1/5
AVERAGE RATING: 2/10
(26 Reviews)

All reviews

    Number of reviews: 26
  1. Rating:

    2
    SCAM holiday booking company
    SCAM company, do not book with them from the UK. They take your deposit. Do not reply to emails and when contacting the hotel direct they confirm they have no record of the booking. Report this page as I will and post a review on every review board to make sure nobody gets scammed again!
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  2. Rating:

    2
    Stayforlong keep away
    We have booked Rixos Premium at Doha via stayforlong.com. When we arrived at the hotel we were told that there was no reservation at our name and that the hotel was fully booked so no room available. The manager of Rixos called stayforlong with us but the only response we received was that there was indeed overbooking and that they could change our booking for Magnum Hotel and Suites Westbay. This is obviously not the same standing and type of the hotel. No compensation was offered at all for the mess they have organised. The customer service is disastrous and appart from saying “I understnd, I will send am email to another service” they did not do anything. Stay away from this website if you do not want to have a bad surprise. And even if errors may happen, the customer service should be proactive in resolving the issue which was definitely not the case.
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  3. Rating:

    2
    Do not use
    They are fine until you have an issue.
    Our hotel closed due to hurricane in Florida. Sent them numerous emails which they do not respond to.
    Rang them, they cut me off 3 times and could hear them laughing in the background.
    They said it was non refundable, despite the hotel not being open!
    I am have raised a complaint with the credit card company. Suggest everyone else does the same and seek to discredit them wherever you can to warn others not to use them.
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  4. Rating:

    2
    Avoid if you want to have a holiday no ruined!!!
    I booked the Labranda Alantur Resort in Alanya with Stayforlong from 8 -19 July 2024. The order was made through the same link that my sister used to book the hotel an hour earlier. I received a confirmation. booking confirmation to my email. Booking:502034218, SFL-63732D8C36.
    Then I read reviews on the Internet, that this company takes money, and tourists on arrival – are left with no booking. They have to pay again,or they are left without a hotel. I immediately called the Labranda Resort directly and it turned out that my booking was not there. I called Stayforlong on 9 June to clarify. I asked if they were sure – not dealing with a middleman company that had gone bankrupt (the resort itself had warned me about this) .They replied and assured me, that this is not the case, and my stay in Labranda Alntur Resort was confirmed. I received an email on 10 June stating that my reservation was confirmed. I printed this email and had it with my voucher. On arrival in Turkey, I was there at 1 am and it turned out that the resort had never heard of me. I showed the confirmation from Stayforlong, that everything was paid, but the receptionist was adamant. They did not have a room for me because they had never received any booking from them. My worst fears were confirmed. The resort told us to sleep on the street because they were fully booked …It was the middle of the night and my whole family was there. My sister, my brother, my nephew, and my brother’s children, that is 7 people had rooms -but I, with a friend who booked with me – did not have one. We called the police … it was a terrible situation. Police didn,t help but the Resort found a room for the rest of the night. Charged us 200 euros in cash. In the morning I contacted Stayforlong by email and on the website. After a few hours, I received an email that they cancelled my reservation and refunded the money. I went to the hotel manager and he confirmed that he received a request about my booking on 9/07/24. This was the first date Stayforlong contacted the resort about my booking. Before they never had any reservations from them on my name. It is obvious to me, that that is their normal unscrupulous practice, I was the next victim of unprofessionalism in the company. My holiday was ruined because the hotel was fully booked. This trip was my birthday celebration. 9 members of my family arrived specially for me, but I was kicked out of the hotel. Yes, I received a refund but some 75£ missing!!! Do they charge me for the hideous fraud -they are famous for (all over the internet) ? I understand sometimes bankruptcy could happen…but they are doing the CRIME to so many customers- this must be not just a coincidence. I am so angry and disappointed because I did read about it -and called them for confirmation to be sure -not to be cheated.Finally trusted them because of my sister’s recommendation… But they did it to me as well !!! Shame on you!

    Date of experience: 08 July 2024

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  5. Rating:

    2
    Don't book with Stayforlong if you don't want to risk your holiday being ruined
    We have booked several times with Stayforlong and never encountered any problems. But as soon as an issue arises, it becomes clear that Stayforlong will not help at all. Do not book with them if you do not want to risk being left without a hotel in the middle of high season.

    Everything seems fine with Stayforlong until you need their customer service, then your entire vacation can be ruined. We booked a five-star hotel but got a four-star one. We contacted them immediately, and the response we received was that they were “working on the issue.” After a week, they offered us 5% of the total amount as compensation, which is a negligible amount. We asked to be moved to a five-star hotel, but they refused.

