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Ortorex
1.5/5
AVERAGE RATING: 2.9/10
(18 Reviews)
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    Number of reviews: 18

  1. Rating:

    2
    I think they're a scam company
    I purchased an O2 monitor from them on the 12th, over 2 weeks ago. It still hasn’t arrived. Their customer service is awful, they don’t answer your questions, just send you standard paragraphs that don’t answer what you asked.
    They aren’t based in the UK, so I think the name is misleading. I have no issue buying from overseas but I do take issue when a company pretends to be in the UK and won’t give you an answer about when you can expect your order.
    They sent me a tracking number which initially didn’t work, and now says the order still isn’t in the UK, in fact it was only received by the carrier on the 23rd. By that point, they’d had my money for almost 2 weeks.
    I will be returning the item. It will cost me postage, it has to be sent recorded and I don’t even know which country it’ll have to be sent to, so this is going to cost me more money.
    Don’t buy from this company, you will regret it. If you’re not sure, have a look at their reviews on TrustPilot and decide from there. Most of the TrustPilot reviews say “I wish I had read this before I ordered”. I couldn’t agree more. Lesson learned
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  2. Rating:

    2
    No refund
    The company gave me an invalid tracking link (it was a link to a different country, not mine) and said it wasn’t their responsability. After more than 2 months since I ordered the product, they keep insisting that the product will arrive “soon”. So far, they didn’t solve the tracking problem, they didn’t pay me back the money I spent (although the website says they will refund if the product doesn’t arrive in 60 days) They just keep repeating that they will manage soon and give very poor excuses all the time. They keep me waiting forever without any resolution. Once l’m waiting for most 3 months and still no resolution, they should have already paid me back. This company has a lot of bad reviews in different countrys and has a very bad rate in Scam Adviser.
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  3. Rating:

    10
    Good product at a fair price.
    I really like the orthopaedic knee pillow, I can now sleep on my side again without back pain, as I am used to.
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Ortorex

Ortorex is a global company specialising in a range of products designed to improve individual health, wellbeing and comfort. The company’s products include orthopaedic footwear, diagnostic health monitors, braces, splints, supports, sleep aids, skin care products and air quality improvement tools. Ortorex products also include ergonomic office equipment and a range of eyewear. One of Ortorex’s key differentiators, according to its own website, is its focus on orthopaedic solutions, with a best-seller list that includes products such as contouring orthopaedic memory foam pillows, adjustable elastic ankle braces and orthopaedic knee cushions. All products are designed to relieve physical discomfort and improve overall quality of life.

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Here you can read authentic reviews from others about their experience with Ortorex. The rating of 2.9/10 is based on 18 verified reviews with an average of 1.45 out of 5 stars.

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