MyFlowers is a UK online florist renowned for its range of fresh, exquisite bouquets and exceptional customer service. Specialising in a wide range of flowers including roses, sunflowers, lilies and hydrangeas, there is something to suit every occasion, taste and budget. Customers can choose from budget bouquets to premium bouquets that cost more, making MyFlowers a versatile choice for a diverse clientele. Part of what makes MyFlowers unique is their commitment to quality and customer satisfaction. They guarantee the freshness of their flowers for at least five days and promise to replace any bouquet that doesn’t meet this standard. This commitment also extends to their delivery service. Not only do they offer free delivery throughout the UK, but they also offer an expedited delivery option that ensures your bouquet arrives at its destination within just three hours.
All reviews
Sacha
Anthi Kalavana
Lisa Griffiths
Thank you
Will definitely be placing many more orders!!
Mihorianu
Arvin
However, Diana refused to process the refund. Instead, she said she would send me an email with some alternative offers, including a discount, complimentary chocolates, or next-day delivery, and if I did not accept one of them, the delivery would proceed “normally” without any clarification of what that actually meant.
This interaction was both unnecessary and disappointing. I believe I was well within my rights, as per the terms and conditions on your website, to request a refund within 30 minutes of placing the order, especially since the failure to deliver was on your side. The call felt more like an attempt to push upsells than a genuine effort to resolve the issue.
I found this entire experience frustrating and unprofessional, especially given the simplicity of my request. As a result, I am deeply dissatisfied with the service I received and the way my concerns were handled. I will not be purchasing from your company again, nor will I recommend your services to others.
Alex Jenkins
Lionel Baron
Jason Budd
Amy
The flowers arrived in the day time and were absolutely beautiful.
Highly recommend this company and will be using it again.
Thank you so much
Hiba
That is genuinely the dumbest thing ever. If i wanted it the next day i would’ve ordered it for then but i needed it way earlier than that. To be transparent if you need the flowers ordered the same day, just avoid it, its a scam. I work in compliance and can tell you for free, they’re jumping through a loop hole of giving you what you ordered but a whole day later so chances of a successful chargeback are slim to none. I will still be raising a chargeback on grounds of goods/services not described. You are very dishonest.
Marija
They arranged for a replacement bouquet to be delivered and also refunded 30% of the delivery fee. I was extremely surprised—in the best possible way—by their dedication to making things right. Their thoughtful response turned a disappointing experience into a very positive one. I truly appreciate the excellent service.
Damian
Victoria
Ira
Yuliia
Part of my order was missing, and although I paid extra for next-day delivery, the package arrived a day late. Regular shipping is free, yet I was charged for a service that wasn’t fulfilled. Would not recommend.