Stayforlong.com is an online booking platform dedicated to those looking for extended hotel stays. Founded in Barcelona, the company has emerged as a disruptor in the hospitality industry by addressing the needs of long-term travellers such as remote workers, digital nomads and families on extended holidays. The platform works with a wide range of hotels around the world, offering competitive rates for long-term stays that can range from a week to several months. Stayforlong’s website is designed to allow users to easily search and book accommodation, while an efficient customer service team ensures a smooth booking experience and quick resolution of any issues. What sets the platform apart is its commitment to securing discounts proportional to the length of stay, meaning that longer stays result in greater savings for customers. This pricing structure is a departure from the typical hospitality pricing model, where the cost per night is often static. Cancellation policies are also tailored to the needs of long-term travellers.
All reviews
Tony
Joanna
Michaela Walsh
Our hotel closed due to hurricane in Florida. Sent them numerous emails which they do not respond to.
Rang them, they cut me off 3 times and could hear them laughing in the background.
They said it was non refundable, despite the hotel not being open!
I am have raised a complaint with the credit card company. Suggest everyone else does the same and seek to discredit them wherever you can to warn others not to use them.
MONIKA BOREK
Then I read reviews on the Internet, that this company takes money, and tourists on arrival – are left with no booking. They have to pay again,or they are left without a hotel. I immediately called the Labranda Resort directly and it turned out that my booking was not there. I called Stayforlong on 9 June to clarify. I asked if they were sure – not dealing with a middleman company that had gone bankrupt (the resort itself had warned me about this) .They replied and assured me, that this is not the case, and my stay in Labranda Alntur Resort was confirmed. I received an email on 10 June stating that my reservation was confirmed. I printed this email and had it with my voucher. On arrival in Turkey, I was there at 1 am and it turned out that the resort had never heard of me. I showed the confirmation from Stayforlong, that everything was paid, but the receptionist was adamant. They did not have a room for me because they had never received any booking from them. My worst fears were confirmed. The resort told us to sleep on the street because they were fully booked …It was the middle of the night and my whole family was there. My sister, my brother, my nephew, and my brother’s children, that is 7 people had rooms -but I, with a friend who booked with me – did not have one. We called the police … it was a terrible situation. Police didn,t help but the Resort found a room for the rest of the night. Charged us 200 euros in cash. In the morning I contacted Stayforlong by email and on the website. After a few hours, I received an email that they cancelled my reservation and refunded the money. I went to the hotel manager and he confirmed that he received a request about my booking on 9/07/24. This was the first date Stayforlong contacted the resort about my booking. Before they never had any reservations from them on my name. It is obvious to me, that that is their normal unscrupulous practice, I was the next victim of unprofessionalism in the company. My holiday was ruined because the hotel was fully booked. This trip was my birthday celebration. 9 members of my family arrived specially for me, but I was kicked out of the hotel. Yes, I received a refund but some 75£ missing!!! Do they charge me for the hideous fraud -they are famous for (all over the internet) ? I understand sometimes bankruptcy could happen…but they are doing the CRIME to so many customers- this must be not just a coincidence. I am so angry and disappointed because I did read about it -and called them for confirmation to be sure -not to be cheated.Finally trusted them because of my sister’s recommendation… But they did it to me as well !!! Shame on you!
Date of experience: 08 July 2024
Nada Ahmed
Everything seems fine with Stayforlong until you need their customer service, then your entire vacation can be ruined. We booked a five-star hotel but got a four-star one. We contacted them immediately, and the response we received was that they were “working on the issue.” After a week, they offered us 5% of the total amount as compensation, which is a negligible amount. We asked to be moved to a five-star hotel, but they refused.
It’s better to book through a slightly more expensive website to avoid the risk of your vacation being ruined. Do not book with Stayforlong. If I can I had rated them to -10
Paola
Reservations made in mid-May.
Yesterday we received an email informing us that due to contractual problems, they could not guarantee our reservation and offered us another hotel, which we accepted.
This morning they sent us another email informing us that the proposed hotel has no availability and therefore they have no other options to offer us.
So with the usual apologies … they solved it like this!
We find ourselves close to leaving without a reservation, with the group split up, in August, with full hotels everywhere.
I described the facts. I leave it up to those who read to judge the seriousness of the site.
Jason
I am now going to contact the ombudsman and I am going to pursue this as both Stayforlong.com and the completely detestable refundable.me are disgusting. I would not recommend either of these terrible companies and I feel that stayforlong have stolen money from me in a sham insurance payment and they really do go a long way into perpetuating the stereotype of the thieving, dirty scumbag insurance company, who will create their own rules and misrepresentation by any means possible, in our case do not respond until it’s too late. Burn in hell stayforlong.com and refundable.me partners in crime.
Do not book with these companies as you will get burned, I am going to chase this.
Mark Coia
Saraj Qazi
I booked a hotel with them, after a week i noticed the price dropped by 250 pounds almost, when i went back they refused to compensate and said i should book again and loose my deposit.
After afew weeks hotel contacted me directly and told me the company used by Stayforlong has gone bankrupt and that all bookings were cancelled. I then contacted Stay for Long who told me to wait, i contacted them multiple times and they kept ignoring me in the end they said they cant do anything and i can have my money back. I ended up booking directly with the hotel at a big loss and paying a lot extra money. this company is NOT to be trusted!!! Dont destroy your holiday and use such a company
Majid Nasirinejad
a property advertised as a 5-star hotel in Antalya.
Upon my arrival from Halifax, Canada, with my 5-month-old baby, I was informed by the receptionist that my reservation was not for the main building. Instead, it was for a separate building, a 5-minute walk away. Given the circumstances, I agreed to visit the alternative accommodation.
To my dismay, the alternative building was not up to the standards of a 5-star hotel, but rather resembled a 2-star motel. The room offered to us was in the basement, which was entirely unacceptable. The quality of the building was shocking and certainly not what I had paid almost $700 for.
Left with no other choice, I accepted their offer to upgrade to the main building for an additional fee of 60.00 euros. However, I find this situation to be highly unfair as it was not clear during the booking
process that I was reserving a room in a 2-star motel rather than a 5-star hotel.
Given these circumstances, I kindly requested a refund for the additional 60 euros I had to pay due to the misleading information provided during the
the booking process, however, after almost 30 days of back-and-forth emails, they denied my request.
I’m happy I have great support through the credit card I used for the booking. Lesson learned and I’ll never use this website ever and encourage other potential clients to stay away from this website.
Faziul Islam
Best part – came back and confronted him and he first pretends he doesn’t know us – then when I show him his receipt he goes what’s the issue it’s fine. No apology nothing – infact he had the audacity to square up to us as if to intimate us into submission. I’m glad you guys can affiliate yourself to people like this..well done. I hope this review reaches all families thinking to use you guys – your employes are disgusting.
qinS
Amir Khatib
Reece Zachary Barakat
Tracey