I am extremely disappointed with the service from NCF. What was supposed to be an exciting purchase of sofas and a dining table has turned into a frustrating and stressful experience.

Our delivery has now been delayed by over a month with no clear explanation. Despite having paid in full upfront, we still have not received any of our furniture. Every time we contact head office, we are given different stories that clearly seem designed just to keep us waiting rather than actually resolve the issue.

To make matters worse, they have refused to offer any refund, leaving us completely stuck. Communication has now broken down entirely — our calls are no longer being answered, which is incredibly unprofessional.

The store manager has been no help at all and openly admitted she doesn’t even know where our order is. That level of disorganisation is unacceptable, especially when customers have already paid in full.

Overall, this has been a terrible experience from start to finish. I would strongly advise others to think twice before ordering from NCF.

Went into the new Warrington store on opening weekend, placed an order for a sofa in which we told them we may need to make some adjustments to the order to make it fit, was told this wasn’t an issue. Came back the next day to adjust the order, sales person told us that making this adjustment would make no difference to the delivery dates and it will still be delivered before Xmas, this is purely the only reason we proceeded. Gets to end of November/early December and we’re now being told that the sofa will only be dispatched in February 2026. After multiple back and forths, they’ve basically said there’s nothing they can do and will only cancel for 50% of the full value of the sofa, even though the item hadn’t started being made. I’ll say it again, we only proceeded with the order as we were told it would be delivered before Xmas, we were told this in store on multiple occasions. Not happy with this business one bit, would of cancelled the order if they didn’t try to charge over a £1,000+ when production hasn’t even started on the order. We were planning on making a second purchase in the coming months but will definitely be doing that elsewhere and not using NCF Living again. They fob you off and make excuses, tell you to go in store and speak to the sales team just for them to say they can’t do anything also and they’re sorry. Phone line is non-existent either, unavailable at all times of day.

They will lie and deceive in order to make a sale, we confirmed multiple times AFTER making adjustments that it would still be delivered in December only for them to change that 6 weeks later.

NCF Living Birstall

Let’s start with the positives.
The showroom is well-presented, and the sales staff were friendly and helpful. However, it’s important to remember that, ultimately, salespeople are there to sell.
We placed an order for two 2-piece sofas at a considerable cost. At the time of purchase, we clearly informed the salesperson that the delivery address involved stairs. We were reassured this wouldn’t be an issue, as the sofas were modular.

Unfortunately, the delivery process was a complete nightmare, requiring five separate attempts:
1. Furdeco (the third-party delivery company) refused to deliver unless we signed a waiver removing all liability if they damaged our property or the sofas. We refused. After raising the issue with the service team, we were told we had to sign. We also couldn’t cancel the order without losing our £700 deposit, and we were charged an £89 redelivery fee.
2. Furdeco returned but only delivered 1 of the 4 pieces. They then claimed the remaining pieces were too heavy for two people.
3. Furdeco came again, this time with two men, despite assurances we would receive a three-man crew. Once again, they refused to deliver.
4. NFC (a different delivery team) arrived with only one piece. This was delivered without issue.
5. NFC returned and delivered the remaining pieces.
Throughout the process, we were constantly fobbed off by both the sales and service departments. The service team kept blaming the stairs, but in reality, the problem was always Furdeco’s lack of preparation, either by being understaffed or simply unwilling to deliver.
To make matters worse, the service department is unmanned at weekends, and there’s no direct line to the showroom, leaving customers in limbo.
Please think very carefully before ordering from this company. Our experience after placing the order was nothing short of appalling.

We bought a bed from NCF in December. The bed arrived damaged – the ottoman mechanism faulty leading to it rising unevenly / not closing properly and the headboard was not secured safely. Also the delivery team refused to carry our super king mattress upstairs stating it was too heavy.

Their customer services team is awful. There is no working phone number, you have to email and then they call you up. The Chester store cannot handle any customer service issues and use the same email address as the customers do to forward on complaints. We spoke to the manager – the shop does not even have a phone in it! NCF refused to acknowledge our bed was faulty, refused a return and wanted to charge us three figures to get our mattress redelivered.

We have had to go through our credit card company to recover the money in the end. I would wholeheartedly advise everybody to avoid this company at all costs if you want good customer service when there is an issue with your product.

