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MyFlowers
3/5
AVERAGE RATING: 6/10
(573 Reviews)
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    Number of reviews: 573

  1. Rating:

    2
    Absolutely Disgraceful Service – Avoid at All Costs!
    I ordered flowers from MyFlowers for our 16th anniversary and paid an extra £15 for same-day delivery, clearly selecting a 12–3 PM time slot to match my wife’s working hours. Despite this, I received an email after payment saying the delivery would be the next day between 9 AM and 9 PM. That completely defeated the purpose of the gift.

    I immediately called to cancel and request a refund, but was told it wasn’t possible. They claimed same-day delivery is only available in London—yet their website accepted my non-London address, let me pay the extra fee, and even let me choose a specific time slot. This is misleading at best and feels like a scam.

    To make matters worse, the flowers were delivered two days late, long after I had to buy a replacement bouquet elsewhere. Their “compensation”? A £15 store credit, a flower upgrade, and some chocolates—none of which make up for the missed occasion and wasted money.

    This company took my money under false pretenses and refused to make it right. Their website is deceptive, their customer service is dismissive, and their delivery is unreliable. I will never use MyFlowers again and strongly urge others to stay away.

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  2. Rating:

    2
    Do not buy
    Bought the Feelings Boquet on the app, roughly £35, but 100% did not deserve that much.
    My boquet was disappointingly empty and tiny for that price, and I was embarassed to go up to my aunt with that boquet.
    When I reacher out to customer service, although they did respond in a timely manner, it was of no help at all. I was told AFTER I had reached out that they had to substitute some of the flowers, but genuinely the boquet still was very empty and sad compared to how they promised it would look.
    This just left me wondering, just how small would it have been if I had ordered a ‘small’ size?
    Although they promise to either full refund or sell a free proper boquet if the person I give the arrangement is not pleased with it, all I was offered was a 15% discount and a free complementary gift. That won’t help at all considering I will never order from them again after this experience.
    Dreadful, I would have been better off with Asda flowers for half the price that would have looked fuller and nicer.
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  3. Rating:

    2
    Disappointing quality
    I was extremely disappointed in the quality of flowers delivered, to a recently bereaved friend. From the photo sent my her son, there were far fewer flowers there than I expected having paid £51.38 and the flowers looked half dead and dried out, and nothing like the advertised image. When I complained by Whatsapp,Myflowers requested more photos, which is highly insensitive as the recipient as well as bereavment has many other family problems to deal with at the moment. This company has very fancy advertising, with lots of promises ie 100% fresh, and the quality of flowers does not live up to expectations.I feel totally embarassed my this experience
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    1. The initial delivery went wrong, but the support team sorted it out, and replaced the first bunch with a superior one, and refunded half of the cost
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  4. Rating:

    10
    Beautiful flowers
    I ordered flowers for a friends birthday and they arrived in the time slot stated and were stunning. Loved that the company followed up with messages to me to check I was happy. Really good service and would definitely use again!
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  5. Rating:

    2
    Scam Website
    Do not get scammed

    I recently ordered flowers and a balloon for a friend’s birthday. I chose the delivery time and paid for my purchase. I was tracking the flowers on the day and as it approached 6pm and the package had not been delivered, I call them, they said it would not be delivered until the next day. Obviously I wanted them to arrive on the actual birthday. When the flowers did arrive, they came with a plastic vase, MyFlowers, had switch the balloon for a plastic vase and never asked me if that was ok. I asked for a refund, however they said it was against their policy to refund. Avoid please, it whole thing was just a torture.

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  6. Rating:

    2
    Horrible
    Trustpilot reviews

    Looks like you’re in Italy. Go to the Italian Trustpilot site

    Thanks for your review!
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    MyFlowers

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    Letizia Vezzani
    0 reviews
    IT
    Rated 1 out of 5 stars
    Couldn’t imagine a worse service.
    Couldn’t imagine a worse service.
    I ordered flowers for my mother in law’s birthday.

    The order wasn’t sent on the day, so I called to re arrange the delivery.
    They delivered old flowers that died 2 days later.
    They also didn’t attach a complementary gift as promised.
    So imagine sending your loved one old flowers on the wrong day.

    I contacted customer support asking for a full refund.
    They refused saying I didn’t “provide enough photo evidence”.

    The company is a scam, customer service is appalling.
    Please don’t waste your money on them.

