Purchased item with next day delivery they used DX a tracking number given so it wad collected by DX same day but six days later and I’m still waiting – i just get text and email saying unable to deliver – avoid DX like the plaque – certainly in Worcestershire

Ordered 4 days in advance to deliver on the day of our anniversary to my partner. They missed it and they wanted to deliver the next day. When I complained that there is no point the next day as I would look stupid to miss our anniversary the denied to refund and they forced to deliver anyway . So unprofessional.

I THOUGHT I had ordered a Gift Card from Amazon. I know nothing about these ‘games’ I understood that this had been delivered digitally to Australia but my son has not received it. I believe I have to ‘unlock’ something. I am 85 and as I say all this is beyond me! Please could I have a refund. Thank you. Mrs Mansfield

The first and last time I ordered from these. The parcel didnt come, they investigated meaning they just asked the courier if they delivered it. If the courier says they have then thats enough for Flannels. Now the problem becomes mine and im out of pocket and no order. I thought these were reputable now I know they are not. I asked could I put a complaint in and was told no I would have to contact a third party to get my money back. Absolute disgrace never again. Other review websites show others have had similar problems. I wish I had read these before my order, I would not have bothered if I had.

In a world where UPs and Evri exist DX logistics enters the race and lowers the bar even further. Completely useless company I had a expensive watch coming and never heard of DX before, my 2 day express delivery is now 2 weeks late and they don’t know where the package is? They’ve given it to a 3rd party and don’t know who… So in other to get my refund it’s going to be a lot of waiting and chasing my money to get it back. Worst delivery company yet .. And that’s saying something!

I didn’t order, you are terrible, I can only guess the link is broken. I did persist, you never did Issue a code despite retrying over and over again. I am at almost at the point to say I will not order again from just eat. Hasn’t happened at various addresses before. But giving up now. I feel sorry for local restaurants, but unless offering direct service, I will not use.

Happy with my Matter dimmer from Samotech UK, works as advertised.

I chose UR because they offered a higher trade-in value than another company I had previously used. That company paid within 2–3 days, whereas UR stated payment would take 7 working days. I accepted the longer wait because the offer was around £40 higher.

My trade-in was finalised on 15/04/2025.

After receiving my phone, UR reduced the agreed value without properly explaining what specifically justified the reduction. Although I disagreed with this, I accepted the revised offer to avoid further delays and inconvenience, as I knew the exact condition the device had been sent in and had photos before shipment.

However, the real issue has been the payment delay.

The original 7 working day timeframe passed, then I was told there was a backlog and the timeframe became 14 working days. That deadline also passed. I am now over one month since accepting the revised valuation and I still have not received payment.

I have sent several emails chasing this matter. Although customer service replies have generally been polite, the responses are vague and repetitive, usually stating that the payment is “being processed” or “should reach your account soon”, without ever giving a confirmed payment date. My most recent email has not even received a response.

Very disappointing experience overall. I would not use this trade-in service again.

Terrible company – don’t waste your money. Whilst flowers were delivered, on time, they were not what I ordered. Customer service has been shocking, with a refusal to refund me, refusal to escalate my complaint or give me contact details of someone senior, copy/paste responses and an insulting offer of a voucher towards a future order. I will never be ordering from this company again, and I would advise other potential customers to proceed with extreme caution.

I ordered my conditioner which set me back £46. As soon as it arrived I compared it to the genuine product I already had. It’s the wring consistency, wrong color and it’s just obviously fake. I noticed there are no reviews to most of there wella products bit not until it was too late. They appear to sell genuine redken but my wella sp keratin conditioner cream is clearly fake. So upset with myself…now I have to chase my refund ! Wanted to add pics but it seems I am not able to

I have usually had an excellent service from aquarterof and have ordered from them several times with no issues.

However my recent order has gone astray and I have tried repeatedly to call the number for customer services and written emails but no one is getting back to me. Really poor customer service!!

I have wasted a lot of money – at a time I can’t afford too – to try to buy my son a well earned treat.

I am extremely disappointed with the service from NCF. What was supposed to be an exciting purchase of sofas and a dining table has turned into a frustrating and stressful experience.

