DeubaXXL is an online shop founded in 2002 and operated by DEUBA GmbH & Co. KG in Merzig. It offers more than 4,500 different products from the areas of garden furniture, household, do-it-yourself, games, sports and pets. Sustainability is valued in production. Since 2017, more and more of them have had the FSC seal of approval, which guarantees that the wood used for production comes from responsibly managed forests according to globally applicable principles. Meanwhile, the company has over 100,000 square metres of storage space and more than 10 million customers. The items on the website are divided into product categories, making it easier for users to search for specific products. The order can be completed with one of the payment methods: direct debit, PayPal or purchase on account. Shipping within Germany usually takes two to four days and is free of charge. In addition to live tracking of their items, DeubaXXL offers its customers the opportunity to determine the delivery date. After receiving the order, you have a 14-day cooling-off period.
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Number of reviews: 2 -
Rating:
10
Parasol Exceeded Expectations
I have to say I didn’t read the reviews before I purchased my cantilever parasol 330mm wide with led lights. That’s unusual for me however I wanted this particular parasol because it was 80+ UV protection material. Which although adds to the cost of the item it been actually quite hard to find parasol with protection at all. The site had a small discount on the original price. But I believe it came with a cover and wind straps which it didn’t. I complain to customer service and eventually they agree 10.00 was the max discount. I have purchased these items elsewhere. I did ask them to make it specifically clear that these items are not included like they mention the heavy weights required to keep the umbrella from floating away. Overall this parasol it absolutely lovely quality sturdy easy to put together and arrived promptly from Germany. I purchased the straps through Amazon UK 12.99 and the item was still from this same company. I found any Email comms answered promptly. I don’t have any complaints about the service. Item was packaged really well no damage. I would recommend this parasol.
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Rating:
2
Quality bad, customer service bad,
I ordered a Bologna Garden Bench. I received a damaged one, look like a used bench. I got contacted with customer service all started nicely. Apologies etc. officially they offered £20 for the inconvenience, but I ordered a new bench and I received a worn bench with plenty of damage. To be useable for the cost of paint, the labour, the time, the inconvenience not covering my lost so they offered £30. Ridiculous, and they said £30 the maximum. I still have to repaint the whole bench to be useable and I still don’t have a new garden bench what I ordered. Thank you Deuba
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Thanks for submitting your review!Sharon Hunt
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C Feher
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