My latest experience with Vestiaire Collective Uk has been horrendous. I sold a watch on 14th Jan 2024. I sent the watch together with the guarantee card and Vestiaire received the watch on 16th Jan. Then they asked me further proof of authenticity. Their online form asked me the date of purchase, I think it’s clear that date of purchase is the start date of guarantee?! I am shocked they asked me for this info even they received the guarantee card. I then tried to reach them but it has been a nightmare. First, the so-called 24 hours CS livechat never replies responsively. Second, the CS support email chat asked me again and again for info that I have already provided. Third, the expertise email address DOESN’T work. THEN at the same time I received a 2nd email from their expertise team asking me again for proof of authenticity….Most angry fact is that the 1st email from its expertise team says if they don’t receive your reply w/in 4 days they will treat you as not able to provide further info. BUT as I said already the expertise’s email address DOESN’T work.

It seems to me inside the company they don’t want what each other has been doing. It has been a nightmare, after 4 days I still don’t know what has been going on.