    It’s better to book through a slightly more expensive website to avoid the risk of your vacation being ruined. Do not book with Stayforlong. If I can I had rated them to -10

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  6. Rating:

    2
    Never again!
    We are a group of 7 friends from Italy and for our holiday in Greece some of us booked the hotel we had chosen, with Stayforlong for 3 nights for 21/8.
    Reservations made in mid-May.
    Yesterday we received an email informing us that due to contractual problems, they could not guarantee our reservation and offered us another hotel, which we accepted.
    This morning they sent us another email informing us that the proposed hotel has no availability and therefore they have no other options to offer us.
    So with the usual apologies … they solved it like this!
    We find ourselves close to leaving without a reservation, with the group split up, in August, with full hotels everywhere.
    I described the facts. I leave it up to those who read to judge the seriousness of the site.
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  7. Rating:

    2
    Charged us a refund protection then when we had a rebooked cancer operation they didn’t pay up.
    My wife and I booked a hotel room with stayforlong, we also paid for insurance in case of any unforeseen circumstances that could possibly stop us from attending. We found out that my Mum had a cancer operation cancelled and rebooked for the day of our hotel stay. We looked into reporting this to stayforlong.com and their website guided us to a link for refundable.me we filled in as much as we could with over a month left before the hotel booking. We finally sent in all the evidence needed with over 2 weeks left before our booking. The evidence we gave was the 2 original hospital bookings that were cancelled and the rearranged booking showing the date, also provided evidence that this was my Mum. We were advised that we should hear from refundable.me within 5 days, however 11 days later we had no response, so we contacted stayforlong.com directly to chase this. I have just got the news back 11 days after the booking, stating “because we didn’t show for the booking” we have somehow lost the opportunity to get a refund.
    I am now going to contact the ombudsman and I am going to pursue this as both Stayforlong.com and the completely detestable refundable.me are disgusting. I would not recommend either of these terrible companies and I feel that stayforlong have stolen money from me in a sham insurance payment and they really do go a long way into perpetuating the stereotype of the thieving, dirty scumbag insurance company, who will create their own rules and misrepresentation by any means possible, in our case do not respond until it’s too late. Burn in hell stayforlong.com and refundable.me partners in crime.
    Do not book with these companies as you will get burned, I am going to chase this.
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  8. Rating:

    2
    Do not use this company for any prospective bookings
    Please do not use the company at all. We booked a suite with executive access at the Sofitel in Abu Dhabi for a 40th celebration and they didn’t arrange the second room for us. We then spend over two hours trying to sort a room on arrival at the hotel and then managed to sort a standard room. We are having to communicate with the customer care who are diabolical and were unable to resolve this problem on the phone. One month on, and the email communication has not been helpful and the team have only offered us £20 remuneration despite paying more than that initially for the premium suite and executive access (which we didn’t get)! The company are a nightmare and are very difficult to communicate with when the problem arose. We are now raising a chargeback with our credit card company due to sales of goods act and under section 75. Please reconsider any prospective bookings with this company.
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  9. Rating:

    2
    STAY WELL CLEAR OF THIS COMPANY, YOU WILL REGRET BOOKING!!!
    STAY WELL CLEAR OF THIS COMPANY!!!

    I booked a hotel with them, after a week i noticed the price dropped by 250 pounds almost, when i went back they refused to compensate and said i should book again and loose my deposit.
    After afew weeks hotel contacted me directly and told me the company used by Stayforlong has gone bankrupt and that all bookings were cancelled. I then contacted Stay for Long who told me to wait, i contacted them multiple times and they kept ignoring me in the end they said they cant do anything and i can have my money back. I ended up booking directly with the hotel at a big loss and paying a lot extra money. this company is NOT to be trusted!!! Dont destroy your holiday and use such a company

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  10. Rating:

    2
    Misleading advertisement
    I am writing to express my dissatisfaction with a recent booking I made through this website for a three-night stay at the Aska Lara Resort & Spa,
    a property advertised as a 5-star hotel in Antalya.

    Upon my arrival from Halifax, Canada, with my 5-month-old baby, I was informed by the receptionist that my reservation was not for the main building. Instead, it was for a separate building, a 5-minute walk away. Given the circumstances, I agreed to visit the alternative accommodation.

    To my dismay, the alternative building was not up to the standards of a 5-star hotel, but rather resembled a 2-star motel. The room offered to us was in the basement, which was entirely unacceptable. The quality of the building was shocking and certainly not what I had paid almost $700 for.

    Left with no other choice, I accepted their offer to upgrade to the main building for an additional fee of 60.00 euros. However, I find this situation to be highly unfair as it was not clear during the booking
    process that I was reserving a room in a 2-star motel rather than a 5-star hotel.

    Given these circumstances, I kindly requested a refund for the additional 60 euros I had to pay due to the misleading information provided during the
    the booking process, however, after almost 30 days of back-and-forth emails, they denied my request.
    I’m happy I have great support through the credit card I used for the booking. Lesson learned and I’ll never use this website ever and encourage other potential clients to stay away from this website.

