Sent the wrong item, trying to communicate with them is like pulling teeth! They take a long time to respond, and do not acknowledge the issue. They very quick to take your money, but very slow to resolve any issues.

Not sure what is hard to acknowledge! Wrong item sent, wrong phone model. Just need to acknowledge and deal with it, not ignore the main issue and provide less than appropriate solutions.

Dealing with Chris in customer service, he is very slow to respond, and does not listen to the question!