MyFlowers is a UK online florist renowned for its range of fresh, exquisite bouquets and exceptional customer service. Specialising in a wide range of flowers including roses, sunflowers, lilies and hydrangeas, there is something to suit every occasion, taste and budget. Customers can choose from budget bouquets to premium bouquets that cost more, making MyFlowers a versatile choice for a diverse clientele. Part of what makes MyFlowers unique is their commitment to quality and customer satisfaction. They guarantee the freshness of their flowers for at least five days and promise to replace any bouquet that doesn’t meet this standard. This commitment also extends to their delivery service. Not only do they offer free delivery throughout the UK, but they also offer an expedited delivery option that ensures your bouquet arrives at its destination within just three hours.
All reviews
James
When I contacted customer service, I was met with denial and absolute refusal to issue a refund. Their website claims, “She’ll LOVE it, or it’s FREE!”—but clearly, this is just an empty promise. Not only did they fail to deliver what I paid for, but their dismissive and contemptuous attitude added insult to injury.
This experience left me feeling scammed, upset, and deeply disappointed. A refund could have been an easy way to rectify the situation, but instead, this company chose to pocket my money without delivering what was promised.
Save yourself the frustration and embarrassment—support a local florist instead. I wish I had. This is a nasty company with zero respect for its customers
Matt
Yana Rajoub
Richard
Angela Lavender
James Ryder
Zara
1st they were not delivered on the date they said they would be, he had to chase them to find out where they were.
2nd when they did arrive late and sent it threw Royal Mail because they had royaly frigged it up and had forgotten the order.
3rd the followers were a small bouquet and not a large bouquet that was ordered.
4th we contacted my flowers to inform them off the mistake. They then told us that they had run out of certain flowers and were replaced with equal value. If equal value if a third of the flowers ordered and almost dead then god knows what the actual large bouquet what have looked like. Would have been very disappoint as more than £50 was spent.
5th we explained that this can’t be right and on the websites it states if your not happy that you will get your money back. Which they did not.
6th they then said that they could only offer 30% off the next purchase. Which they knew we would not be going back.
7th my partner then said if you do not give me my money back or send the correct followers he will leave a bad review. So he did…
8th they have now contacted him to ask him to take the review down.
This company is a shambles. Do not deliver and have stolen at least £30 of my partners money. They have turned a lovely gesture of flowers into a terrible experience. I DO NOT RECOMMEND THIS FRAUDULENT COMPANY.
Terrible customer service and product
Irene
2 days later the flowers arrived but they were completely different to the ones that I had ordered. After complaining, they said that this was their policy. Selecting a bouquet seems to be pointless when they just send whatever they have to hand. Ordinarily if something is out of stock, you are made aware of this rather than letting you buy it and then sending a different product.
In summary: Neither what we wanted nor when we wanted, with no prior warning. Their response was largely a shrug.
Holly Hardacre
Jay
Very helpful and professional
Would recommend and will definately use again
Phil Coombes
Customer service team was unhelpful and didn’t match what I expected to be a fair and equitable outcome
Sasa
2 days after , they told me they will upscale package and send package with extra roses .
Order was for 100 roses , the only sent 50 roses …they stole 50 roses and did not give any extra roses
They did not send candle that I also bought with delivery, balon was empty ..
THIS company is a scam , if you read reviews they do this stuff all the time . People stay away from this company !!
Matt Littlewood
Ahmed
hayden vh