle’.
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  12. Rating:

    10
    Mattress
    Came in again this time for a mattress went to Leanne who served me last time as she was very helpful last time . didn’t get the mattress I saw on line but got a nicer one. Thanks Leanne for all your help again I’ll be back again I’m sure if I need anything else
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  13. Rating:

    10
    Amazing
    Went to the Chester store
    Was met by Stewart who talked me through my sofa options
    I purchased a beautiful sofa and stool
    Amazing service
    Thank you again Stewart
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  14. Rating:

    2
    Avoid at all cost!! Terrible quality! You don’t deserve the one star.
    DO NOT BUY FROM HERE! READ THE ONE STAR REVIEWS AND BELIEVE THEM. TRUST ME THE FIVE STAR REVIEWS WILL BE ABOUT THE SALES TEAM, NOT THE PRODUCTS OR THEIR CUSTOMER SERVICE!!

    Bought both a bed and a sofa from here only to find problems with both almost immediately. The bed was not connected together on one side so kept coming apart. I was offered either a replacement base, or £40 to fix the issue myself. I chose the replacement, because why should I start drilling holes to connect the two pieces of bed…an employee came round and asked would I be happy if he just fixed the bracket, as that’s all I wanted to happen I said yes. Whilst he was here he checked the sofa which had already begun creaking after less than a month of having it. He said it hadn’t been made properly and didn’t have the correct padding. He said he would ask for a replacement to be ordered straight away. I then waited two months to receive my new sofa only to be told when I chased it that there was nothing wrong with the sofa and one wasn’t being ordered for me as suggested by the employee that came round. This is really underhand. Telling me that the sofa was faulty and a new one would be ordered and then being told that this hasn’t happened and there is nothing wrong with it. I spend £3000 in this shop only to have two faulty products. I will never buy from them again and will continue to tell anyone who wants to listen just how appalling my experience with them has been. All except the sales staff who I might add are a credit to the company and really belong working for a much more reputable business!

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  15. Rating:

    2
    Thief
    Brought a £2500 sofa because we were told it could fit in our townhouse living room (first floor). For it is delivered and couldn’t get it up the stairs. Now customer service has said it is our fault and I cannot return it. Great!
    But funny how if I ordered it online you can return it back within 14 days. DONT SHOP HERE!!
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NCF Living

NCF Living is a furniture retailer offering a wide range of products to meet a variety of home furnishing needs. Originally a high street retailer of carpets and furniture, NCF Living has used its industry experience to provide customers with first class service and products, and now operates many stores across the UK. The company offers a wide range of living room, dining room and bedroom furniture, including unique ranges of sofas such as The Battersea, The Montana, Italia, The Rio and The Cannes. These and other collections are in stock and available for immediate delivery. NCF Living also offers a selection of stylish bed frames and other bedroom furniture. The platform offers a variety of interior design tips and advice to inspire customers with fresh home decorating ideas.

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