All reviews

Number of reviews: 745

1. Elaine Hunter 23 April 2025, 07:40

   Rating:

   2

   Thistle Hotel at T5

   Awful hotel. Shabby furniture, lumpy bed, paper thin walls and the rudest staff I’ve ever encountered. Never again.

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2. Julie Ross 22 April 2025, 21:10

   Rating:

   10

   Relaxing experience and good choice

   Used this lounge a few times now and always enjoy the calm and relaxed atmosphere. Good choice of food and drinks, staff are friendly and quick to clear used plates and glasses. Not used the workstations but look good if you need to do some work, plenty of plugs for charging devices. Will definitely use again.

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3. Jo 22 April 2025, 11:30

   Rating:

   8

   Process good. Driver friendly. Receptionist rude

   I was completely put off as soon as I arrived at the APH car park Manchester when faced with a rude, unhelpful woman on reception. However, the driver and efficiency of transfer to and from airport swayed my review to a more positive one. The car park process deserves 5 stars but the woman on reception brought score down to 4

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4. Shaw 21 April 2025, 17:35

   Rating:

   10

   Holiday stay over

   Staying at the Marriot courtyard Gatwick was and is the best place to stay if you are flying from Gatwick south. You can walk in , but think about how much luggage you are taking. We had food in the restaurant which was busy. It was not the best. We only had burger and chips. The chips were not edible. We did mention this eventually as there was a lack of staff and it took them a long time to get back to us. they did bring fresh but by then we had nearly finished. Our room was clean and the bed was comfy and if we need to stay over again we would book

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5. Corrine Dexter 21 April 2025, 17:33

   Rating:

   10

   Overnight stay and 2 weeks parking

   Fab hotel right next to the airport only a short distance on the bus transfer didn’t have to wait when the bus picked us up either was one already waiting. Fast service getting our car keys, friendly service so would use again.

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6. Paul Clayworth 21 April 2025, 16:40

   Rating:

   2

   Hilton hotel, expected a lot better.

   Used the Hilton Southampton Utilita Bowl for a package of bed and breakfast, hotel parking and return taxi for a cruise. We have done this before at a different hotel with no problem and excellent service.
   When we arrived we asked where we could park and the unfriendly receptionist pointed outside and said the car park is there. I asked if there was a dedicated place to park for the duration of the cruise and she said no, that’s it. I said that it’s a public car park with a lot of vehicles in and out for the cricket ground and golf course and she said well that’s all there is. It took me around half an hour driving round to find a space to park it was so busy.
   The bar and restaurant was the most expensive I have ever been to apart from Michelin star restaurants and the quality was worse than my local pub food. It was £10.50 for a sandwich comprising of two slices of bread with two small pieces of streaky bacon, a piece of lettuce and one slice of tomato between the two slices. It was also the most expensive pint of beer I have ever had at over £7.00 for a pint.
   The bed was very uncomfortable, the aircon wouldn’t adjust so it was cold all night, the duvet was very thin and only suitable for high summer and the sink drain was broken.
   Most of the staff were either rude or just indifferent to anything asked of them.
   I would recommend that this hotel is avoided,
   I did have it booked for another cruise later in the year but I have cancelled it and rebooked at the Holiday Inn Express just around the corner where I know you get better service.

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7. John Forrester 21 April 2025, 13:53

   Rating:

   10

   Taxi transfer

   I always use Holiday Extras for airport to hotel taxi transfers. Easy to book and always given clear instructions for pickup times and meeting points.

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8. Stephen Vidler 20 April 2025, 18:44

   Rating:

   10

   Car park 3

   As usual our parking went extremely smoothly , we have parked here several times and have already booked for October if it wasn’t good we wouldn’t book it.

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9. Ben Astin 19 April 2025, 09:12

   Rating:

   2

   Will never use again!

   I used holiday extras to book my hotel transfers in Goa. I put in the flight details and holiday extras allocated a collection time for our return journey to Goa airport. They were coming to pick us up approximately 1 hour 30 mins prior to our flight, the airport was approximately 1 hour away. I tried to contact customer services to move the time, the only number available was an American number I couldn’t ring in India. I contacted the Indian provider who said they were fully booked and I needed to contact holiday extras. I submitted an online request which still hasn’t been answered (I’ve been home 4 days). I ended up paying for taxi to get us to the airport and I’m still awaiting any correspondence from Holiday extras. Absolutely terrible service, do not use!

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10. Dawn 19 April 2025, 08:51

    Rating:

    10

    Excellent

    I have used this service a number of times in Bristol, it’s always busy and always efficient, park, take key in self service machines but friendly lady there to help and guide in any way needed and helped freely to all that needed it. Bus arrived got on drop off. Return journey bus already waiting, picked up key plenty of staff, collected car left, simple, straightforward, efficient, thanks all again for a smooth service!!!!

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11. Mk 17 April 2025, 18:54

    Rating:

    6

    Parking and hotel

    I booked both hotel and parking. The hotel itself (Hilton) wasn’t as premium as expected and felt quite outdated considering the price. Two half used toilet rolls in the bathroom and the room was generally outdated. Booked this hotel as we knew we were arriving late and wanted to eat in the restaurant, but restaurant times on the website didn’t match and the restaurants and they closed an hour earlier then advertised. Check in staff were not that helpful and didn’t seem to know what time the restaurants opened or closed either, as they gave us different hours to what was stated online and what the restaurants told us they were open until. Overall a bit disappointing. The hotel itself isn’t well signposted either and it’s actually quite difficult to find.

    The parking team were efficient and friendly, but the offside parking process did feel a bit out of the way plus long waits for the shuttles

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12. Matthew Morris 16 April 2025, 17:24

    Rating:

    2

    Car Hit in the Car Park!

    Hotel was comfortable and perfectly located.
    However! On our return my car had been hit with the other persons plastic from their break light on the floor around mine. I went into reception at the hotel who were unable to help or let me know how to access any CCTV, apart from giving me a card to call somewhere else. I rang that number and haven’t been able to speak to a person. My insurance company say it is up to me to prove someone else hit my car, therefore I am liable.
    I appreciate that stuff happens sometimes, however I would appreciate some assistance in perhaps searching the CCTV to see whether the incident was recorded!

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13. Ranj, Southend on Sea 16 April 2025, 13:07

    Rating:

    8

    Great Value

    Europa Gatwick
    Amazing staff that were only too happy to help.
    There were a couple of issues with the room we had been allocated but the reception quickly addressed these. Unfortunately arrived too late to use the swimming pool but made use of bar, restaurant, pool table, vending machines etc. Top tip – it’s primarily contact less but the pool table and vending machines required cash. £20 e/w cab to Gatwick North was good value and service too

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14. Lauren Naisbitt 15 April 2025, 18:19

    Rating:

    2

    Terrible

    I couldn’t use the parking due to a death in the party we was going away with! Clearly knew we didn’t use parking and we could have not pre warned about this or let them know! And wouldn’t show any discretion at all in the matter and point black refused any refund

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15. Iffath A Sultana 15 April 2025, 18:02

    Rating:

    10

    Amazing service

    Every thing was so easily done we did not had any problem… I would recommend it to everyone i know.

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