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  11. Rating:

    2
    Stayforlong is a joke
    Booked via stayforlong for hotel in Antalya. There rep a man named Saleh who happend to have all our details on arrival then sold us an excursion. Said it was family safe – the quad experience was going to be safe and family orientated – we get there and we are given a single person quad to take our 4 year old on. Safety..where? Family orientated..how?
    Best part – came back and confronted him and he first pretends he doesn’t know us – then when I show him his receipt he goes what’s the issue it’s fine. No apology nothing – infact he had the audacity to square up to us as if to intimate us into submission. I’m glad you guys can affiliate yourself to people like this..well done. I hope this review reaches all families thinking to use you guys – your employes are disgusting.
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  12. Rating:

    2
    A site not dependable and service not professional
    Through a search engine, I found an interesting hotel in Barcelona, Stayforlong listed a rate more competitive, so I made my reservation immediately before checking any reviews about it. It gave an option to pay a minimum fee at the beginning and the full amount would be automatically paid from the same credit card months later. When I started my travel, I received an email that the full payment had failed and my bank even blocked my credit card for the suspicious transaction, I tried to reach Stayforlong, but only on the second day I could get a reply, their chat link only led me to articles and the person answered email never took look the previous communication. I updated the site with my second credit card, but they still were not able to make the transaction, they also refused a bank transfer and direct hotel payment and finally canceled my reservation two days before I arrived at the hotel. The disaster continued when I found a new hotel with the help of a taxi driver and paid everything with the second card, I asked Stayforlong for a refund of my first payment, but nobody answered me since then. I will deal with the hotel directly only in the future because the 3rd party” rate even did not contain the tourist tax.
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  13. Rating:

    2
    Warning: Do not book with Stayforlong!
    They engage in discriminatory practices and fail to honor their agreements. Two weeks after confirming my reservation at an agreed-upon rate, they attempted to increase the price significantly based on my nationality. When I refused to accept the new rate, they canceled my booking and refused to refund my deposit, citing terms and conditions that were not clearly communicated during the booking process. Stayforlong’s lack of transparency, discriminatory policies, and poor customer service make them an untrustworthy and unreliable booking platform. Save yourself the trouble and book with a more reputable company that values fairness and integrity.
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  14. Rating:

    2
    DO NOT USE THIS COMPANY IT IS A SCAM.
    DO NOT USE THIS COMPANY IT IS A SCAM. I used them to book a hotel in Saint Lucia. When I arrived at the hotel they had no information about my reservation. I contacted stayforlong customer service and they said they will reach out immediately and take care of it. I waited 3 hours and nothing. Ended up paying the hotel directly just so I could check in. Stayforlong never reached out or tried to rectify the situation and never sent the confirmation to the hotel. Have been chasing a refund ever since. CUSTOMER SERVICE IS A DISASTER.
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  15. Rating:

    2
    Untrustworthy
    Hotel booking of a room with 2 Queen beds was made 6 months in advance of a Vegas trip. After reading several mixed reviews I chased confirmation directly from the hotel after 2 months of booking to be advised no booking was found on their system from Stay for long. Stay for long continued to email me to say booking was confirmed but could not provide a hotel reference. They refused to refund the deposit and proceeded to take the full amount without providing confirmation. A week before the trip I finally got confirmation direct from the hotel but was told it was a room with 1 bed and a sofa bed not what I paid for or wanted, hotel said if I wanted the original request i would need to upgrade upon arrival if rooms were available. Notifying Stay for long of this they continued to delay and just emailed to say issue was in hand. Upon arrival the hotel confirmed the room but only with the 1 bed. As there were no other rooms available to suit I had no choice but to take the cheaper room. Throughout my stay I continued to email Stay for long the who again delayed and stalled with no resolution. Returning home I have tried numerous times to get a refund on the difference I paid for and all that was offered was £50 which is not even 10% of the differenc . DO NOT USE THEM, once they have your money they will not assist you. Stick with the more reputable companies and pay a little extra a stress free holiday.
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Stayforlong

Stayforlong.com is an online booking platform dedicated to those looking for extended hotel stays. Founded in Barcelona, the company has emerged as a disruptor in the hospitality industry by addressing the needs of long-term travellers such as remote workers, digital nomads and families on extended holidays. The platform works with a wide range of hotels around the world, offering competitive rates for long-term stays that can range from a week to several months. Stayforlong’s website is designed to allow users to easily search and book accommodation, while an efficient customer service team ensures a smooth booking experience and quick resolution of any issues. What sets the platform apart is its commitment to securing discounts proportional to the length of stay, meaning that longer stays result in greater savings for customers. This pricing structure is a departure from the typical hospitality pricing model, where the cost per night is often static. Cancellation policies are also tailored to the needs of long-term travellers.

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