Sent my phone to them in April as they’d quoted £141. They then revised that offer to £110 claiming ‘light scratches’. I don’t remember seeing any light scratches on it. I decided to continue but now we’re in July and they still haven’t paid me. I’ve sent several emails asking for immediate payment or my phone back. I get replies apologising, saying that payment is delayed but payment never comes. I’ve reported them to Trading Standards. Don’t use!

I chose UR because they offered a higher trade-in value than another company I had previously used. That company paid within 2–3 days, whereas UR stated payment would take 7 working days. I accepted the longer wait because the offer was around £40 higher.

My trade-in was finalised on 15/04/2025.

After receiving my phone, UR reduced the agreed value without properly explaining what specifically justified the reduction. Although I disagreed with this, I accepted the revised offer to avoid further delays and inconvenience, as I knew the exact condition the device had been sent in and had photos before shipment.

However, the real issue has been the payment delay.

The original 7 working day timeframe passed, then I was told there was a backlog and the timeframe became 14 working days. That deadline also passed. I am now over one month since accepting the revised valuation and I still have not received payment.

I have sent several emails chasing this matter. Although customer service replies have generally been polite, the responses are vague and repetitive, usually stating that the payment is “being processed” or “should reach your account soon”, without ever giving a confirmed payment date. My most recent email has not even received a response.

Very disappointing experience overall. I would not use this trade-in service again.

UR quoted £300 for a good condition Galaxy S23 Ultra, then offered £150 for it which was a very low price. I asked for the device back, and now they are refusing to send it back to me.

Do not be tempted by what appears to be a good price on this site – they will absolutely screw you.

Won’t let you score less than one star, Absolutely shocking company, sell or buy elsewhere as this company will rip you off, save yourself a nightmare and avoid these crooks, Nathan is a complete tool and is out of his depth, how they haven’t been investigated by trading standards is beyond me.

Read all the reviews, this company is absolutely shocking, rip off merchants, sell or buy elsewhere and save yourself an absolute nightmare, Nathan is a complete tool and out of his depth, worst customer service I’ve ever experienced,

Offered 40% of original value which they boosted to 50% when rejected. Decided to just sell it and once confirmed they then stated they had payment delays. 21 days later I received it which is unacceptable. Know what they’re doing being dishonest from the off. Won’t use again

I just wish I had read the reviews before I was taken in!
As this company was linked to the Moneysupermarket site, I believed it was a safe option.
My phone was placed in a leather case the moment I bought it and was in excellent condition. I even had all the original packaging kept in the loft – so pristine. I knew the battery was suspect as I needed to charge it often.

I was originally offered £59 then I received what appeared to be the standard mail…
Hi John,
Thanks for sending us your device. We completely understand you may have been expecting the original valuation you saw online — that price is based on the phone being in full working condition and in pristine condition with no signs of any scratches or marks anywhere on the device, and without physical any damage.

During our inspection, we found a few issues that affect its condition and value. which we need to put right in order to bring your device back to a condition so that we are then able to give it a new life and new home.

We found the battery health is 79% and has been charged 973 times. It is recommended that we need to replace the battery if it is below 85% health or has more than 500 charge cycles.

The battery is in service mode.

The screen has deep scratches in more than one place.

The screen has visible marks. It has visible scratches in more than one place.

We’ve adjusted the valuation to £15.00, which takes into account the work needed to get your device back into great condition so it can be reused and enjoyed again.
The new details of your amended offer are below.

I called and queried the scratches as knew it had none at all!! After a conversation I decide to cut my losses and accept the £15. Immediately I received this mail

Hello John,
Good News!!
We have now completed your order and are processing your payment.
We are currently experiencing delays in processing payments which are taking 7-14 working days to complete. We kindly ask for your understanding and patience while we work as quickly as possible to resolve this.
Thank you for letting us recycle your device and giving it another life. UR now in the Circle.
You traded the following device
I will wait and see!!
Just avoid –

I was duped into sending my phone via compare and recycle with a 4/5 Trust pilot review which like others have realised that it’s not the sell side of the business but the part where they sell our phones they have robbed from the likes of myself. The offer was £155 for an S22 and have just offered me £60 with what seems like a template letter. See below:-
Thanks for sending us your device. We completely understand you may have been expecting the original valuation you saw online — that price is based on the phone being in full working condition and in pristine condition with no signs of any scratches or marks anywhere on the device, and without physical any damage.

During our inspection, we found a few issues that affect its condition and value. which we need to put right in order to bring your device back to a condition so that we are then able to give it a new life and new home.

The screen has visible marks. It has visible scratches in more than one place.

The screen has deep scratches in more than one place.

The case has light scratches in more than one place.

We’ve adjusted the valuation to £60.00, which takes into account the work needed to get your device back into great condition so it can be reused and enjoyed again.
The new details of your amended offer are below.
Item Summary

Device Status Value
Samsung Galaxy S22 5G 128 GB – Unlocked – Good
352539593680177 AMENDED 60.00
Total: 60.00
I had taken photos of phone as suggested and it was sent packed well in the original box with no damage to screen not even light scratches.
Will make a complaint to the company but by previous reviews don’t hold out much hope.

