Hartsmede is an online retailer specialising in a variety of handcrafted goods. The range includes tableware, decorative items, cutlery and accent furniture. Each piece available at Hartsmede is meticulously designed and handcrafted by skilled artisans using sustainable materials. The artisans are experts in their craft, having passed on their skills for generations. The products, such as accent tables, are known for their intricate hand-carved details and enamel prints. The Hartsmede platform allows users to explore and purchase items that combine traditional craftsmanship with innovative design.
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Number of reviews: 2 Rating:2 Returns made out to be damaged to avoid refunds. Ongoing case. I bought a bowl and two platters. They arrived in differing colours so I asked for a refund as this is meant to be a set. They confirmed a refund would be provided on return of the items. They confirmed receipt of the items and sent me a tiny photo of the inside of one of the items showing scratches confirming 2 out of the 3 items I returned had been used. They refuse to confirm which items have scratches. Their photos could have been the inside of any item, I have provided full photos showing all the items returned with no scratches. No response on request of which items are scratched. No more photos from them and no refund for the 3rd item which is not scratched, delays in responding. Nothing from them for over 2 weeks. Continuing to chase. Avoid this company if you can.
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0 You have already voted! Rating:4 I wouldn't use again I ordered I side table which I liked but the design was a little off centre and one of the legs doesn’t match the other two. I decided to keep this anyway as it fitted what I wanted. However I also ordered a chip and dip platter. The first time I got it out to use it the design is all bubbling up and chipping away and the wood is cracked – it is entirely unusable. Granted it was outside of the returns window but I emailed twice and didn’t even get a response.
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Thanks for submitting your review!Oyku Tevfik
Siobhan Jordan