The Storage Bay is an online retailer specialising in a variety of shelving and storage systems suitable for both commercial and domestic use. Their product range includes Chrome Wire Shelving, a classic and versatile option for those requiring an open and accessible storage solution. For environments where durability is key, the Perma Plus Wire Shelving range offers corrosion resistant units designed to withstand demanding conditions. Storage Bay also offers a value-oriented choice with its Clicka shelving options, which focus on affordability without compromising quality. In addition, the Plastic Plus Shelving and EKO Fit Shelving systems meet specific storage needs with both solid and ventilated shelving options. For heavier storage requirements, the Delta Plus Steel Shelving and Expo Shelving lines offer robust metal alternatives. The company’s catalogue extends beyond shelving to include racking solutions, storage bins, containers, lockers and various workstation accessories designed to optimise space and organisation.
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Number of reviews: 1 -
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2
Avoid
Terrible experience so far – extremely poor communication.
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Thanks for submitting your review!Anon
I ordered over £300 worth of shelving and, unfortunately, the experience so far has been incredibly frustrating.
After placing the order, I received no updates about when it would be delivered. The telephone numbers listed on the website don’t appear to work, so there is no way to speak to anyone. I eventually received a brief response to an email telling me that my order would arrive over a week after ordering – ordered 6th – delivery 14th – which was frustrating as I could have ordered elsewhere for delivery within 48 hours.
However, since then I’ve had no further updates, tracking information or delivery confirmation.
I took the day off work today specifically to receive the order and also arranged for someone to come and build the shelving tomorrow. We are now partway through the afternoon and I still have no idea whether the order is actually going to arrive today. I’ve emailed again asking for confirmation, but have had no response.
What makes this particularly frustrating is that I desperately need to know whether they have let me down so that, if necessary, I can cancel the order and buy the shelving elsewhere. There appears to be no way of getting a prompt answer.
I’m also very concerned by the returns information on their website, which states that the buyer is responsible for return carriage and refers to a 15% deduction from the order value. Given the difficulties I’ve already had simply trying to contact the company, this does not inspire confidence.
At this point, I genuinely don’t understand the positive reviews (especially ones mentioning phone calls, when their numbers are in fact dead!). Communication has been extremely poor and the whole experience has been unnecessarily stressful. Based on my experience so far, I would avoid.
If my order does arrive today as promised, I will remove this review. But the poor communication stands.
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