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Holiday Extras
4.2/5
AVERAGE RATING: 8.3/10
(957 Reviews)
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    Number of reviews: 957

  1. Rating:

    8
    Pretty good…..
    I would have given them 5 stars but with the roads closed around Luton and all the roadworks around the airport, it makes for a challenging journey to/from their location and to/from the Airport.

    Having said that the drop and go was efficient and the transfer both ways without delay. We seem to have been fortunate looking at some of the reviews.

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  2. Rating:

    6
    Customer service needs improvement
    I parked at Gatwick North and, as requested, collected my car from the South terminal. However, there was an issue with customer service. The staff member who answered my call failed to explain the correct location for collecting my car, so I ended up waiting in the wrong place while my car had already been dropped off. Despite making several calls for clarification, the staff assumed that I was familiar with the process. To make matters worse, he became rude during the interaction.
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  3. Rating:

    2
    Return transfer left stranded
    After our flight was cancelled and rebooked for the following day , we lost our transfer and the helpline were not helpful, tried to rebook and pay for another transfer then to find you need 48hrs notice so could not book ! So had to find another transfer company which could help , so loss of money will not book agian will use a tour operator package so we would not have this issue when booking separate . It was the lack of help that was really annoying and frustrating.
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  4. Rating:

    8
    Easy
    Parked in car park 3 at Birmingham, easy access to terminal, first time using would defiantly use again, made life so much easier…only down side pretty pricy
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  5. Rating:

    10
    Airparks Slip End Luton . Excellent Value for Money
    Simple and effective way of no fuss parking. Transfers frequently and text link to your coach pick up showing live times.
    Vehicle keys in locked box with easy access. Would highly recommend.
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  6. Rating:

    6
    Hilton east Midlands
    Always stayed here before holiday and had transfers included but not now. Told by the hotel I should have clicked the option which has not been the case until now cost £43 return and sent wrong car for mobility scooter. Extortionate on top of hotel and parking when most hotels Included. Will not use again.
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  7. Rating:

    10
    Works well - once you get to grips with the system
    The transfer bus takes you right to the terminal at Luton. We have used this service 3 times now. Tip: if you are planning to stay overnight for your early morning flight do not stay at the Ibis hotel. It is a good 10 minute walk to the terminal. Not easy with luggage or pleasant in bad weather. Suggest you stay and pay for overnight parking at an alternative hotel (we used Premier Inn) then drive at silly O’clock to Airparks (they operate 24/7) leave the car and take the courtesy bus to the terminal.
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  8. Rating:

    8
    Smooth booking
    I’m happy with the booking and staffs were very nice. The only problem I had was getting into where they are, the description is not clear so the the navigation took me to the front of Stansted airport itself and I had to pay £7 to come out which was very disappointing. So be careful when going there.
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  9. Rating:

    6
    Gatwick Easyjet & No 1 Lounge
    We arrived at 6.00am at the Lounge. There was not much choice for a breakfast. Two cereals and pancakes. Couldn’t do toast as there wasnt a toaster. As for a cooked breakfast it was lukewarm and got cold quickly. It was the first time for us and wouldnt go again. A lot of money for not very much. The only plus was that you got a comfy chair. There were lots of reserved places which we were told we could use but in one room two of my party were kicked out as it was meant for 4 people. We were a party of 4 people!!
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  10. Rating:

    2
    Very good & easy process for parking
    Booked car parking at Clayton Dublin Airport hotel. Very good price. Easy to access. No issues what so ever
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  11. Rating:

    10
    Smooth system
    I booked silver parking at Bristol airport for a weekend in Belfast. Quick and easy to book, seamless to use and car quickly found on return
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  12. Rating:

    2
    Communication
    I booked the Crowne Plaza Hotel with secured parking for our holiday last week. Unfortunately my car broke down three days before departure and could not be fixed before the holiday. As a result we had to travel to the hotel by taxi so the parking was not required. I tried a number of times to contact Holiday Extras to amend my booking (two days before the booking) but found this impossible. The website allowed me to make my request but then reverted to the original page every time I entered the question. I did enquire at the hotel but they were not interested and told me to take it up with Holiday Extras. If as they say they welcome our feedback I would be delighted if they could respond and explain how I could get my parking money back.
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  13. Rating:

    10
    Faultless
    Great experience all round. Easy to find, smooth check in and only minutes from T5. A cancelled flight meant we returned to T3 but this was no problem and the change was handled very efficiently. By far the best parking experience I’ve had at an airport. Will use again.
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  14. Rating:

    2
    Excellent service
    Website easily negotiated, communications clears and one hell of a lot cheaper than a taxi or Uber!
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  15. Rating:

    10
    Excellent service
    Totally hassle free service. On time , not even needed to remind them . Needed to change hotel and just what’s app them and they changed without any problem Very satisfied and highly recommended .
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Holiday Extras

Holiday Extras is a travel company that provides travellers with a range of travel extras such as airport parking, airport hotels, airport lounges, car hire and travel insurance. The company’s website, holidayextras.com, is designed to make booking these extras as easy and convenient as possible. Holiday Extras offers airport parking at over 32 UK airports and works with trusted partners to ensure customers get the best deals and quality service. Customers can choose from a range of parking options including Park and Ride, Meet and Greet and Onsite parking. Holiday Extras also offers airport hotels, allowing customers to stay close to the airport the night before or after their flight. The company operates airport lounges, which provide a comfortable and relaxing environment for travellers. The lounges include amenities such as free Wi-Fi, drinks and snacks. The company also offers car rental services from trusted partners, which customers can book through its website. To ensure customers are fully protected during their travels, Holiday Extras offers travel insurance that covers medical expenses, lost luggage and trip cancellation. Customers can choose from a range of insurance policies to suit their specific needs.

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