Firstly the Watch i purchased was just 100% out of this world 😀😀 i was over the moon with it and then to top it off was the Customer Service representative ( Karina) she went over and beyond to get my Request Sorted. I wish i could rate it more Stars One Very happy cup 😀😀
ps. Sorry about my spelling and grammar

I purchased my Christophe Duchamp Grand Mont black and silver watch and I’m absolutely over the moon with it. It’s absolutely beautiful and works flawlessly. Registering the watch with christophe Duchamp for warrenty purposes was easy and straight forward. The customer service was really good as well. I contacted them twice regarding potentially purchasing a different strap for the watch, not that there is anything wrong with it, purely because steel watch straps seem to irritate my wrists, and they were really really quick and helpful in responding. I would highly recommend christophe Duchamp to anyone looking for a beautiful well made time peice.

Brilliant watches and awesome customer service. Its been a long time since I can say I’ve had brilliant service. The team reply instantly and resolve issues the same day

I had received a watch from a third party retailer with a couple of scratches. The retailer was taking a long time to resolve my issue as they did not have any more in stock.
I contacted Christophe Duchamp directly and very quickly was offered a very favourable solution.
Very rarely have I received customer service of this calibre in relation to any purchase. I am so impressed.
Thanks again Christophe Duchamp 👍

I was lucky enough to win one of these watches in a competition. It was a great prize and a big shout out to Jake for his excellent customer service in getting the watch to me.

Incredible timepiece incredible service from all concerned thanks for everything would highly recommend

I purchased a Christophe Duchamp watch through a third party, a problem arose and the third party were absolutely useless. I contacted Arne explained my situation and he was totally appalled the matter had not been sorted, he assured me he would sort the matter personally and he did. Christophe Duchamp customer service have been amazing not only do they sell the most beautiful watches but you can rest assured they take customer service very seriously and customer satisfaction is top priority. I would highly recommend this company and will be making a repeat purchase – maybe even more than one you can never have to many watches. Thankyou again for all your help A Very Happy Customer.

Bought three recently. Excellent service. Quality is good and packaging also. Mates also bought them and non complained at all

The watch is absolutely stunning and a beautiful watch to wear Jake who is a sales executive was absolutely brilliant and sorted out my problems in extremely quick fashion weldone Jake

Bought two watches recently, one was fine, the other had a fault. Arne Decaestecker replied immediately and sent a replacement watch which arrived today. Excellent Customer Service and good quality watches.

In reply to Garo Boyadjian.

Good Morning Garo,

Apologies, it does appear your first customer service email was missing, however i can see your second email was replied to on the 11th March.

Your watch is back with us now and we will repair it and send it back to you.

Apologies for the delay

I’ve had the watch for one year and it has now got a fault. I’ve tried to contact them via their web sit, also emailed them and even messaged them on Instagram. No response whatsoever. Buyer beware

Had a problem with my Radillionn Automatic timepiece. Made contact with Christophe Duchamp within 12 hours they (Arne Decaestecker) got back to me with instructions what to do within 72 hours problem solved timepiece on its way back. Excellent customer service. Great company excellent product range.

I recently purchased three watches from Christophe Duchamp and they’re fantastic quality. Beautifully made, stylish and real value for money, I can’t wait for any new designs they might have coming out.

Very very happy with my watches (Audace and Grand Mont) really great quality and the customer service has been fantastic

Ordered an Audace and cannot be happier – beautiful 25 jewel movement, fabulous finish and Swiss made automatic – what more can one want?
Arne provided the best service I have received from anywhere in memory – incredible efficiency and helpfulness.
I strongly recommend this brand, and am already planning uk get one for my partner.
Don’t hesitate!

Very good quality..everyone vomments on my Rolex…when i show them and tell them what i purchased it for people are amazed..i wear mine daily..but my Rolex now only comes out on special….occasions

In reply to Customer.

Fantastic… I had the best service ever and within 2days it was sorted thanks all at christopher Duchamp I will recommend all my friends and family to you thanks again 👍

In reply to HUGO.

If you really think the Christophe Duchamp imitation of the Nautilus is anywhere near the original, then you have never seen or held a Patek Philippe in real life. The finish of any Patek is a million times better than the cheap imitations by CD and others.

If you’re happy with the CD version, then good for you. But claiming is it anywhere near PP is pure blasphemy.

I’ve been really disappointed to read some of the negative reviews online regarding Christophe Duchamp so I wanted to balance it out a bit. My experience of Christophe Duchamp watches has been superb I own a number of these watches and am very impressed with the build quality and standard of movements used and would highly recommend this brand to everyone! The after service has been superb and I have received only the highest level of service! Great builds, great quality, great service, need I say anymore.