Ordered a top for Father’s Day. The quality of the item is poor with the print peeling after one wear.
Emailed for advice and have been ignored for over 2 weeks despite the website suggesting a response within 2-3 days. Clearly they just want your money and don’t care after that. Stay away

It took me 12 days, 20 Instagram messages and 7 emails to get a reply from this cowboy company and I still do not have the item I paid for nearly a fortnight ago.

Used them many times and had a pleasant experience. However this is the first time I’ve had an issue with my order and will be the last time as I will never purchase from them again. My parcel went missing, they didn’t even get in touch with me despite it being 2 weeks late, I had to chase them, in which it took them a whole week to confirm it had gone missing, then another 4 days for them to tell me that Royal Mail had confirmed it had gone missing, another 4 days later they asked if I wanted an “urgent replacement” I said yes within 20 minutes of receiving this email, now over a week later I hadn’t heard anything from them and still have not received my parcel. What on earth?! And even so, not a single apology either! I’m sure by the time I receive my parcel – if I receive it – it won’t even fit my boy anymore. It’s been a whole month since my original order left the warehouse, 32 days since I placed my order. Waste of my time and energy. If you order, better pray nothing goes wrong as their customer service is diabolical! 🙂

They are disgusting little theives. Family run business that think they can treat customers however they like. Highly unprofessional and need to be closed down. They do not respond to emails when regarding a refund. I have sent three emails over 2 weeks ago and had absolutely no response, until I left them a one star review on trust pilot which triggered an immediate response because they wanna make it seem like they’re doing something.
The very unprofessional Connie has come to the conclusion that they will not be refunding me because they’re upset I left them a one star review and are using it against me to not refund me, also she’s made up her own rules by stating in her email to me “for the sake of health and safety, no items of headwear are eligible for return” which is a lie. The website states in black and white “Exchanges and Refunds Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
Please feel free to return anything for a refund or exchange (excluding personalised, swimwear, clearance items, and Mystery Bags)”

Where does it mention health and safety head wear Connie??

To make it clear to the public reading this, I am within my 30 days and should be entitled to a refund for at least one of my items, as the other item is personalised.

DO NOT USE THIS COMPANY I HAVE NAMED AND SHAMED THEM AND THEY TRIED TO FLAG MY COMMENT BUT FAILED, TRUSTPILOT STATED I AM FOLLOWING THEIR GUIDELINES. SHAME ON YOU MY ROCKING KIDS I WILL CONTINUE TO DRAW YOU OUT!

Awful website. Do not buy from them. Take your money and don’t bother to send the item or answer your emails. Terrible.