Miinto, according to its website, is a fast-growing online fashion platform in Europe that aims to provide the most customer-centric fashion experience. Founded in 2009 by school friends, their mission is to connect fashion-conscious consumers with the world’s best boutiques and brands, offering a wide selection of premium, luxury and carefully selected local brands tailored to each individual’s tastes and needs. Every item found on the platform is carefully selected and shipped from the world’s leading fashion boutiques, putting some of the world’s best-dressed people at the heart of its business model. Since its inception, the company has strived to connect discerning customers with the world’s finest brands and boutiques. Miinto’s unique business model aims to help traditional boutiques thrive in the digital age. They carefully select boutique partners to offer their customers a wide range of premium, luxury and locally made brands. In pursuit of a more responsible fashion model, Miinto uses existing market stock, resulting in a reduction in unnecessary production. They have also integrated The Vintage Bar, a community-managed second-hand fashion marketplace, further emphasising their commitment to second-hand fashion. In addition, Miinto’s huge selection of women’s, men’s, kids’, sportswear and accessories from over 2,000 different brands across Europe, including luxury labels such as Balenciaga, Gucci, Prada and many local brands, has made it one of Europe’s largest online fashion portals.
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Number of reviews: 5 -
Rating:
2
Terrible service
My experience has been disappointing. When you buy luxury goods, you expect the customer service to match. Unfortunately, it wasn’t the case. My merchandise was supposed to arrive within 6 days, and the UPS tracking showed that it was being delivered on September 11th, but it didn’t get delivered, it was held up in my town somewhere not available for a pick up. I contacted Miinto, they reassured me that they will reach out to the UPS and solve the problem. Next day the UPS showed the same message – Unavailable for pickup, but the date was moved to the next day. Miinto never tried to solve the problem. If UPS is the problem, why does Miinto work with an unreliable delivery company? I still have not received my order. I hope someone from Miinto will reach out to me soon.
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Terrible service
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Miinto refuse to refund returned order of a T-shirt
I returned an order of a £185 T-shirt that did not fit to Miinto weeks ago.
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Extremely bad service
Extremely bad service with unprofessional managers. I strongly don’t recommend this shop to anyone!
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Scammers
This company are scammers, please don’t buy their products. I have paid 400€ for a jacket and received an empty box. I reached out to them for help and they ignore me. I am going to call the police.
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Thanks for submitting your review!Anya Turchin
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Anya Turchin
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My experience has been disappointing. When you buy luxury goods, you expect the customer service to match. Unfortunately, it wasn’t the case. My merchandise was supposed to arrive within 6 days, and the UPS tracking showed that it was being delivered on September 11th, but it didn’t get delivered, it was held up in my town somewhere not available for a pick up. I contacted Miinto, they reassured me that they will reach out to the UPS and solve the problem. Next day the UPS showed the same message – Unavailable for pickup, but the date was moved to the next day. Miinto never tried to solve the problem. If UPS is the problem, why does Miinto work with an unreliable delivery company? I still have not received my order. It has been 2 weeks. I hope someone from Miinto will reach out to me soon.
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Ben
The tracking says its delivered.
I have been contacting Miinto every day and they will not issue my refund.
Live chat simply ends the chat on me now as I have contacted so many times and I get no response to my emails.
There website suggests they will honor refunds for items returned within 14 days which I did but clearly they do not want to refund.
If they wont refund a T-shirt under £200 then I doubt they will refund anything pricey so beware.
Can anyone give me advice on who I contact to have them issue my refund?
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Yuliia
The one is manager Laura who lies to clients about delivery. They don’t care about you and your orders. Once you pay they forget about their responsibility. They work with UPS delivery which makes mistakes with home address delivery and after it will be your problems. This manager Laura lied to me about delivery without trying to get to know the details. Dear miinto management, please note that you have contract with UpS and others delivery companies and it’s you who should coordinate them and claim if there is a problem, not the client! The client doesn’t choose the delivery company and should not search for the parcel you had sent! The client asks for home delivery, you confirm and please do it! Not as Laura writes to me: go to your UPS manager! I don’t have any UPS manager, I ordered from you and you make your best the delivery will be made. Or else all the parcels will go back to you and you refund to the clients.
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Cristina Budesteanu
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