Electricalworld.com was launched in 2009 as Electricaleurope.com, and it operated in a small garage at the founder’s home, but it has grown exponentially since then. In 2019, the company had secured operations in over 100 countries, and it started to trade as Electrical World after acquiring its domain name, electricalworld.com. Currently, Electrialworld.com has significantly invested in a diverse range of electrical products, including cabling, wiring, security, lighting and heating and ventilation products.The company stocks top quality products that pass quality assurance tests that the staff perform when operating with a novel product. It has a warehouse that stocks a massive range of products. Customers are advised to contact the customer service team if they cannot find what they are searching for on the website. It has excellent customer support that is dedicated to its customer’s satisfaction.The company uses the latest and most secure E-commerce technologies to ensure a safe, pleasant and secure experience. Electrical World has partnered with couriers such as Parcelforce, Royal Mail and DPD to ensure timely delivery of customer goods. The company prioritises their customers, and it allows returning unwanted original quality items within 30 days of purchase.
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Number of reviews: 4 Rating:2 Tagu Helmi missing parts I ordered the Tagu Helmi Suite and I only received the frame. I paid substantially more for the whole suite and did not receive the items. There is no phone number you can ring, the chat bot doesn’t answer your question and keeps telling me nobody is online. Can’t get into contact with them about this. Absolutely ridiculous.
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0 You have already voted! Rating:10 Great I’ve been buying from electrical world for the better part of a year now, great prices and stock for my items.
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0 You have already voted! Rating:2 Don't deal with this Company Don’t bother dealing with this Company as their Customer Services are dreadful.
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1 You have already voted! Rating:2 DO NOT USE DO NOT USE. Really bad experience with this company. My money was taken upfront yet my order took 6 weeks to arrive and I had to continually chase for it with no clear communication on when it would actually arrive as they didn’t even have it in stock. When it eventually arrived it was so badly packed that it arrived via Evri damaged. After all that I was only offered 10% discount or to organize my own return. Really unimpressed.
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Markus
George Doolin
Terrible Customer Service.
Terrible Customer Service.
Order my items on May 24th and ETA was 3 to 5 working days.After numerous phone calls to Customer Services I eventually received half of my order on June 5th.I then contacted C.S. again on June 6th and asked to cancel the balance of the order as there was no ETA listed on the order review site and it was showing as being “processed ” I explained the delay in supplying was holding up a job and I had to source the items from elsewhere to finish the job.Customer Services kept emailing requesting more info for 3 days and then informed me they could not cancel the balance of the order because it was already dispatched.
They deliberately kept putting me off until they could send the balance of the order, really dreadful tactics on behalf of a Company promising to really care about its customers.
Today is June 10th and there is still no delivery, which is supposedly already sent.
Date of experience: June 10, 2024
Rebecca