The printing and design printing industry is highly competitive and there are several large companies operating. Therefore, it is possible to stand out on high quality or by the speed and level of service. You can also try to be the cheapest company or to deliver quickly. In addition, diversity of supply and breadth of range is important. At this company, they try to provide high-quality printing at a fair price, even for smaller quantities. They say the high service level sets this company apart from other printing companies. You can also have more than 10,000 different products printed and delivered to your home, both business and private. The company says it has now served more than half a million customers and operates in more than 10 countries across Europe. In addition, they are almost always running discount offers and other promotions to purchase printed products at competitive prices.
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Number of reviews: 2 -
Rating:
2
Order was not what I asked for, and then ignored
I ordered 50 screen-printed T-shirts for my badminton club, but what I received was completely different from what I asked for.
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Rating:
2
Missing item and repeated lies
Ordered a roller banner as part of a three-item order with postcards and business cards. The postcards and business cards arrived, the roller banner did not. Used express shipping in plenty of time for a trade event. When chasing customer service, I was bounced between a chatbot and a contact form for a few hours. Finally spoke to humans who tried to say that the roller banner was in fact delivered despite the tracking link showing that DPD had not received it. Helloprint then updated the tracking link for the roller banner so that it was the same as the one for the postcards and tried to argue that this meant the roller banner was delivered – including the proof of delivery photo that was of a tiny box the size of a hand. Three separate people shared this image with me to provide proof of postage and I had to take my own photo to show just how small the box was.
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Thanks for submitting your review!alexander garnett
Instead of screen printing, the designs were clearly heat-press transfers — something I didn’t order and never would have accepted. I chose screen printing because it’s far more durable and suitable for sportswear that gets washed often.
What I got was a dark grey, cheap-feeling transfer that feels like a sticker. It makes the shirts stiff and uncomfortable, especially where the graphic is applied — totally unsuitable for active use.
I contacted the company immediately upon receiving the order. It’s now been a week, and I’ve been completely ignored.
So here’s my honest review:
Don’t expect to receive what you paid for with this company. The quality is poor, the service is non-existent, and I wouldn’t recommend them to anyone.
I also want to add — I have a learning disability, and while that shouldn’t matter, I feel particularly let down by how Hello Print has treated my business. This mistake is 100% theirs, and they’ve done nothing to fix it.
One star is generous.
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Craig
If Helloprint had owned up to their mistake when I first asked, we would have had time to order from a more trustworthy supplier. Instead, we have been left empty-handed for an event. Terrible customer service with a team that went out of their way to lie and deceive and even gaslight me that I had the wrong tracking link after they had updated it on my order. Luckily, I still had the original tracking link from the order emails.
Avoid at all costs, especially if looking for a quick turnaround. Have used Helloprint before but the quality has gone seriously downhill. The items we did receive had rough, damaged edges.
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