We initially decided to shop here because of the good reviews. But when you look closer, you’ll notice the reviews say “Steve” or “Jason” etc helped me to decide about what bed to pick, smooth buying process… but not all that many reviews after customers receive their product. Its an intelligent strategy to get customers to post a review at the point of purchase.

This company is a complete scam. After paying for my mattress to be delivered to a room of my choice, the delivery driver asked me to sign a disclosure agreement just to have it dropped at the door. To make matters worse, when I reached out to customer service, a representative named “Sally” was quick to get on the phone but only passed me around with useless errands to run. The mattress was never delivered, and they refused to issue a full refund, essentially trying to keep my money. In the end, I had to escalate the matter through my credit card provider, who thankfully helped me secure a full refund.

BEWARE: THIS COMPANY DISREGARDS CONSUMER RIGHTS AND IS ONLY INTERESTED IN RIPPING YOU OFF.

We bought 2 reclining sofas from NCF and was delivered 9th January 25, they have made an horrendous noise when reclining from the 1st day we received them, sent videos etc the following day across on email, asking for a complete refund under the 2015 sales of goods act on faulty goods as they have to refund you.
We have told them we are taking them to court, the video sent clearly shows them making a noise, they insisted they have to visit to check its making a noise, they made the first appointment for the beginning of Feb, then cancelled at 5pm the day prior to appointment. we have said we want a full refund within 7 days or we will issue court proceedings.
They have now arranged for an engineer to come out today to inspect it, we will video the complete process and we will not allow them to attempt to repair it as this will affect our rights to a full refund, under the faulty goods act 2015, within 30 days of purchase.
After the visit today we will issue them with a 7day notice that we are starting court proceedings which we will charge storage plus interest on a daily basis until til goes to court, for anyone looking for advice read up on the 2015 Sales of Goods Act, the company will try and fob you off with a right to repair, they have no right to repair within 30 days on faulty goods, and after 30 days upto 6 months and sometimes longer in certain circumstances they have 1 attempt to fix the fault if this same fault still exists then you are entitled to a full refund as they have had there 1 attempt, we have spent many years in retail and this is government guidelines unless the company can show they are exempt from the 2015 Ruling, which is virtually impossible.
Hope this helps

Shambles of a company
Wouldn’t have even given 1 star to this company. There customer service is the worst I have ever dealt with
We ordered a sofa from this company from birstall store, the staff member informed me that the sofa would be assembled in the house when delivered as I was worried it wouldn’t fit
Took my payment and said would be InTouch with delivery date
The delivery company brought said sofa and surprisingly it was one solid piece and it didn’t fit they wanted me to sign a waiver stating if they damaged it I would be liable for any damage occured which I wasn’t prepared to do so, then they was discussing leaving the sofa in the garden or at top of my stairs which I have on camera as I have ring door cam plus a camera in hall way and we could see damage to the bottom of the sofa, I was then told by the most arrogant women that I must go pick another sofa which we did but didn’t want to but there was no other option given, when we picked the sofa it was less than the original and was informed that customer services would be in touch to arrange a refund of the difference, then to be called within a few hours of leaving the store that this wasn’t the case and we needed to get the store to agree to loose the money from there store, so we went back again, in the meantime we called trading standards who informed me that they had broken there contract by the sofa being damaged as there was a rip in the bottom, plus as the manager had said it would be assembled in the house they had broken the contract and with them refusing the refund was informed that a company isn’t allowed to be in a position of betterment which they was, when we went back to store we spoke with said manger who agreed that he said it would be assembled in the house but didn’t mean the sofa ment the legs would be put on but didn’t state this at the time, he then said he would email head office and agree to loose the money from store, then to be called two days later stating we had to pay £189 for new delivery and for re selecting/ paper work for the sofa which from the beginning we hadn’t received as the store manager said we don’t really bother with paper work it’s via email, then to be told that we would loose the difference of £400 or go to store and select something else, when I said I was going to speak with trading standards the rude women I think she was called Laura stated that if I mentioned trading standards the call would end there and basically they would not bring my sofa until it was resolved.
I was told if I wanted a refund they would take 25% after being mis sold furniture

Please don’t buy from this company.
The staff in store are mostly lovely
Lucy who is a member of staff is lovely she has called since to see if everything is ok

You don’t deserve the 1 star.
I had an extremely frustrating experience with NCF Living Chester, and I feel compelled to share my disappointment.

