MyFlowers is a UK online florist renowned for its range of fresh, exquisite bouquets and exceptional customer service. Specialising in a wide range of flowers including roses, sunflowers, lilies and hydrangeas, there is something to suit every occasion, taste and budget. Customers can choose from budget bouquets to premium bouquets that cost more, making MyFlowers a versatile choice for a diverse clientele. Part of what makes MyFlowers unique is their commitment to quality and customer satisfaction. They guarantee the freshness of their flowers for at least five days and promise to replace any bouquet that doesn’t meet this standard. This commitment also extends to their delivery service. Not only do they offer free delivery throughout the UK, but they also offer an expedited delivery option that ensures your bouquet arrives at its destination within just three hours.
All reviews
Cris
Jo
Did not deliver, don’t answer the phone and don’t reply to emails or messages. They took my money and didn’t deliver the order. AVOID AVOID AVOID !!!
Jo
FLOWERS DID NOT ARRIVE. THEY PROMISE TO REFUND DELIVERY. LIARS AND CRIMINALS
Ana
We wrote them on Feb 17th enquiring about the failed delivery and also asking for a refund as it did no longer matter whether the flowers would be delivered or not.
Their response was extremely unacceptable… They answered smth like “let’s not make a fuss here and here is your 25% discount”, which we refused and reiterated that the point was for the flowers to be received on the 14th Feb.
They didn’t care, just delivered flowers on the Feb 18th and went silent completely ignoring us
Chris Wilkie
Ordered my fiancée some flowers for Valentine’s Day did not receive them till 5 days later only because I rang they turned up straight away. Then I rang back and all I got offered was 20% for the inconvenience for causing with the other half and then was rude to and had the phone hung up on me before got resolved the matter poor customer service overall don’t live up to expectations that are offered and dates.
Date of experience: 18 February 2025
jamille
I ordered flowers from MyFlowers for my fiancée on Valentine’s Day, expecting a beautiful bouquet to arrive on time for a special occasion. Instead, they arrived on the wrong date, completely ruining the surprise. To make matters worse, the flowers were in extremely poor condition—wilted and barely lasted two days.
When I reached out to MyFlowers to complain, they initially tried to fob me off with a discount code for a future order (as if I’d ever order from them again). After pushing back, they agreed to send a replacement bouquet. However, the new flowers never arrived, and now they are ignoring all my emails.
This company is completely unreliable, their customer service is dreadful, and their flowers are low quality. Save yourself the frustration and order from a reputable florist instead. Avoid at all costs!
Anastasia
The customer service is perfect.!!
Timurs Dmitrijevs
I have all the photos and screenshots to prove my words!
Kim
Mehdiya Rehman
These roses do not exist, these roses never got delivered, in fact, this company doesn’t even exist.
If you’re one of the lucky ones that got to read this review as opposed to us time pressured idiots who didn’t do the due diligence, congratulations.
My future wife now thinks I don’t love her, just because some idiot scammer decided to milk the capitalistic driven poor souls like us, exploiting us. If this doesn’t represent the pitfall and disgust of humanity- nothing else does. To exploit love, something supposed to be beautiful and uniting, for personal gains by scamming people – is disgusting.
Is it in the same level as exploiting slaves for the harvesting of blood diamonds? Maybe not quite, but it’s on the same level.
1. AVOID
2. AVOID
3. AVOID
they have created a fake platform with AI generated marketing videos on tiktok, a randomly generated address in London, and it’s linked it’s “UK Based” phone number to an automated operator in Philippines
Bernasconi
Alyssa
DAN GHALE
Anna
Adebayo Sorungbe
Ebenezer Abiloro
Ld
If I could rate this company below zero, I absolutely would. This so called flower delivery service is nothing short of a scam. I placed an order for Valentine’s Day flowers with a confirmed delivery window of 12:00 PM to 3:00 PM. Not only did they fail to deliver, but they also completely ignored every single message I sent via WhatsApp blue ticks showing they read them, but no response. Their phone line? Constantly busy, most likely off the hook to avoid complaints.
To make matters worse, they happily took £300 from me and have made no effort to communicate, let alone issue a refund. It’s clear they have no intention of making things right.
If they dare to challenge this review, I’ll gladly post every single piece of evidence I have messages, receipts, and call logs. I’ll be back in London soon, and I assure you, I will pursue every possible action to recover my money, including taking them to court if necessary.
My advice to anyone reading this: Stay far away from this company. Their glowing reviews are likely fake. Save yourself the stress and shop elsewhere.
Absolute scam. Consider yourselves warned.
***Update***
Update:
As expected, the company replied with their generic, copy-paste excuse through the chat feature on their app. It’s the same scripted response they give everyone blaming high demand instead of taking accountability. The comments below my review confirm I’m not alone: countless customers have shared similar experiences of missed deliveries, zero communication, and receiving dead, old, or completely different flowers from what was advertised. It’s clear this company operates on false promises, taking people’s money with no intention of delivering on time or at all.
To ensure they don’t continue scamming others, I’ve already taken the following steps:
1. Filed a chargeback with my bank for fraudulent activity.
2. Reported them to Trading Standards for deceptive business practices.
3. Submitted a formal complaint to the Advertising Standards Authority (ASA) for false advertising.
4. Prepared documentation for a Small Claims Court case if they fail to refund me promptly.
This is no longer just about my order it’s about holding them accountable for scamming the public. I will continue to update everyone on the progress of my case. I am going to make sure they don’t get away with this. Stay alert, stay warned.