All reviews

Number of reviews: 537

1. Catherine Reynolds 20 May 2025, 20:33

   Rating:

   2

   Awful experience,

   I tried to order flowers for delivery today. Charged for the extra £15 delivery fee, on completion of the order discovered that due for delivery the next day. Immediately contacted the company via WhatsApp to check. Discovered that the same day for delivery is only within the M25, asked to cancel the order and was told that they weren’t able to BUT they could add things to my order?!

   Spent 40 minutes on WhatsApp before being told that they weren’t allowed to cancel orders via WhatsApp and my case had been referred to the complaints team.

   I was told that their goal was to resolve my situation but that essentially they could offer me anything (including adding things to my order) BUT they couldn’t cancel it as there is a line on the website that states they only deliver within the M25 for same day delivery. This is despite their buttons and banners on their website offering UKwide delivery from 3 hours (with no asterix indicating that there are potential exclusions) and their website continuing to offer same day delivery dates and times, regardless of the postcode put in.

   Did I make a mistake? Yes. I was in a rush and didn’t see the one line hidden within the description of the service that stated M25 only for same day deliveries.

   Could the company have just refunded my money and retained me as a potential return customer? Yes! Did they instead choose to go down the route of many scammers, and double down on the situation? Yes!

   After many back and forth emails in which I continued to request the cancellation of my flowers as I don’t need them delivered tomorrow, just today. I received a phone call whilst in a place with bad signal. I asked them to refer to the emails sent as not clear what they were calling about and to only contact me via email.

   When in signal range roughly an hour later, I receive an email stating that my order has been placed on hold (sent at the same time I had the bad signal phone call). The email stated that I should get back in touch with them and they would offer me all the additional things that I said I didn’t want, when I placed a new order.

   11 minutes after sending that email (when I was still unable to receive or respond to emails) they sent another email stating that as I hadn’t responded THEY HAD CONFIRMED THE ORDER I HAD REQUESTED THEY CANCELLED!

   So technically up to that point they could have just cancelled my order and we could have all got on with our lives. Unfortunately, I am now in the position where I need to follow up, giving a bad review instead of a good one and to top it all off, we’re getting a product I no longer wanted.

   Bravo MyFlowers, what an absolute nightmare you’ve been to deal with.

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2. Christopher Vitalis 20 May 2025, 17:53

   Rating:

   8

   Myflowers

   My issue with Myflowers has been resolved, have given a full refund plus 30% off of my next delivery with a small gift, amazing team will help in anyway they can, Paul on the phone could not apologise enough, thanks all the team at Myflowers 😁

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3. Christopher Vitalis 20 May 2025, 12:12

   Rating:

   2

   Flowers died 24hrs

   I ordered flowers for girlfriends birthday, which should of arrived between 5pm to 9pm, they didn’t arrive, next day got message saying they would be there between 10am to 12pm still didn’t turn up, then another text saying that they would be there between 5pm to 7pm, they finally arrived a day late at 6.45pm, we thought fine the bouquet looked great roses where still in bud, my girlfriend put them in a vase, but found no food to put in the water she cut them 45 degrees arranged them and put the on the table with the birthday cards out of direct sunlight. Fast forward to next day the roses were limp and dying, I got in touch with my flowers and told them what had gone on, they wanted pictures which we sent, then wanted more pictures from all angles, two days of deliberating they offered to send more flowers, I said would rather a refund of my £44 to which they said they can only give me store credit, after I already said that I would not use them again, still refused my refund, not happy one bit, if I spent £44 anywhere else and wasn’t happy with service I’m sure I would have been refunded, I mean not even 24hrs and flowers were dead, I feel like they have stolen my money, and don’t really care about customer service, I will never ever buy flowers over the Internet again😤 order number:122306/723072

   Date of experience: 14 May 2025

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4. Simone Navon 17 May 2025, 18:18

   Rating:

   2

   Worst flowers I've every received.

