Flower Shops Network is a UK-based floral service provider specialising in a wide range of handmade flower arrangements and bouquets for a variety of occasions. The network is renowned for its same day and next day delivery services throughout the UK, facilitated by a network of over 200 local florists. This extensive network enables them to ensure the freshness and quality of the flowers delivered. The company offers a wide range of floral products including birthday flowers, seasonal arrangements (spring, summer, autumn, winter) and flowers for special occasions such as Valentine’s Day, Mother’s Day and Christmas. Their range includes popular flowers such as roses, lilies, carnations, chrysanthemums and more. One of the key features of Flower Shops Network is their commitment to hand-delivering flowers in water to maintain their freshness on arrival. Their website showcases a variety of arrangements, from luxurious hatboxes and gift boxes to classic bouquets, to suit different tastes and budgets. The company prides itself on providing flowers that are authentically made by experienced florists and promises long-lasting freshness with a 7-day guarantee. They also offer a satisfaction guarantee, with the option of resending fresh flowers or a refund if customers are not completely satisfied.
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Number of reviews: 3 -
Rating:
2
Terrible service.
Terrible service.
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Rating:
2
Undelivered Mothers Day Flowers
My order for the 10th March was not delivered as promised which cost me £54.98. The customer service department has said they contacted the delivery driver who confirmed delivery! There is absolutely no proof of delivery, no photo of the door or house number or proof of handing the flowers over to my mother. Funnily enough after my complaint I received an automated e mail at 1522 hrs 11th March confirming the flowers were delivered! I’ve had a very upset mother, I’ve provided proof of the conversation with my mother yesterday of undelivered flowers and still they don’t accept my word! What type of a company is this to dismiss their customers so quickly without a care or ounce of empathy or even offer to get replacement flowers out to her, not even a refund, absolutely disgusting behaviour and I will make sure everyone knows about this despite the so called glowing reviews they have on their website! Never have I been treated with such disrespect. You should be embarrassed by your customer service engagements.
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Rating:
2
Shocking bad service
Simply Terrible!
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Thanks for submitting your review!Guilherme
I ordered red roses to be delivered in Horsham to my girlfriend on the same day, September 7th. I made the payment, and a few hours later I received an email saying that the delivery would be made, but that they didn’t have red roses and asked if white ones could be used instead. Unfortunately, by the time I saw the email, business hours had already ended.
Nevertheless, I asked for the delivery to be made the next day, as I had requested and paid for. On September 8th, once again, my girlfriend received nothing. I sent another email asking why nothing had been delivered, and requested delivery for the following day.
Today, September 9th, not only has no one responded to my emails, but my girlfriend still hasn’t received the flowers. I tried to contact customer service, and it’s terrible — I’m speaking with a robot that gives me the option to transfer the call to an agent (but when I select it, it says it’s not possible), and also gives me the option to leave a voicemail, but when I choose that, the call just ends.
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Melany Jones
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Alex Levington
Took my order in good faith and told me they could not fulfil after they were due to be delivered!
Shocking, with no alternative available at such short notice. You send flowers for a reason, and don’t expect to be let down like this. If zero stars was an option …
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