Eccentric Professionals Limited is an online store that caters to customers looking for quality consumer electronics and software. At ecprof.com, customers can find a wide variety of items, from the latest appliances and monitors to the latest Microsoft software, programs and memory. With their trade account, customers can access discounts on their purchases, while those who become partners can enjoy even greater savings. At ecprof.com, customers can find products from a range of leading brands, including Microsoft. This means customers have access to the latest technologies, at prices that are often lower than those found in traditional stores. The website also offers a range of helpful tools, such as comparison charts and detailed product descriptions, to help customers make informed purchasing decisions. Eccentric Professionals Limited has a strong commitment to customer service, and offers a wide range of payment options, as well as a comprehensive returns policy. The website also features an extensive range of helpful information and advice, including guides on how to make the most of the products they sell.
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Number of reviews: 3 -
Rating:
2
awfull customer service
I am extremely disappointed and frustrated with ECPROF. They failed to inform me about customs charges before shipping, and when I tried to return the product because of these unexpected costs, they refused to accept the return. It is unbelievable — they offered no solution whatsoever and basically said “take it or leave it,” while still refusing to take it back.
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Rating:
2
AVOID these cowboys
Ordered 2 monitors for new office and paid extra for next day delivery.
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Rating:
10
Reliable online shop.
I will undoubtedly order here again! Everything went well from the time of ordering to home delivery. I was also kept well informed via email.
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Thanks for submitting your review!Iago Ferrant
Customer service was absolutely terrible. On the phone, the agent eventually just went silent and stopped responding. When I asked to speak to a manager, I was told none were available — only for her to immediately say she needed to speak to the manager herself. On chat, it was exactly the same story: no help, no accountability, no effort to resolve the issue.
An unexpected price increase of over 25% due to customs charges is more than a valid reason to return a product, yet they would not acknowledge this at all.
If you are in the Republic of Ireland, I strongly advise you NOT to order from them. You risk losing money because customs charges can be extremely high, sometimes even more than VAT, and you cannot reclaim them. Buy from within Ireland instead — you support local businesses and avoid dealing with companies like this.
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Rudi Winslow
Next day nothing arrived and contacted them and they said item was now out of stock so would be 6 business days.
I waited 2 weeks and they didn’t contact me and the items didn’t arrive. I contacted them and they said they want more money as the sale price had now ended ??? They said if I paid it the items were now in stock and they would deliver the next day.
I refused to pay extra and they said the items are out of stock and they cancelled the order.
What a joke of a company
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Thiery
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