I initially placed an order (Order No: CSOM2770) on 14th November 2024, making a part payment of £690, after informing the attendant that I was waiting for my mortgage to clear. I returned on 31st December 2024 to make an additional payment of £70, leaving a balance of £2,000, and I clearly stated that I was planning to move houses on 3rd February 2025. I emphasised that it was crucial for my order to be delivered correctly, as we would otherwise be sleeping on a bare carpet without a bed.

On 23rd January 2025, I encountered a very helpful attendant who assisted me in fast-tracking an additional product that had not yet been ordered. However, my positive experience was short-lived.

On 31st January 2025, after receiving confirmation of my completion date, my partner and I visited the store to finalise the remaining £2,000 on finance. To my shock, the attendant informed me that it was illegal to set my new house as the delivery address and insisted on proof of address. Despite explaining that I had done the same at Currys and DFS without an issue, he was adamant and unhelpful.

Left with no choice, I had to agree to have my order delivered to my old address, meaning I will now have to hire a van at my own expense to transport the beds and mattresses to my new home.

Spending £2,760 on two beds and two mattresses should come with better customer service, but instead, I had a stressful and unpleasant experience. I seriously considered cancelling my order because of how poorly I was treated.

I will never purchase from NCF Living again and would not recommend them to anyone looking for a smooth and hassle-free shopping experience.

Don’t do it, if you’re thinking about shopping here just save yourself the stress and go elsewhere. We ordered a sofa set from here only to find it had open stitching down the back of the sofa cushions. They never pick up the phone so emailed them with proof on the day of delivery. They’ve since slowly emailed back basically saying they won’t ‘action’ the dispute. They don’t see it as a problem and won’t refund us or collect the sofas. A really scummy company.

Service in store was great but customer service is another thing.
On arrival sofa had mark on it and rip on the arm contacted customer service straight away. 2 weeks later sofa on one side dipped looks like had for years again contacted customer service, this was in April now in November and still waiting for repair.
I would avoid this company at all costs

Having delivery issues, and then finding out the sofa and chair was missold. Both in store by the salesman,and being confirmed in writing! I feel angry and conned! It has been confirmed to be sythiand leather in parts.Buyer beware

Went into the NCF store and ordered an ottoman bed with the help of a salesperson, which totalled ~£900 with delivery fees. I had concerns about whether or not the headboard would fit up the stairs, but the salesperson assured me that it wouldn’t be an issue as it could be assembled in the bedroom.

The delivery guys turned up three hours after their alloted slot and, despite voicing my concerns to the salesperson, the headboard did not fit up the stairs.

The delivery guys rang NCF so they could try to figure out the best course of action – to accept the bed without a headboard to get a new one, or send it back. NCF did not answer the calls after several attempts so I had no choice but to send the bed back.

When I finally managed to get into contact with their customer services team (which again took several attempts), they advised that I had two options:
1. Cancel the order which incurs a 50% cancellation fee on the refund
2. Pay a £59 redelivery fee AND a £200 admin fee, plus the price of a new, smaller headboard (which again might not have fit).

I asked if there could be any compromise on the admin fees, given the false claim about the product, but they wouldn’t. The customer services rep was unhelpful and cancelled the order without my full consent.

Honestly feels like now they would have said anything at all to get a sale across the line. Absolutely scandalous.

Ordered in 28/4 was not told or informed of any delay I did clearly state in need this by 6/6
After calling customer service they gave me the 10/6 still no mattress it’s been delayed again can’t cancel without losing 50% of my £1000 order ! And a poor compensation of £30 no one has actually explained what or why there’s a delay , it’s not bespoke it’s not specially made so I don’t understand the overall delay ? Where as my bed frame (diff company) was made to order 6 wks delivered!
In hindsight I would of bought a mattress on line with a guarantee of next day delivery think hard folks before purchasing in store as the follow up customer service is appalling

Avoid this store! Over two months ago, I ordered a mattress costing almost £1000. The store promised delivery within three weeks. However, the delivery date was postponed twice. It’s now been over two months, and I still haven’t received the mattress.

I had to get rid of my old mattress as it was damaged, and after my car accident, it was causing my condition to worsen significantly. So, I rented an orthopedic mattress for three weeks, believing that the new mattress would arrive within that timeframe. It’s now been two months, and I’m still paying for the rented mattress.

