Totter + Tumble is a brand that specialises in the design and manufacture of stylish, functional and high quality play mats for children. The brand was born out of a desire to create playmats that not only serve a practical purpose for parents, but also complement the aesthetics of modern homes. Their playmats are designed to fit seamlessly into contemporary living spaces and offer a stylish alternative to traditional, brightly coloured children’s playmats. The brand’s products are designed with the needs of both children and parents in mind. They feature cushioned, non-toxic and easy to clean surfaces that provide a safe and comfortable space for children to play, crawl and explore. The playmats are made from durable materials that can withstand daily use and are designed to be reversible, offering two different designs on each side. This versatility allows parents to change the look of the playmat to suit their home decor or their child’s preferences. The brand’s style is reflected in the carefully curated selection of designs. Totter + Tumble playmats feature a range of sophisticated, minimalist patterns and muted colours that blend effortlessly with different interior styles. The designs are inspired by modern art, nature and Scandinavian influences, appealing to the discerning tastes of today’s parents.
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Number of reviews: 1 -
Rating:
2
Very poor delivery experience and indifferent customer service
My playmat arrived in an extremely poor state; the delivery box was torn in half and badly ripped in multiple places. For an item at this price point, this was completely unacceptable.
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Thanks for submitting your review!Kam Gosal
Customer service acknowledged that the box was in poor condition and even stated that the courier should not have delivered it like this. However, beyond that acknowledgement, there was very little apology or sense of ownership for the issue. The tone of the responses felt procedural rather than customer-focused.
Despite the severity of the damage to the outer packaging, I was told no meaningful action could be taken unless the playmat itself was damaged. The mat is sealed in plastic and cannot be properly inspected without fully unravelling it, which their returns policy discourages, leaving me unable to confidently assess the product while still keeping the option to return it.
The only goodwill offered was a £10 partial refund, which felt wholly disproportionate given the value of the order and the condition it arrived in. Communication then stalled, and I had to follow up myself to close the matter.
While the mat appears fine from what is visible, the overall experience — particularly the lack of care, apology, and resolution from customer service — fell far below what I would expect from a brand positioning itself as premium.
I was left feeling disappointed and discouraged from contacting customer services again.
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