ur.co.uk is a reputable online platform specialising in the sale of approved pre-owned refurbished mobile phones at competitive prices. For over a decade, the company has been connecting customers with the devices they want, offering a wide range of products including iPhones, Samsung, Google, iPads and various accessories. They also provide a platform for customers to sell their old phones at the best trade-in price. Their technicians restore all phones to the highest standard through a rigorous 90-point phone check. The company is committed to giving used technology a longer life by promoting refurbished products rather than contributing to landfill. Customers receive free delivery on all UK orders and a 12 month warranty on their purchases for peace of mind. ur.co.uk offers a Best Price Match Guarantee and a Buyback Guarantee, promising the best possible trade-in price for returned phones. Selected devices also come with a free 100% compostable case, a premium glass screen protector and the company plants trees with every purchase. By joining the Circle, customers can enjoy exclusive offers and discounts on their favourite devices.
All reviews
Amy
Declined offer and was told no further offers would be made. Amazingly (!!) they made me another offer, closer in price to original. I accepted this, but the promised payment in 3-5 working days actually took 8 days after chasing up by email.
There are definitely better companies to sell your old phone to- who pay swiftly and don’t reduce their offer unnecessarily. Go elsewhere!
Jessica Young
June Nanette Lane
Communication is poor, agents only respond when they want an answer to their question.
Payment on time? You could consider this to be a yes, however, they quoted 3-5 working days. I accepted the revised offer on a Friday and the payment needed to be chased the following Friday to which the deposit was made into my bank without a response to the email I sent.
In summary, they over inflate offers to gain business, not a great experience at all.
Ben Riley
Yesterday was a review on Trustpilot
& today reviewuk
“Order 900271970 sent in on Friday 31/01 didnt get checked until 03/02 got a revised offer on the 05/02 of a £200 knocked off difference apparently deep scratches and faulty camera which isn’t true at all so I declined received another offer same day but also declined that one too
and then I finally I received a 3rd offer on the 06/02 stating “ We hate devices slipping out of our grasp so our pricing manager has made one last attempt at purchasing your device, we hope you find this offer acceptable.”
I did accept this offer and then received an email stating payment has been sent also on that same day 06/02
I would say like some people that advisors were nice but after trying to call 17 times with no answer but just line ringing and ringing.
Still waiting for payment as of this review 13/02 still even though they offer QUICK payment and paying according to the website 1-2 day payment with some people suggesting they even got it same day of confirmation email, I know I’m still gonna have to keep chasing via email and phone call until they pay me wouldn’t expect anything less from these.
Lil angry but certainly more just really disappointed after having to take up my own time to chase a company that should be operating far more efficiently then this.
Nic G
According to my tracker with Royal Mail it has been delivered but I have not heard anything from this company since.
They have my phone and no one answers the phone or gets back to emails!
Any advice who to go to?
Adam Bullingham
I had taken a quote with them for another phone but will now not be selling to them. Will use another more reputable company instead for my other phone
Sandra Ramushu
I am in the process of researching who I can escalate this with as clearly they have stolen this phone.
Steve Tilling
“The screen has visible marks. It has deep scratches in more than one place. As a result we have amended our Valuation to £55.00 that reflects the cost to carry out the work on your old device so it can be given another life.”
This isn’t true. The phone is in excellent condition. So, using their online service, I rejected the offer and requested they return the phone. They then revised their offer to £75. I rejected it and requested the phone’s return again. Ever since, I’ve emailed twice and heard nothing back. I’ve tried calling them today: no answer.
I’m very worried now that UR:
a) has disappeared – taking the phone with them
b) will underhandedly try to circumvent my requests by, for example, saying they’ve returned the phone (when they haven’t) or – if they’re particularly underhand – gouge deep scratches in the screen, then return it to me (thus fitting with the false assessment they provided).
Nick
Chrissyan
Jamie
However, on the website, during the application to sell my phone to them, this wasn’t stated anywhere. Instead, it clearly said that “light wear and tear acceptable – no cracks, scratches or chips visible from 30cm”. The phone I sent them had no scratches, no chips or cracks at all, let alone from 30cm.
I thought something like this may happen, so I actually took screen shots of the company website, where they state the requirements for a phone in a “good” condition, plus, I also took a video of the phone I sent them, on the day that the application to sell my phone was filled out and submitted. I sent both these over to UR and asked for someone to contact me to resolve the matter and heard nothing.
I also attempted to call their customer care team on the number they provided, the phone line rings for about 30 seconds, before it drops dead.
Just seems as if they intentionally put high prices on their website, so that customers send them their devices, before making up reasons as to why the value of the device is lower and then offering them low ball offers, with the hope the customer goes for it.
I have chased and chased UR for a response and still have heard nothing in return.
AVOID AT ALL COSTS!
Sharon Denwood
Poppy
Now, nearly three months later, I’m still left without answers. Customer service has been incredibly unhelpful, with them putting the blame on myself, even after I followed all their instructions. It’s incredibly frustrating to think I’m expected to accept the loss of my phone without any resolution.
Avoid this brand at all costs unless you want to risk losing your device and dealing with a lack of support. Very disappointed!
Daniel Lane
According to this scammer company the phone needs to be able turn and and no damage…..! Why have the option to sell a broken phone if you want it in good condition under broken. I will be reporting you to the money supermarket and try my best to get your company taken off there, false advertising
Lisa22
Rebecca Durbridge
Whole process took 10 days!
They were late finishing with my phone then said it was scratched on screen and case…it’s always been in a case.
They offered me half original quote.
Emailed them said decline if unhappy.
Read reviews and saw people never got phones back or they came back with fresh scratches!!
Sold it to them as under the impression it would be unsellable if returned.
AVOID !!!!!!!!!!!!!!!