When I explained the situation via email to NCF, they responded that they didn’t tell me to discard my old mattress and that I should continue using the one that was causing additional injuries and pain.

And here’s the best part: When I asked for a refund and to cancel the order, they told me they could do it, but the cancellation fee would be 50%, which is almost £500! Is this even legal? AVOID these scammers!

Bought this Mattress and within 1 year 25 days it split on the seam. I contacted NCF and was informed it had a 1 year guarantee and therefore they could not replace it.
Disgusting

I Approached the Trader with the View to purchase Set of Sofa chairs and average size coffee Table..after initial negotiation with the Trader I paid the Sum of £ ….. In full and I Was informed Categorically the Delivery Date Was Set for mid June 2024.
However to my astonishment the Delivery date was altered and I received an Text message informing me the delivery date was Set for 4 Weeks Later instead of What I Wasn’t promised.
I contacted the Customer service and Once again to My astonishment I Was informed “there was Nothing can be done”!!!!
I immediately went down to the Show room Trader office and expressed how disappointed I was and asked for Cancellation of my Order.. Once again to My shock and amazement I was informed if I cancel Now I would be Liable to Pay “%25 of the total amount for item’s Which the Trader had failed to deliver on the mid June 2024 as it was Promised!!!!!
I was left with No alternative other than Take Legal advice for Breach of initial Binding Contract..
Ironically With in Very short space of time I received feedback from the Trader in order to fulfil their obligation, I could go down to the Warehouse pick up 1 “Single Sofa chair and coffee Table” Which Only indicates What they had Pledged to me as Customer was Never taken Seriously With honest intention..
I Would Like to request for immediate assistance to deal with this matter but they didn’t reply even to my email . Guys please Don’t buy anything from this trader . Just wasting your time and your money .

Bought new sofa. Sales staff very helpful and delivered on time. This is where it all went wrong. Sofa has unmatched legs ( but delivery guys managed to fit at back so we couldn’t see). Then after 2 hrs after it had gone dark under artificial light we noticed a mark on the chaise cushion. ( no one had even sat on it at this point) took photo immediately and contacted customer services the next morning. Initially very helpful, ( Michelle) told us they would contact the supplier and come back to us. Over 10 days later get a reply that as we hadn’t put on delivery note that it was faulty they they would do nothing further. ( we didn’t put on delivery note as we only noticed under artificial light a bit later as we had already told them). Asked if i could raise further up and was given an address to write to ( obviously designed to obstruct and put people off chasing further) I will not be fobbed of like this. I’ll update this review on receipt of a response to my letter.

I stumbled upon this website while I was on the hunt for some tech gear. Gotta say, it’s not too shabby, but there’s room for improvement, mate. First off, navigating this site is a bit like trying to find your way out of a hedge maze after a pint too many. Could do with a bit of simplifying, you know? Now, onto the goods themselves. The selection ain’t half bad, but the prices… well, let’s just say they’re a tad cheeky. Quality-wise, can’t complain too much, everything seems to do what it says on the tin. Had a little hiccup with my order, but the customer service sorted me out quicker than you can say ‘Bob’s your uncle’.

In reply to Nwife Akhator Eneka.

Bought new sofa. Sales staff very helpful and delivered on time. This is where it all went wrong. Sofa has unmatched legs ( but delivery guys managed to fit at back so we couldn’t see). Then after 2 hrs after it had gone dark under artificial light we noticed a mark on the chaise cushion. ( no one had even sat on it at this point) took photo immediately and contacted customer services the next morning. Initially very helpful, ( Michelle) told us they would contact the supplier and come back to us. Over 10 days later get a reply that as we hadn’t put on delivery note that it was faulty they they would do nothing further. ( we didn’t put on delivery note as we only noticed under artificial light a bit later as we had already told them). Asked if i could raise further up and was given an address to write to ( obviously designed to obstruct and put people off chasing further) I will not be fobbed of like this. I’ll update this review on receipt of a response to my letter.

Came in again this time for a mattress went to Leanne who served me last time as she was very helpful last time . didn’t get the mattress I saw on line but got a nicer one. Thanks Leanne for all your help again I’ll be back again I’m sure if I need anything else