   It was American Mother’s Day last Sunday and I was excited to learn from my son in California that I should expect to receive something. Well, nothing arrived until Tuesday and what a sorry state the bouquet was in. The flowers were clearly far from fresh and there was an imbalance of foliage to flowers – a LOT of foliage and not enough flowers. I felt upset that my son had spent money on something so second rate that didn’t even arrive on time. I contacted the company who were, to be fair, very responsive to my messages and I felt hopeful that there would be an appropriate resolution. They kept going on about the Quality Control Department making a decision and after sending many photos as they requested, I’ve been offered a £5 refund and a £13 discount on my next order. What a joke! I’ve told them I’ll be contacting Trading Standards to complain. So sad that My Flowers managed to turn something that should have brought pleasure into something distasteful.

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5. Phil Magson 17 May 2025, 15:43

   Rating:

   2

   Not good. Avoid if not in London

   Flowers orders to be delivered Sunday morning. Did not arrive until late Monday afternoon. Location Bath flowers delivered by Royal Mail with a London return address. They were dried out and were dead within a day.

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6. Jackie Williams 14 May 2025, 16:55

   Rating:

   2

   Outright deception and fraud

   Do your research and do not use this company. Nearly every review I have read is a replica of my experience. My sons each used this company to send me bouquets of flowers for American Mother’s Day on 11th May 2025. They checked the box and paid for delivery on that day. They did not receive receipts or confirmation emails and the flowers did not arrive. I called the company and emailed them only to be fobbed off with numerous excuses and weak apologies and to say the flowers would be delivered the next day. They weren’t. They arrived 2 days late, and died and wilted within 24 hours. The chocolates one son ordered and paid for were not what he’d chosen – just a simple bar of chocolate rather than the selection he chose. I have emailed the company probably 10 times by now, called them on the phone, but they refuse to refund. They have taken money under false pretences and false advertising and have scammed our family out of over £100 in total. I have just reported the company to Action Fraud and suggest you do the same.

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7. Mark H 14 May 2025, 06:24

   Rating:

   2

   Worst service I’ve ever had

   Ordered for next day outside of London, failed to deliver, refused to give refund. Gave me a host of excuses, but simply refused to do the right thing and refund the money they took for a service they did not provide. Do your research; they curate sites like TrustPilot to make it look like they have good service, but go on FB or other sites and these guys are 1 star. Avoid at all costs, companies like this always fail, as no matter how good you think you are at hiding poor service, customers will find you out.

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8. Kate 13 May 2025, 13:11

   Rating:

   2

   Beware - Do not use

   I placed an order with My Flowers on Sunday, 4 May, for what was advertised as same-day delivery. It was not clearly stated that orders outside London would default to next-day delivery—an important detail that was easy to miss and poorly communicated. That oversight might be partially on me, but what followed was entirely on them.

   After receiving confirmation that the flowers would be delivered on Monday, 5 May, they failed to arrive. I did, however, receive a misleading “confirmation of delivery” text message, which was simply untrue. The flowers eventually arrived on Tuesday, 6 May, and only because the recipient notified me—not the company. Upon delivery, the flowers were in unacceptable condition: wilted, browning, and already dying. I was sent photographic evidence to confirm this.

   When I contacted the company via WhatsApp, I was met with evasiveness. I repeatedly asked for the actual delivery date, but they dodged the question and continued providing only vague timestamps—what I believe was a deliberate attempt to obscure the truth. I was then told to email their complaints department, which I did promptly.

   My email detailed several issues: the poor condition of the flowers, the deceptive delivery notification, the shoddy customer service, and the low-quality greeting card for which I was charged £3.50. The so-called “greeting card” consisted of a message that was printed, cut out, and taped onto a blank card—an amateurish and embarrassing presentation for what was meant to be a thoughtful gesture.