Our delivery has now been delayed by over a month with no clear explanation. Despite having paid in full upfront, we still have not received any of our furniture. Every time we contact head office, we are given different stories that clearly seem designed just to keep us waiting rather than actually resolve the issue.

To make matters worse, they have refused to offer any refund, leaving us completely stuck. Communication has now broken down entirely — our calls are no longer being answered, which is incredibly unprofessional.

The store manager has been no help at all and openly admitted she doesn’t even know where our order is. That level of disorganisation is unacceptable, especially when customers have already paid in full.

Overall, this has been a terrible experience from start to finish. I would strongly advise others to think twice before ordering from NCF.

I did not receive the order, I did not receive a refund. It’s clear that it won’t happen, too bad I didn’t see these messages before, but good thing it cost a little

Extremely happy with using this company for the first time for a trip to Gatwick Airport. Everything went smoothly from them picking our car at the airport and from dropping it off when we returned. Communication was excellent and we had no problems at all. Very reasonable price and we will definitely use this company again. Thank you.

Summary this as much as I can. Day 1 I purchased some fence panels, bought 4 and got 15% off,I got my delivery, charged me £12 for over £200 order, everything is going well. One panel was faulty, a big crack through one slat. From there everything Ito zero. It took me another 6 days to get a return (couldn’t do a replacement because I wanted a different panel (that’s another story). I got my refund MINUS the 15%, REALLY I thought. I ordered my panel I wanted originally £60 for a half panel, £68 for a full size. Why 6 days, numerous calls to online CSD, couldn’t get through to the store that supplied them, I got voicemail that made no sense, made numerous calls to the store, all to no avail. The CSD couldn’t even get through. After Easter when I phoned the store. It said they were CLOSED, I found out they hadn’t switched their phone back to OPEN after Easter for 3 DAYS. I ended up having to buy the panel and got charged for another delivery £12. No 15% off. I sent a letter to the company and was offered a GIFT CARD which I don’t want. They’ve now refunded me £12 for my delivery charge. WHOOPEY DO. This is their EXECUTIVE CUSTOMER response. I wanted a fair deal NO, EMPATHY, NO, RESPECT, NO any thing.

Hotel was okay for a 2-star overnight stop, clean and comfortable. Parking easy as we have used JetParks on many occasions. Straightforward transfer from car park to terminal, a bit of a wait on the return but nothing out of the ordinary. Overall a satisfactory experience.

**** PLEASE READ THIS BEFORE YOU MAKE ANY PURCHASE ****
I bought a spinning cycle from Pulsshop back in 2022, but it was a complete failure because the bike never made it to its destination and it was quite hard to receive a refund. After two years, the company began charging me a monthly subscription without my knowledge or consent because, I belie  my Banking Data  was still in their system. Although I haven’t used their services since the bike issues, I have been receiving monthly DD payments for several months.I’ve contacted my bank, but only the merchant can cancel this. I’ve also contacted the merchant, but it’s like hitting a brick wall; they will respond to you after a few weeks with a single statement that has nothing to do with my inquiry. I actually believe that my only option at this point will be to switch bank accounts because I have lost hundreds of euros and have no way to halt these payments. Go shopping somewhere else if you don’t want to deal with these issues now or in a few years. There are lots other stores around!

The directions for the Novotel were very clear, easy to park, reception very welcoming and shuttle bus reliable for time. Stansted airport.

Good price. Great service as usual. Everything ran smoothly.

AVOID,AVOID SHOCKING SERVICE OFFER U £330 FOR IPHONE 15 AS GOOD CONDITION ONLY TO £225 WHEN CHECKING IT DEPITE HAVING PERFECTLY PROTECTED SCREEN AND COUPLE OF MARKS SIDE AND BOTTOM (NORMAL WEAR) SITE SHOULD STATE A1 CONDITION OR GOOD OR POOR,AFTER SPEAKING WITH THEM THEY EXPECT A PHONE AS BRAND NEW CONDITION FOR THEIR RATING OF GOOD, COMPLETE AND UTTER SCAMMERS NO WONDER GOOGLE RATES THEM 1 OUT OF 5,NOW CONTACTING TRADING STANDARDS