Les Trésors D’Erable is an online shop selling a wide range of products all to do with Canada. For example, it offers sweet products such as biscuits, maple syrup and blueberries, but there is also a wide range of savoury products, Alcohol, Drinks, Skin Care and Home Accessories. The webshop operates in several European countries and has also made the relevant languages available in the website for this purpose so that customers can order in their own language. To complement the products in the webshop, customers can find various recipes for starters, soups, salads, main dishes, desserts and more for free. Orders are shipped for free from EUR 100, can be returned for 30 days and customer service is available 7 days a week for customer queries.
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Number of reviews: 1 -
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4
very disappointing
I am writing this review after my FIFTH order from this company. So first of all, prices have more than doubled since my last order of 4 or 5 months ago. That in itself is outrageous enough. However, the product (Canadian whiskey) that I purchased was off, meaning, it was not the same flavor as my previous orders. I wrote to customer service, who eventually answered me, saying that I had ordered a different product this time. The bottle, however, was mislabeled. Customer service offered me no solutions and no concessions, and certainly no refund (which I didn not expect). But one might think that a returning customer (FIVE orders) might get some consideration in this case but that would be erroneous thinking. Given that their prices have more than doubled, and given that customer service made no effort to address my concern and dissatisfaction after spending 100 Euro, I will NOT be purchasing from them again and I can only say that one should be careful when ordering from this firm.
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Thanks for submitting your review!Benjamin T Wolf
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