Quzo is a UK online retailer offering a wide range of technology products and services. Founded in 2015, the company aims to provide customers with an easy-to-use and reliable shopping experience. Quzo’s online store, Quzo.net, offers a wide range of products including laptops, desktops, monitors, printers and accessories from leading brands such as HP, Lenovo, Dell and ASUS. The online store also offers a range of services including installation, set-up and repair. The company’s customer service team is available to answer any questions and provide technical support before and after purchase. Quzo is committed to providing its customers with high quality products and services at competitive prices. The company works closely with its suppliers to ensure that it offers its customers the latest technology and best value.
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Refused to honour warranty
I purchased a mouse from Quzo. After just over a year it developed a fault. It had a 3-year warranty and Quzo directed me to the manufacturer. The manufacturer was helpful and tried to fix the fault but eventually said that Quzo were required to replace the faulty mouse under the warranty. I asked Quzo to do this but they refused – they offered a discount voucher towards the purchase of a replacement instead. Their excuse was that the mouse was now more expensive. However, the manufacturer would have been reimbursing them so they would not have been out of pocket. The manufacturer also contacted Quzo and asked them to replace the mouse – they still refused. This was in breach of the sale of goods act and disgraceful customer service. I shall never purchase anything from them again and I would advise you to look elsewhere too.
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