I don’t understand how is this business still operating after so many complaints. Eventually this company won’t have any substantial benefits apart from the customers that buy for the first time and never receive their parcels. How is this possible? Do they advertise in any media platforms such as Facebook. I would like to leave a review in there as well!

Absolutely shocking customer service! I found one phone number online or OHS which provides a recorded message telling you to contact them online and then terminates the call. I have sent several emails over a 2 month period asking where the second half of my order is. Each time a staff member copies and pastes a script without even reading my email to understand the issue. My order is showing as complete and both items as dispatched. Avoid. Avoid. Avoid this company. If I had seen all the other negative online reviews before I purchased anything I would have shopped elsewhere. Customer Service is non existent. There is no complaints procedure. Clearly, satisfied customers are not a priority for the CEO

Twice now I have ordered goods from this so called “company” and never received anything at all. Absolute joke . They will never get another penny of my money and I wil also be reporting this “company ” to trading standards.

Terrible Experience with Online Home Shop – Avoid at All Costs!

I ordered a double duvet set (14 pieces) from Online Home Shop on 24th June, and it has now been over a month with no sign of the goods. After a week of waiting, I contacted the company to flag the issue. Despite my repeated attempts to resolve this, they have neither processed a refund nor sent a replacement. Their customer service is atrocious and uncooperative.

The company claims they are investigating with the courier company but refuses to process my refund in the meantime, leaving me £100 out of pocket. I have sent numerous emails, but they have failed to provide any correspondence or update on my refund or replacement. This company is a complete con, and dealing with them has been the worst experience ever.

Be very careful if you are considering buying from Online Home Shop. Their customer service is non-existent, and they seem more interested in keeping your money than providing the goods or a satisfactory resolution. Avoid this company at all costs!

I purchased three blankets with them via tesco. I wanted to return one of them as it did not look like the photograph and they sent me a royal mail tracked returned form. However they have since stated a royal mail 48hr tracked parcel was not enough evidence I had returned it and refuse to provide me with a refund. I will not shop with them again.

Ordered goods on 2nd dec, still no delivery, cant find a phone number to contact this company, sent numerous emails to no avail, orders off other companies after this date and received my goods, I am disappointed at the lack of communication

Do not use this company. Problems ongoing.
I would give this company negative infinity if I could after my recent experience.

I have, up until now, been a loyal online home shop customer, and have recommended them to many people. But that is about to change.

On the 18th of October a placed a, in their own words, high value order and paid the £8.95 for next day delivery. I did this as part of my order was for a charity raffle and I needed the goods by the 21st.

However they didn’t arrive. That’s where the problems began.
I contacted them on messenger and via there customer service email. Where I was ignored until I started commenting on their Facebook posts placed after my initial complaint, and was eventually informed they were having problems with the courier they use. But according to their website they use multiple couriers.
So that was a lie.

I was then, as a gesture of good will, told my delivery charge would be refunded, but my items may not be delivered for at least 3 days, in which they do not include Saturday or Sunday, so I was actually looking at 5 days as this correspondence happened on a Friday.

I then received around 4 different tracking numbers for DPD, none of which worked, or were ever updated to say they’d received my parcel.

I the mean time I took to Facebook once again, to inform people what I’d been told about the problems with the courier, and not to expect next day delivery to be possible. Where I was saddened to receive multiple responses from people having the same issue but being ignored.

I also publicly voiced how it would be beneficial to put some sort of disclaimer information people of the temporary delivery delays to avoid further unhappy customers instead of me doing it for them.

Then, by some miracle, a parcel arrived Saturday. I thought wow, my luck has changed and they’ve pulled through.
Until I opened the rather large box to find 5 of my items were missing.

I went back to messenger, and the chain of customer service emails, which to my further disappointment, runs on a ticket system and every email added onto your chain pushes you to the back of the queue.

I gave as much information as I could about my missing items, and in reply was apologised to and asked to send a picture of the invoice in my parcel. Unfortunately I wasn’t sent one, so instead sent picture of the box, it’s contents and the sticker used for delivery.

Again I took to Facebook to update people of my progress, as I felt people might like to know something was happening somewhere, because a lot of comments were still people saying they’d heard nothing.

I was then contacted via telephone by customer services. Who were very nice, apologised profusely, and gave me the option of a refund for the missing items or to get them re sent.

I chose the items because, as I said at the beginning, they were for a charity raffle. I was then met with the words “and as a gesture of good will”, (I’m not going to lie, I waas hoping for some freebies for the charity), instead I was told I’d get my delivery refunded, which I wouldn’t, because they’d already done that. Rather an empty gesture really.

I was then asked to keep further correspondence over the phone to ‘avoid further delays’.

But after seeing further people on the Facebook page still having problems, I chose to share the phone number of the customer service line, which is not available on their web page, and expressed how I was asked only to contact them via phone.

I’d say go to their page and look for yourself, but, as a result of this, they have now seemingly blocked me from their Facebook page, and all of my comments (help for other people) has disappeared.

I’ve honestly never dealt with a more selfish, ridiculous company, and I have worked in retail for over 20 years.

At this moment in time I am still missing my 5 items...

Wouldn’t recommend these, ordered 3 onzies and one is completely oversized, one arm is as long as both my arms and the kids ones are covered in threads and fluff. Awfull items all thin not cosy at all.Notjing like in the pictures try to leave review on there site but won’t put it up just keep the good ones up there. Now I have to wait for them to contact me so I can return them and I have too pay for the items even though there nothing like the pictures and description

Fast delivery. Product is in order. Box could have been smaller, which is better for the environment.