   This was a £70 order. Far from inexpensive, and yet the quality and service fell below even the most basic expectations. Since then, I’ve been engaged in an exhausting and unproductive back-and-forth with their customer service team, who have offered nothing more than a replacement bouquet (now irrelevant) or store credit—neither of which is an acceptable resolution under the Consumer Rights Act.

   In summary, this company has proven itself to be dishonest, disorganised, and entirely unprofessional. The combination of poor product quality, misleading communication, and dismissive customer service makes My Flowers a business to avoid at all costs.

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9. J Williams 13 May 2025, 07:37

   Rating:

   2

   Total Scam. Avoid

   Still waiting for two orders of flowers three days late. The company lies to you and blocks your email address when you try to contact them to complain. They will not give refunds and make false promises. Avoid this company or you will totally regret it.

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10. Laura bryan 11 May 2025, 16:13

    Rating:

    2

    Awful & Very disappointing

    Flowers looked lovely, great price. Once I had gone through checkout, I noticed there was nowhere to type a little note. I contacted support by WhatsApp and was informed u never purchased a £3.50 card, so I can’t leave a small message! And as the company don’t disclose senders’ details, the recipient won’t know whom they are from. Support offered to send recipient an email after drlivery, however i dont know the email address or even if she has one she’s in her 70s and unwell and if I ask her if she has one it defeats the object of sending flowers. Ridiculous My flowers came up as a sponsored site & thought I’d give them a go. Never again.
    After speaking to the company directly they offered to upgrade my flowers, free chocolate and add my name to the flower box I was happy. The flowers were delivered today. They are awful 7 stems if flowers, 2 half dead no chocolates absolute awful. I have messaged support again & no response as of yet. Fuming

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11. Laura 11 May 2025, 15:52

    Rating:

    2

    Very Upset - Awful

    Flowers looked lovely, great price. Once I had gone through checkout, I noticed there was nowhere to type a little note. I contacted support by WhatsApp and was informed u never purchased a £3.50 card, so I can’t leave a small message! And as the company don’t disclose senders’ details, the recipient won’t know whom they are from. Support offered to send recipient an email after drlivery, however i dont know the email address or even if she has one she’s in her 70s and unwell and if I ask her if she has one it defeats the object of sending flowers. Ridiculous My flowers came up as a sponsored site & thought I’d give them a go. Never again.
    After speaking to the company directly they offered to upgrade my flowers, free chocolate and add my name to the flower box I was happy. The flowers were delivered today. They are awful 7 stems if flowers, 2 half dead no chocolates absolute awful. I have messaged support again & no response as of yet. Fuming

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12. Matt 9 May 2025, 17:53

    Rating:

    2

    Scam

    Scam! No delivery in time. No refund. Good place to lose money and spoil holidays. Avoid!

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13. Moon 🌙 8 May 2025, 17:29

    Rating:

    10

    Amazing Service

    CS team was very proactive and delivered the flowers next day.

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14. Sophie Rawana 2 May 2025, 21:46

    Rating:

    2

    Avoid, avoid, avoid.

    I read some reviews stating that flowers were sometimes delivered late. Therefore I called the company stating the importance of them arriving on the correct day because they were being delivered to my daughter who was staying in a hotel for the day/ night. I was assured that as I had ordered them 5 days early, they would definitely arrive on the Monday (28th April). However they didn’t despatch the flowers until the Sunday by Rotal Mail, so not surprisingly, they didn’t arrive until after my daughter had checked out of the hotel on the Tuesday.
    I called the hotel and suggested they put the flowers in a communal area for all to enjoy. The hotel sent me a photo if them. They were absolutely, shockingly awful!! There were 2 tiny roses, 3 carnations and a small amount of foliage with a small white flower on. I have never been so embarrassed!! I wish I could upload a photo.

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15. Lucian Topala 2 May 2025, 09:42

    Rating:

    2

    Scammers

    Avoid this scammer send totally different for what you pay!

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