Absolutely disgraceful. If I could give no stars I would. Offer was accepted for a phone and told money with you in 7-14 days. I have rung twice and been told I will be paid but they can’t tell me when. Today is day 21. I shall be taking this up with the relevant bodies. It is basically theft and you have not met your side of the service you are providing. Do not touch this company with a barge pole.

I sent them my phone on 26th June 2025, and they lost it. I reported it on 15th July — by phone and email — and then… nothing. Not a single update for a whole month until I chased them again.

Then they asked for proof of postage, which I sent immediately. And again — radio silence. I had to chase them yet again on 13th October, and only then did they finally admit fault and promise to pay the £150 insurance fee.

Guess what? They went back on that promise too.

So not only did they lose my phone, they ignored me for months, made me do all the chasing, and then lied about compensating me. This has been a complete nightmare. Their customer service is non-existent, their accountability is zero, and their word means nothing.

Avoid this company at all costs. I wouldn’t trust them with a paperclip, let alone a phone.

I would strongly advise others to think twice before using UR.co.uk. I sent my phone to them after being offered £205, and was told payment would be made within 14 business days. Today marks that deadline, yet I have still not received payment.

When I contacted customer service, they changed the date and told me to wait even longer — now claiming payment won’t be made until the 31st of October. This is completely unacceptable and misleading, especially after I was repeatedly reassured that payment would be processed within the original timeframe.

The lack of communication, delayed payments, and moving of deadlines make this company appear unreliable and unprofessional. I’ve had to chase them multiple times, and the experience has caused unnecessary stress and inconvenience.

If a business promises payment within a specific period, it should honour that commitment. I will not be using UR.co.uk again and have escalated this to Trading Standards and Citizens Advice.

Terrible company, they will first down value your phone massively then keep offering higher until you accept then keep the phone and ghost you, it’s fraud at this point as been so long since I agreed to sell. They are a total fraud.

Working with RESOXIT. CC was smooth and remarkably effective. Their team replied promptly, kept me informed throughout the process, and managed every detail with professionalism and care. They were reliable, approachable, and made the entire experience simple and stress-free. It’s rare to find a service that combines speed with reliability, but they truly delivered both effortlessly.

20 days and am still awaiting payment.

Terrible experience
Terrible experience – misleading and unprofessional and phone not received back
I tried to sold my iPhone 13 128GB (86% battery health, perfect condition, barely used as a second device at home). The initial valuation was £278, which I found fair.

However, once they received the phone, the offer suddenly dropped to £125, mentioning un existent damages and scratches with no clear explanation. After raising a complaint, the offer was revised first to £150, then to £215. I didn’t accept yet, and instead asked for further clarification — but instead of answering, they simply sent the phone back without any response (september 2nd). In addition as of today september 5th my device cannot be tracked yet with Royal mail and the whereabouts are unknown.

This was a completely non-transparent and unprofessional process. I felt misled and ignored. If you’re expecting a fair and honest transaction, look elsewhere.

Sold my phone a month ago, with the understanding it was immediate payment once completed inspection. Eventually I just accepted a low price. Then received an email stating I have to wait 7-10 working days for payment, which was 3 weeks ago!!! I have chased and had nothing – holding for over 50 minutes to be cut off. I have reported my phone stolen and contacted trading standards, the police and fraud team. I just want payment for this item Do not send your phones !

sent phone away and arrived and confirmed my amount on the 7th of August, now 12 working days later, serveral emails ignored, no reply and when you do its cheek and told to wait 7-10 days, even though its been longer.

Discusting people treat people this way and even worse money supermarket advertise for them.

most heartless people in ther world stay away

Sent my Samsung Galaxy s24 ultra. Gave a good price so thought what could go wrong. I so wish that I had read all these reviews as still have not received payment which was by the way reduced after they ran the tests etc.

I sent a iPhone and iWatch to this company on 2nd July.
They, as expected, lowballed the amount they offered for the devices even though they were kept in cases and covers since purchase. After a back and forward and them upping the offer slightly, I accepted.
However, after numerous calls and emails and being fobbed off with excuses, this morning I had the misfortune to speak to service representative Jodie TheLiar.
I had received emails from Jodie TheLiar previously detailing payment was being processed. It is now well beyond the 7 day guaranteed payment window. I am left without items or payment.

After Jodie TheLiar having just slammed the phone down after asking to speak to her manager or a complaints department, I just spoke to Wendy TheBuckpasser. Wendy detailed ‘theres nothing I can do”, it has been escalated to the payment team which are an external company!

So, we have a team comprising of Jodie TheLiar, Wendy TheBuckPasser, MattTheBlameshifter who emailed days ago explaining payment would be made.

Very disappointed, especially as this company was recommended by Martin Lewis.

Update- Lucy contacted following my negative reviews on their social media posts and payment was made immediately. Lucy is a credit to this awful company and has a bright future in customer services. I only wish id spoken to her a week ago and saved myself 3 hours of calls and multiple emails.

Poor experience with this company, having to chase payment and dealing with the very rude Jodie was not a pleasant experience. Not recommended and if you must use this company, ask to speak to Lucy, she’s the only one with the ability to make payment it appears.

I wish I had looked on here first before sending my phone. Half price offered due to some fabricated story of “deep scratches” which appears to be their MO. Requested phone back we will see if I ever get it.

Feel like an idiot for sending it in