Alensa is an online retailer of lenses and glasses. Only original products purchased directly from the manufacturer are offered on the website. The categories in which the products are divided are; Contact Lenses, Lens Solutions, Eye Care & Accessories, Glasses and Sunglasses. Alensa is a company that originated in the Czech Republic where it started in 2007 and is now active in more than 29 European countries.
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All reviews
Number of reviews: 3 -
Rating:
2
Avoid - terrible customer service and poor products
Do not order glasses with this company – worst purchase ever. Ordered in April, they were sent without the correct prescription. It took over six weeks following the return of the glasses to be sent a new pair. The new pair broke after three times of wearing. They refuse to provide a refund and say it will be a month before they can even decide what they will do. I needed glasses immediately. It will be four months by the time they come back to me as to what they intend to do. I just want my money back and to get glasses from a reputable company. Terrible customer service. Avoid and go for a UK based glasses company.
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Rating:
10
5 stars
Great service, easy to order and customer service communication is professional and pleasant for the customer.
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Rating:
10
You can trust this shop
Always fast at home and good quality lenses
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Thanks for submitting your review!Lucy Hannett
I just want my money back and to go elsewhere.
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Tania
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Mary
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