My experience has been disappointing. When you buy luxury goods, you expect the customer service to match. Unfortunately, it wasn’t the case. My merchandise was supposed to arrive within 6 days, and the UPS tracking showed that it was being delivered on September 11th, but it didn’t get delivered, it was held up in my town somewhere not available for a pick up. I contacted Miinto, they reassured me that they will reach out to the UPS and solve the problem. Next day the UPS showed the same message – Unavailable for pickup, but the date was moved to the next day. Miinto never tried to solve the problem. If UPS is the problem, why does Miinto work with an unreliable delivery company? I still have not received my order. I hope someone from Miinto will reach out to me soon.

Commande:
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My experience has been disappointing. When you buy luxury goods, you expect the customer service to match. Unfortunately, it wasn’t the case. My merchandise was supposed to arrive within 6 days, and the UPS tracking showed that it was being delivered on September 11th, but it didn’t get delivered, it was held up in my town somewhere not available for a pick up. I contacted Miinto, they reassured me that they will reach out to the UPS and solve the problem. Next day the UPS showed the same message – Unavailable for pickup, but the date was moved to the next day. Miinto never tried to solve the problem. If UPS is the problem, why does Miinto work with an unreliable delivery company? I still have not received my order. It has been 2 weeks. I hope someone from Miinto will reach out to me soon.

I returned an order of a £185 T-shirt that did not fit to Miinto weeks ago.
The tracking says its delivered.

I have been contacting Miinto every day and they will not issue my refund.
Live chat simply ends the chat on me now as I have contacted so many times and I get no response to my emails.

There website suggests they will honor refunds for items returned within 14 days which I did but clearly they do not want to refund.
If they wont refund a T-shirt under £200 then I doubt they will refund anything pricey so beware.

Can anyone give me advice on who I contact to have them issue my refund?

Extremely bad service with unprofessional managers. I strongly don’t recommend this shop to anyone!
The one is manager Laura who lies to clients about delivery. They don’t care about you and your orders. Once you pay they forget about their responsibility. They work with UPS delivery which makes mistakes with home address delivery and after it will be your problems. This manager Laura lied to me about delivery without trying to get to know the details. Dear miinto management, please note that you have contract with UpS and others delivery companies and it’s you who should coordinate them and claim if there is a problem, not the client! The client doesn’t choose the delivery company and should not search for the parcel you had sent! The client asks for home delivery, you confirm and please do it! Not as Laura writes to me: go to your UPS manager! I don’t have any UPS manager, I ordered from you and you make your best the delivery will be made. Or else all the parcels will go back to you and you refund to the clients.

This company are scammers, please don’t buy their products. I have paid 400€ for a jacket and received an empty box. I reached out to them for help and they ignore me. I am going to call the police.