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MyFlowers
3.1/5
AVERAGE RATING: 6.1/10
(583 Reviews)
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    Number of reviews: 583

  1. Rating:

    2
    Bait and switch
    Ordered and paid for same-day delivery. Switched after checkout to next day. Unwilling to give refund.
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  2. Rating:

    2
    Poor
    Ordered flowers and paid for same day delivery the flowers were delivered next day after 24 hour the lady on the fone was very nasty and was later promised a refund which never came through
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  3. Rating:

    10
    Best Servic
    We had the best service and accurate order – we enjoyed the flowers it was an excellent experience thank you
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  4. Rating:

    10
    Just what I needed
    Struggled to find anywhere that let you narrow down delivery windows, or that delivered in the evening (sending flowers to opening night of a play). Came across MyFlowers and they delivered exactly as needed! Pretty flowers; delivered well and on time!
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  5. Rating:

    2
    Review
    Poor quality after 7 days the roses don’t look any different they are still closed and dieing and they just try blag you never again poor poor poor
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  6. Rating:

    2
    Scam! Avoid!
    It’s a complete scam. Missed delivery slot. Delivered at midnight. Delivered 5 tired roses instead of 9 in a cheapo paper. Nothing like advertising. Message of A4 paper with brown tape instead of card that I paid for. Refused to refund. I will be reporting them to the police and my bank as scam.
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  7. Rating:

    2
    Disappointing Experience and Poor Communication
    I ordered a flower bouquet, wish card, and a chocolate selection from MyFlowers, but only received the flowers and card. When I contacted customer service, they said the chocolates were replaced with a larger bouquet, yet I received no prior notification of this change. I feel disappointed by the lack of communication and the fact that I didn’t receive what I paid for. This has left me feeling misled, and I won’t be ordering from MyFlowers again.
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  8. Rating:

    2
    Beyond misleading
    The website appears to be intentionally misleading and, in my view, designed to unjustly enrich MyFlowers by charging customers for services they knowingly cannot and do not provide.

    The site prominently advertises “Free UK delivery from 3 hours” and emphasises its unique selling point: allowing customers to choose a specific delivery time slot. However, after progressing through the site—entering your address and selecting a time slot (which incurs additional fees)—it’s clear that the site doesn’t verify if same-day delivery is even available for the chosen location. This seems like a deliberate design flaw, as it allows them to charge for services they are unable to fulfill, while encouraging users to proceed under false pretenses.

    For those familiar with form data submission, it’s obvious that this discrepancy is intentional. This isn’t a case of oversight either—numerous reviews, dating back to the beginning of the year, highlight the same recurring issue. Despite this, the company continues to enter into contracts for services they knowingly cannot and do not provide. It’s particularly telling that while delivery validation is deficient, their payment system validation is robust and compliant with industry standards, ensuring they encounter no problems collecting money after misleading customers.

    This company must either make significant improvements or face accountability. Given their repeated failure to correct these issues (which seems intentional), I have taken the following actions:

    Reported them to Trading Standards for misleading advertising and for charging customers for services they knowingly do not provide.
    Filed a crime report, as enticing payment under false pretenses fits the legal definition of fraud.
    Disputed my payment due to breach of contract, after documenting the website’s deceptive practices and charges for unavailable services, as well as the unilateral changes made to the contract without customer consent.
    Contacted their host and registrar, GoDaddy, to inquire whether they intend to assume liability for a client that appears to be in breach of their terms.

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  9. Rating:

    2
    Poor service
    My flowers were delivered to arrive on a Sunday (or latest the next day). They in-fact arrived on Wednesday. Throughout the process I received conflicting text and email messages from My Flowers confirming that delivery had taken place when it hadn’t. The promised delivery refund has also failed to materialise. The service was all round disappointing and the Customer Service team @ My Flowers were disinterested and unhelpful throughout.
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  10. Rating:

    10
    Excellent
    I was totally surprised by the excellent customer service received. Somehow I omitted the discount code I received but they very happily included a free gift for the same amount. Also, they sent a photo of my daughter receiving the surprise! Will absolutely use them again!
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  11. Rating:

    2
    Avoid!!!
    I order some flowers for my girlfriend with next day delivery fee. Flowers didn’t showed up untill 3 days later. I contact them through WhatsApp and they asurred me that I will receive the delivery fee back. Been 10 days now. Didn’t get anything. And the state of the flowers for sure not worth £64
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  12. Rating:

    2
    Abysmal
    Ordered next day delivery never arrived , emailed got a polite response saying flowers damaged in transit would deliver a bigger bouquet and a free gift still no delivery received a message at 2AM !! to say been delivered .. Really!!! still no delivery emailed same response only this time due to ‘a technical error’ ! Still no sign of any flowers ! This company will take your money and laugh at you Use a reputable company or go local
    2

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  13. Rating:

    10
    Great Service
    My order arrived timely and my queries about the order were answered promptly via email, excellent service and lovely flowers!
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    3

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  14. Rating:

    2
    Gutted
    utted and Scammed
    Gutted. I ordered flowers for my friends 50th in the UK. I’m in Australia. My first thought was Interflora but then I saw an ad pop up very high in google search engine for My Flowers Co UK – offering same day delivery. Well it’s been 3 days and after countless messages and phone calls (never picked up) the flowers have never been delivered. Total scam
    4

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  15. Rating:

    2
    Poor
    Paid extra for same day delivery, they turned up the next day. Avoid at all costs!!!
    2

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MyFlowers

MyFlowers is a UK online florist renowned for its range of fresh, exquisite bouquets and exceptional customer service. Specialising in a wide range of flowers including roses, sunflowers, lilies and hydrangeas, there is something to suit every occasion, taste and budget. Customers can choose from budget bouquets to premium bouquets that cost more, making MyFlowers a versatile choice for a diverse clientele. Part of what makes MyFlowers unique is their commitment to quality and customer satisfaction. They guarantee the freshness of their flowers for at least five days and promise to replace any bouquet that doesn’t meet this standard. This commitment also extends to their delivery service. Not only do they offer free delivery throughout the UK, but they also offer an expedited delivery option that ensures your bouquet arrives at its destination within just three hours.

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