1/5
AVERAGE RATING: 2/10
(4 Reviews)

All reviews

    Number of reviews: 4
  1. Rating:

    2
    Refuses to stop charging even after I sold car
    I found out that someone made a claim against my car. The incident supposedly happened six months ago, but I have no damage on my vehicle. I’ve submitted photos and videos of the car to show the claim must be false, but they refuse to let me stop my insurance and get a refund even though I sold the car and I don’t own or drive it anymore! I tried using their chat box to speak with someone, only the be put on “hold” for three hours already. I’m being completely ignored and hate the fact I am paying car insurance on a car I don’t own or drive anymore. They don’t have a contact phone number and are unresponsive via their chat box.
    0

    0

    You have already voted!

    Reply
  2. Rating:

    2
    Terrible company keep away
    This company are terrible, can’t phone them you have to request a call by email. Never reply to a single email you have to do it 2 or 3 times before you get a reply. Had replacement car cover but because my car was stolen it don’t count. And now what us to pay 26% of the claim because I have two addresses and Insured the car where it is kept.
    Be careful people pay a little extra as these are awful
    0

    0

    You have already voted!

    Reply
  3. Rating:

    2
    Took money WITHOUT my authorisation
    If I could give zero stars, I would!
    I did a quote for car insurance which came out at £570.70. I was asked to authorise is payment of £0 prior to agreeing to taking out the policy to verify the card I would be using, which I did. I was then instructed to download the app and verify my licence. I downloaded the app but there was nothing to verify my licence. At 16.42 I received an email with a link asking me to Complete my Purchase. I did NOT click on this link! I did NOT agreed to £570.70 to be taken from my account. I ended up taking insurance elsewhere because there was no way of verifying my license but Marshmallow ended up taking the full amount of £570.70 today, 27th Jan 24, at 15:47. I DID NOT authorise this payment and the money has been taken without my consent. I now await a reply from live chat, NOT a phone call although I have requested one, wanting that money returned to my account. I will also be contacting my bank as this money has been taken WITHOUT my authorisation!!!
    0

    0

    You have already voted!

    Reply
  4. Rating:

    2
    scam company
    They said they didn’t receive my paperwork after i sent it 5 times,didn’t answer my messages and after 4 days with hours notice cancelled my insurance.They have now said they are taking £130 out of my payment before they refund me for the 4 DAYS they insured me.I believe this is how they
    make there money by making it impossible to sort out the paperwork proof they need then cancelling your insurance and keeping a large chunk of it.I will be going to the ombudsman about this company
    0

    0

    You have already voted!

    Reply

Leave a Review

The e-mail address and order number will not be published. Required fields are marked with *.

I agree to the Terms of Use and Privacy Policy by posting this review. I also declare that I have real experience with this company.
Thanks for submitting your review!

Marshmallow

Marshmallow is a UK-based insurance company founded in 2017 by twin brothers Oliver and Alexander, along with their friend David. The company focuses on providing car insurance with a mission to make insurance more affordable, inclusive, and customer-friendly, especially for expats and immigrants who struggle to find affordable coverage through traditional insurers. Marshmallow uses modern technology, data analytics and a digital-first approach to create a more personalised and cost-effective insurance experience. By using artificial intelligence and machine learning algorithms, the company can better assess risk and provide tailored coverage to a wider range of customers. The insurance company is committed to transparency and simplicity. The firm offers a user-friendly online platform that makes it easy for customers to get a quote, buy a policy and manage their insurance details. The entire process is designed to be hassle-free, with no hidden fees or lengthy paperwork. Marshmallow is also committed to social responsibility and sustainability. The company will become a certified B Corporation in 2021, highlighting its commitment to balancing profit with purpose and considering the impact of its decisions on the environment, employees and the community, with a focus on serving underrepresented groups. Marshmallow is building a reputation for its customer-centric approach, simplified processes and commitment to social responsibility.

Share this page

Reviews about this company

Here you can read authentic reviews from others about their experience with Marshmallow. The rating of 2/10 is based on 4 verified reviews with an average of 1 out of 5 stars.

Read more reviews:

Will you also write a review?

Have you recently been or still are insured by Marshmallow? Then write a review below about your experiences, comments and feedback. With this review you are helping others who are also considering using Marshmallow to get a more complete picture. All reviews are checked for falsity and inaccuracies so that only authentic and honest reviews are displayed.

If you are looking for experiences at Marshmallow then you can read reviews on this page. Find out how reliable Marshmallow is, what the pros and cons of their insurance policies are and how others have experienced them. Justify your choice with the information from this page so that the choice is even more based on more complete picture.

Read reviews and view Marshmallow

Marshmallow

In order to serve you better, we use cookies and similar techniques. With cookies, we and third parties track your internet behaviour within our site. If you continue on our website, we assume that you agree. Want to know more? Then read our Privacy Policy.