My device was assessed and approved by UR.co.uk, but payment has been delayed far beyond their stated timescales. Customer service repeatedly gives the same scripted response and refuses to provide any timeframe or meaningful update. I’ve had to escalate the matter formally because they hold your device but won’t tell you when you’ll be paid. Very poor communication and transparency.

Sold a ticket to the World Cup final, their website says 14 days max to receive money, it has now been a month and I haven’t been able to reach anyone at Ticket4Football despite constant efforts to call and email. I’m thousands of pounds out of pocket with no communication, not even a “we’re backlogged and will be in touch” auto reply.
Pains me to say coz years ago I had positive experience as a buyer, but now their conduct is disgraceful. Would strongly advise against using this site.

Terrible experience so far – extremely poor communication.

I ordered over £300 worth of shelving and, unfortunately, the experience so far has been incredibly frustrating.

After placing the order, I received no updates about when it would be delivered. The telephone numbers listed on the website don’t appear to work, so there is no way to speak to anyone. I eventually received a brief response to an email telling me that my order would arrive over a week after ordering – ordered 6th – delivery 14th – which was frustrating as I could have ordered elsewhere for delivery within 48 hours.

However, since then I’ve had no further updates, tracking information or delivery confirmation.

I took the day off work today specifically to receive the order and also arranged for someone to come and build the shelving tomorrow. We are now partway through the afternoon and I still have no idea whether the order is actually going to arrive today. I’ve emailed again asking for confirmation, but have had no response.

What makes this particularly frustrating is that I desperately need to know whether they have let me down so that, if necessary, I can cancel the order and buy the shelving elsewhere. There appears to be no way of getting a prompt answer.

I’m also very concerned by the returns information on their website, which states that the buyer is responsible for return carriage and refers to a 15% deduction from the order value. Given the difficulties I’ve already had simply trying to contact the company, this does not inspire confidence.

At this point, I genuinely don’t understand the positive reviews (especially ones mentioning phone calls, when their numbers are in fact dead!). Communication has been extremely poor and the whole experience has been unnecessarily stressful. Based on my experience so far, I would avoid.

If my order does arrive today as promised, I will remove this review. But the poor communication stands.

I sent my phone off to UR on 30 May 2026, I accepted a revised offer of £130 on the 8th June 2026. Payment was meant to be 14-30 days it is now day 58. I message them twice weekly if not daily and tell them they are in breach of contract only to be fobbed off with the same line of they’re extremely busy and will be paid soon. I am fuming and annoyed at myself for not checking the company out first. So they’ve taken a good iPhone off me and not paid me. That’s theft in my eyes. Not sure how to get my money back now.

I shipped my phone to UR and after several bargaining attempts by them trying to push a valuation down to as low as circa a third of the standard displayed value, they finally offered that amount. however, it has been 2.5 months and I still havent received my money. Customer Service using excuse they are having an issue with payment system. Sounds like a SCAM to me. dont fall for it.

Sent my phone to them in April as they’d quoted £141. They then revised that offer to £110 claiming ‘light scratches’. I don’t remember seeing any light scratches on it. I decided to continue but now we’re in July and they still haven’t paid me. I’ve sent several emails asking for immediate payment or my phone back. I get replies apologising, saying that payment is delayed but payment never comes. I’ve reported them to Trading Standards. Don’t use!

Purchased item with next day delivery they used DX a tracking number given so it wad collected by DX same day but six days later and I’m still waiting – i just get text and email saying unable to deliver – avoid DX like the plaque – certainly in Worcestershire

Ordered 4 days in advance to deliver on the day of our anniversary to my partner. They missed it and they wanted to deliver the next day. When I complained that there is no point the next day as I would look stupid to miss our anniversary the denied to refund and they forced to deliver anyway . So unprofessional.

I THOUGHT I had ordered a Gift Card from Amazon. I know nothing about these ‘games’ I understood that this had been delivered digitally to Australia but my son has not received it. I believe I have to ‘unlock’ something. I am 85 and as I say all this is beyond me! Please could I have a refund. Thank you. Mrs Mansfield

The first and last time I ordered from these. The parcel didnt come, they investigated meaning they just asked the courier if they delivered it. If the courier says they have then thats enough for Flannels. Now the problem becomes mine and im out of pocket and no order. I thought these were reputable now I know they are not. I asked could I put a complaint in and was told no I would have to contact a third party to get my money back. Absolute disgrace never again. Other review websites show others have had similar problems. I wish I had read these before my order, I would not have bothered if I had.