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  7. Rating:

    2
    Awful experience,
    I tried to order flowers for delivery today. Charged for the extra £15 delivery fee, on completion of the order discovered that due for delivery the next day. Immediately contacted the company via WhatsApp to check. Discovered that the same day for delivery is only within the M25, asked to cancel the order and was told that they weren’t able to BUT they could add things to my order?!

    Spent 40 minutes on WhatsApp before being told that they weren’t allowed to cancel orders via WhatsApp and my case had been referred to the complaints team.

    I was told that their goal was to resolve my situation but that essentially they could offer me anything (including adding things to my order) BUT they couldn’t cancel it as there is a line on the website that states they only deliver within the M25 for same day delivery. This is despite their buttons and banners on their website offering UKwide delivery from 3 hours (with no asterix indicating that there are potential exclusions) and their website continuing to offer same day delivery dates and times, regardless of the postcode put in.

    Did I make a mistake? Yes. I was in a rush and didn’t see the one line hidden within the description of the service that stated M25 only for same day deliveries.

    Could the company have just refunded my money and retained me as a potential return customer? Yes! Did they instead choose to go down the route of many scammers, and double down on the situation? Yes!

    After many back and forth emails in which I continued to request the cancellation of my flowers as I don’t need them delivered tomorrow, just today. I received a phone call whilst in a place with bad signal. I asked them to refer to the emails sent as not clear what they were calling about and to only contact me via email.

    When in signal range roughly an hour later, I receive an email stating that my order has been placed on hold (sent at the same time I had the bad signal phone call). The email stated that I should get back in touch with them and they would offer me all the additional things that I said I didn’t want, when I placed a new order.

    11 minutes after sending that email (when I was still unable to receive or respond to emails) they sent another email stating that as I hadn’t responded THEY HAD CONFIRMED THE ORDER I HAD REQUESTED THEY CANCELLED!

    So technically up to that point they could have just cancelled my order and we could have all got on with our lives. Unfortunately, I am now in the position where I need to follow up, giving a bad review instead of a good one and to top it all off, we’re getting a product I no longer wanted.

    Bravo MyFlowers, what an absolute nightmare you’ve been to deal with.

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  8. Rating:

    8
    Myflowers
    My issue with Myflowers has been resolved, have given a full refund plus 30% off of my next delivery with a small gift, amazing team will help in anyway they can, Paul on the phone could not apologise enough, thanks all the team at Myflowers 😁
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  9. Rating:

    2
    Flowers died 24hrs
    I ordered flowers for girlfriends birthday, which should of arrived between 5pm to 9pm, they didn’t arrive, next day got message saying they would be there between 10am to 12pm still didn’t turn up, then another text saying that they would be there between 5pm to 7pm, they finally arrived a day late at 6.45pm, we thought fine the bouquet looked great roses where still in bud, my girlfriend put them in a vase, but found no food to put in the water she cut them 45 degrees arranged them and put the on the table with the birthday cards out of direct sunlight. Fast forward to next day the roses were limp and dying, I got in touch with my flowers and told them what had gone on, they wanted pictures which we sent, then wanted more pictures from all angles, two days of deliberating they offered to send more flowers, I said would rather a refund of my £44 to which they said they can only give me store credit, after I already said that I would not use them again, still refused my refund, not happy one bit, if I spent £44 anywhere else and wasn’t happy with service I’m sure I would have been refunded, I mean not even 24hrs and flowers were dead, I feel like they have stolen my money, and don’t really care about customer service, I will never ever buy flowers over the Internet again😤 order number:122306/723072

    Date of experience: 14 May 2025

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  10. Rating:

    2
    Worst flowers I've every received.
    It was American Mother’s Day last Sunday and I was excited to learn from my son in California that I should expect to receive something. Well, nothing arrived until Tuesday and what a sorry state the bouquet was in. The flowers were clearly far from fresh and there was an imbalance of foliage to flowers – a LOT of foliage and not enough flowers. I felt upset that my son had spent money on something so second rate that didn’t even arrive on time. I contacted the company who were, to be fair, very responsive to my messages and I felt hopeful that there would be an appropriate resolution. They kept going on about the Quality Control Department making a decision and after sending many photos as they requested, I’ve been offered a £5 refund and a £13 discount on my next order. What a joke! I’ve told them I’ll be contacting Trading Standards to complain. So sad that My Flowers managed to turn something that should have brought pleasure into something distasteful.
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  11. Rating:

    2
    Not good. Avoid if not in London
    Flowers orders to be delivered Sunday morning. Did not arrive until late Monday afternoon. Location Bath flowers delivered by Royal Mail with a London return address. They were dried out and were dead within a day.
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  12. Rating:

    2
    Outright deception and fraud
    Do your research and do not use this company. Nearly every review I have read is a replica of my experience. My sons each used this company to send me bouquets of flowers for American Mother’s Day on 11th May 2025. They checked the box and paid for delivery on that day. They did not receive receipts or confirmation emails and the flowers did not arrive. I called the company and emailed them only to be fobbed off with numerous excuses and weak apologies and to say the flowers would be delivered the next day. They weren’t. They arrived 2 days late, and died and wilted within 24 hours. The chocolates one son ordered and paid for were not what he’d chosen – just a simple bar of chocolate rather than the selection he chose. I have emailed the company probably 10 times by now, called them on the phone, but they refuse to refund. They have taken money under false pretences and false advertising and have scammed our family out of over £100 in total. I have just reported the company to Action Fraud and suggest you do the same.
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  13. Rating:

    2
    Worst service I’ve ever had
    Ordered for next day outside of London, failed to deliver, refused to give refund. Gave me a host of excuses, but simply refused to do the right thing and refund the money they took for a service they did not provide. Do your research; they curate sites like TrustPilot to make it look like they have good service, but go on FB or other sites and these guys are 1 star. Avoid at all costs, companies like this always fail, as no matter how good you think you are at hiding poor service, customers will find you out.
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  14. Rating:

    2
    Beware - Do not use
    I placed an order with My Flowers on Sunday, 4 May, for what was advertised as same-day delivery. It was not clearly stated that orders outside London would default to next-day delivery—an important detail that was easy to miss and poorly communicated. That oversight might be partially on me, but what followed was entirely on them.

    After receiving confirmation that the flowers would be delivered on Monday, 5 May, they failed to arrive. I did, however, receive a misleading “confirmation of delivery” text message, which was simply untrue. The flowers eventually arrived on Tuesday, 6 May, and only because the recipient notified me—not the company. Upon delivery, the flowers were in unacceptable condition: wilted, browning, and already dying. I was sent photographic evidence to confirm this.

    When I contacted the company via WhatsApp, I was met with evasiveness. I repeatedly asked for the actual delivery date, but they dodged the question and continued providing only vague timestamps—what I believe was a deliberate attempt to obscure the truth. I was then told to email their complaints department, which I did promptly.

    My email detailed several issues: the poor condition of the flowers, the deceptive delivery notification, the shoddy customer service, and the low-quality greeting card for which I was charged £3.50. The so-called “greeting card” consisted of a message that was printed, cut out, and taped onto a blank card—an amateurish and embarrassing presentation for what was meant to be a thoughtful gesture.

    This was a £70 order. Far from inexpensive, and yet the quality and service fell below even the most basic expectations. Since then, I’ve been engaged in an exhausting and unproductive back-and-forth with their customer service team, who have offered nothing more than a replacement bouquet (now irrelevant) or store credit—neither of which is an acceptable resolution under the Consumer Rights Act.

    In summary, this company has proven itself to be dishonest, disorganised, and entirely unprofessional. The combination of poor product quality, misleading communication, and dismissive customer service makes My Flowers a business to avoid at all costs.

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  15. Rating:

    2
    Total Scam. Avoid
    Still waiting for two orders of flowers three days late. The company lies to you and blocks your email address when you try to contact them to complain. They will not give refunds and make false promises. Avoid this company or you will totally regret it.
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MyFlowers

MyFlowers is a UK online florist renowned for its range of fresh, exquisite bouquets and exceptional customer service. Specialising in a wide range of flowers including roses, sunflowers, lilies and hydrangeas, there is something to suit every occasion, taste and budget. Customers can choose from budget bouquets to premium bouquets that cost more, making MyFlowers a versatile choice for a diverse clientele. Part of what makes MyFlowers unique is their commitment to quality and customer satisfaction. They guarantee the freshness of their flowers for at least five days and promise to replace any bouquet that doesn’t meet this standard. This commitment also extends to their delivery service. Not only do they offer free delivery throughout the UK, but they also offer an expedited delivery option that ensures your bouquet arrives at its destination within just three hours.

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