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Holiday Extras
4.1/5
AVERAGE RATING: 8.1/10
(659 Reviews)
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    Number of reviews: 659

  1. Rating:

    2
    Hotel transfer
    Landed at Palma airport. The pick up queue is organised chaos but somehow it works. We waited roughly 15 mins for our ride. That’s after you’ve been in the queue for the check in desk. But before the queue for the check in desk you have to queue at the company desk. Enjoyed our holiday, the day before we are due to leave we had an email from the company saying our pick up point had been changed and details of the new spot. We were at the new spot 15 mins before pick up, we were there 20 mins after pick up. We rang the emergency number who after 11 minutes couldn’t find our booking and told us to ring the company. We rang the company and after 11 minutes were told to get a cab. We were staying in a small village were there isn’t a cab on every corner! We walked to a local hotel who managed to call a cab for us. On return home we complained to the company and after providing evidence that we called the emergency number and a copy of the cab receipt we were provided with refund for the cab ride (not for the original booking) and a 50% off voucher for our next booking. We are unlikely to use them again.
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  2. Rating:

    4
    Chaotic bus service
    Parking is what it is, I have used Jet Parks before and am aware that you psrk in an unmade surface etc – I accept that as ‘the deal’ and I like to park the car myself. However I also like to catch my plane despite being parked by 4.15 a.m. it took more than 1 hour before I could get on a shuttle bus. Each bus was full and drove past. People were getting distressed and started dispersing to other bus stops to try and get a flight. I actually missed mine which was not the start to a holiday I or anyone wanted – but once parked and behind the fences you’re stuck. Jet Parks either needs to get the buses sorted and deliver on the 15-20 minute expectation it offers or at least be honest and say allow between 1 and 1.5 hors from parking car to enter get to terminal.
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  3. Rating:

    8
    Car park 2
    Spaces are quite small and I paid extra for late arrival flight but the barrier did not open so had to ask for the barrier to be opened
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  4. Rating:

    4
    London Heathrow T2, T3 & T5 Purple Parking
    Parked my vehicle at Purple Parking Park and Ride T2, T3 & T5 last weekend. Drop off was easy, but pick-up was awful. On top of waiting nearly 30 minutes for the bus to arrive at T2, we had to wait another 30 minutes for the bus to slowly make its rounds to T3 and T5 for pick up and drop off. The bus was overcrowded. This car park company needs more buses running and should have a separate bus for T5. Be prepared to wait for up to an hour between getting to the bus stop at your terminal and returning to Purple Parking Park and Ride.
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  5. Rating:

    10
    Brilliant
    Absolutely amazing service, staff really friendly, polite and helpful,John our driver was fantastic helped get our luggage on and off the bus, will definitely use again
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  6. Rating:

    2
    Disgusting company
    Came back to car and clear damage right across the back bumper down to the metal. Rang before getting into car to be told to take photo and then email complaint in. Did that eve only to be told that claim should have been made to reception at the time . Absolutely dreadful customer service, do not use!
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  7. Rating:

    10
    Meet and greet
    Everything went to plan, it’s the best parking scheme I’ve used and I recommend this whole heartedly. Well done Birmingham!
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  8. Rating:

    2
    Not enough buses
    Had to wait almost 45 minutes for a bus! Only one running! Very frustrating when you pay so much for a weeks parking and not as advertised.
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  9. Rating:

    10
    3rd time using the Car Parking, excellent experience
    We’ve used the service for other airports, however, this was the 1st time flying from Newcastle.

    Booking, guidance and use of the car park was so simple and very reasonable cost in addition.

    Will use again and again in the future.

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  10. Rating:

    10
    Holiday transfers
    Used a return transfer from Tunisia
    Couldn’t fault it
    They were waiting for us on both journeys
    Would definitely use again
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  11. Rating:

    10
    Parking
    I have been using Holiday Extras to park my car at Cardiff Airport, and the service I have received has always been excellent. I will certainly use them without hesitation in the future.
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  12. Rating:

    4
    Wrong directions
    The details sent us to north terminal when we called our meet and greet firm they said they’ve asked for it to be changed several times, made finding the meet point a bit stressful
    The rest was good
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  13. Rating:

    10
    Easy and reasonable price
    Easy access and exit prompt service ideal
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  14. Rating:

    10
    extra extra read all about it
    fantastic service from start to finish everything done on the app sent to my wallet amendments were straight forward and confirmation was great definatly use again
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  15. Rating:

    8
    Bus back
    We have used this car park several times and the only issue is when we get the bus back from the airport to the car park. Some people can be so inconsiderate, the pit their 10kg bags on the bottom.if the luggage rack instead of the top meaning others have to struggle to lift their heavier 20kg backs onto the top rack which is really difficult in the confined space of the bus.
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Holiday Extras

Holiday Extras is a travel company that provides travellers with a range of travel extras such as airport parking, airport hotels, airport lounges, car hire and travel insurance. The company’s website, holidayextras.com, is designed to make booking these extras as easy and convenient as possible. Holiday Extras offers airport parking at over 32 UK airports and works with trusted partners to ensure customers get the best deals and quality service. Customers can choose from a range of parking options including Park and Ride, Meet and Greet and Onsite parking. Holiday Extras also offers airport hotels, allowing customers to stay close to the airport the night before or after their flight. The company operates airport lounges, which provide a comfortable and relaxing environment for travellers. The lounges include amenities such as free Wi-Fi, drinks and snacks. The company also offers car rental services from trusted partners, which customers can book through its website. To ensure customers are fully protected during their travels, Holiday Extras offers travel insurance that covers medical expenses, lost luggage and trip cancellation. Customers can choose from a range of insurance policies to suit their specific needs.

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