In a world where UPs and Evri exist DX logistics enters the race and lowers the bar even further. Completely useless company I had a expensive watch coming and never heard of DX before, my 2 day express delivery is now 2 weeks late and they don’t know where the package is? They’ve given it to a 3rd party and don’t know who… So in other to get my refund it’s going to be a lot of waiting and chasing my money to get it back. Worst delivery company yet .. And that’s saying something!

I didn’t order, you are terrible, I can only guess the link is broken. I did persist, you never did Issue a code despite retrying over and over again. I am at almost at the point to say I will not order again from just eat. Hasn’t happened at various addresses before. But giving up now. I feel sorry for local restaurants, but unless offering direct service, I will not use.

Happy with my Matter dimmer from Samotech UK, works as advertised.

I chose UR because they offered a higher trade-in value than another company I had previously used. That company paid within 2–3 days, whereas UR stated payment would take 7 working days. I accepted the longer wait because the offer was around £40 higher.

My trade-in was finalised on 15/04/2025.

After receiving my phone, UR reduced the agreed value without properly explaining what specifically justified the reduction. Although I disagreed with this, I accepted the revised offer to avoid further delays and inconvenience, as I knew the exact condition the device had been sent in and had photos before shipment.

However, the real issue has been the payment delay.

The original 7 working day timeframe passed, then I was told there was a backlog and the timeframe became 14 working days. That deadline also passed. I am now over one month since accepting the revised valuation and I still have not received payment.

I have sent several emails chasing this matter. Although customer service replies have generally been polite, the responses are vague and repetitive, usually stating that the payment is “being processed” or “should reach your account soon”, without ever giving a confirmed payment date. My most recent email has not even received a response.

Very disappointing experience overall. I would not use this trade-in service again.

Terrible company – don’t waste your money. Whilst flowers were delivered, on time, they were not what I ordered. Customer service has been shocking, with a refusal to refund me, refusal to escalate my complaint or give me contact details of someone senior, copy/paste responses and an insulting offer of a voucher towards a future order. I will never be ordering from this company again, and I would advise other potential customers to proceed with extreme caution.

I ordered my conditioner which set me back £46. As soon as it arrived I compared it to the genuine product I already had. It’s the wring consistency, wrong color and it’s just obviously fake. I noticed there are no reviews to most of there wella products bit not until it was too late. They appear to sell genuine redken but my wella sp keratin conditioner cream is clearly fake. So upset with myself…now I have to chase my refund ! Wanted to add pics but it seems I am not able to

I have usually had an excellent service from aquarterof and have ordered from them several times with no issues.

However my recent order has gone astray and I have tried repeatedly to call the number for customer services and written emails but no one is getting back to me. Really poor customer service!!

I have wasted a lot of money – at a time I can’t afford too – to try to buy my son a well earned treat.

I am extremely disappointed with the service from NCF. What was supposed to be an exciting purchase of sofas and a dining table has turned into a frustrating and stressful experience.

Our delivery has now been delayed by over a month with no clear explanation. Despite having paid in full upfront, we still have not received any of our furniture. Every time we contact head office, we are given different stories that clearly seem designed just to keep us waiting rather than actually resolve the issue.

To make matters worse, they have refused to offer any refund, leaving us completely stuck. Communication has now broken down entirely — our calls are no longer being answered, which is incredibly unprofessional.

The store manager has been no help at all and openly admitted she doesn’t even know where our order is. That level of disorganisation is unacceptable, especially when customers have already paid in full.

Overall, this has been a terrible experience from start to finish. I would strongly advise others to think twice before ordering from NCF.

I did not receive the order, I did not receive a refund. It’s clear that it won’t happen, too bad I didn’t see these messages before, but good thing it cost a little

Extremely happy with using this company for the first time for a trip to Gatwick Airport. Everything went smoothly from them picking our car at the airport and from dropping it off when we returned. Communication was excellent and we had no problems at all. Very reasonable price and we will definitely use this company again. Thank you.