We have just come back from a tour through the Douro valley with Titan. We were quite surprised at the size of the group (46) as when we have traveled before with them, the groups were around 20. A lot of people were quite elderly, one gentleman being 92 and we lost him quite a few times. We stayed in 3 different hotels from the same range. The first one Termas De São Vicente in Pinafiel should be dropped from their list. It was very outdated with dodgy air conditioning and intermittent wifi in the bedroom. The other hotels were more modern. The food was average for a 3* let alone a 4*. The staff were always helpful but there was a shortage of staff.
The few people in our group needing special dietary treatment (vegan, vegetarians) seemed to take most of the ressources. They expected something special cooked for them every morning and evening meal!
All in all, it was a pleasant holiday. It was well paced and our tour leader Jacqueline was very competent and helpful. She had a few challenges for sure!