MyFlowers is a UK online florist renowned for its range of fresh, exquisite bouquets and exceptional customer service. Specialising in a wide range of flowers including roses, sunflowers, lilies and hydrangeas, there is something to suit every occasion, taste and budget. Customers can choose from budget bouquets to premium bouquets that cost more, making MyFlowers a versatile choice for a diverse clientele. Part of what makes MyFlowers unique is their commitment to quality and customer satisfaction. They guarantee the freshness of their flowers for at least five days and promise to replace any bouquet that doesn’t meet this standard. This commitment also extends to their delivery service. Not only do they offer free delivery throughout the UK, but they also offer an expedited delivery option that ensures your bouquet arrives at its destination within just three hours.
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vitalijus simovicius
and, if you don’t chase for refunds, nobody is going to communicate with you. i had to call to get the money back and still not sure if i am going to succeed. definitely, not worth of your time and money
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Luke Bohill
To make matters worse, they failed to print the message on the card. What is the point of sending flowers if the personal message doesn’t even arrive? It completely undermines the gesture.
When I complained, instead of taking responsibility, they hid behind their “substitution policy” and refused a refund because flowers are “perishable goods.” They offered a 30% discount for a future order — as if I’d ever trust them again. Their slogan is “She’ll love it or it’s free.” She didn’t love it. I didn’t love it. Yet apparently that guarantee means nothing.
If you care about what’s actually delivered, I would strongly recommend ordering elsewhere. Unreliable product, poor communication, and even worse customer service.
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Marco Iaccarino
The delivery was missed on the 14th of February and arrived two days later, which completely defeated the purpose of the order. Valentine’s Day deliveries are time-sensitive, and this delay removed the meaning behind the gesture.
On top of that, although I paid for a personalised card message, the recipient received an empty card. This was embarrassing and unacceptable.
I contacted customer service before the late delivery asking them not to send the flowers anymore, but they were delivered regardless.
Unfortunately, this level of service — especially on such an important occasion — is not acceptable. I would not recommend using this company for special events.
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Aaron Adam Danker
Upon reaching out to them on WhatsApp, they apologized and gave a 15 pounds voucher, basically incentivizing me to buy another bouquet to fix the screw-up they made. Couldn’t help but feel like I was being scammed.
The fact that I, the customer, have to pay more money to fix a mistake that was not on my end is highly unprofessional and I would not recommend this service to anyone.
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NH
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Karolis
When I requested a full refund due to their failure to provide the service I paid for, they refused, stating the order had already been processed. Instead, they offered a £15 voucher or a discount on a future order, despite the fact that I had already paid £68.72 for a service they failed to deliver.
The flowers were for a time-critical special occasion, making next-day delivery completely useless. Their internal logistical issues are not the customer’s responsibility.
Advertising delivery dates that cannot be fulfilled, taking payment, and then refusing refunds while offering minimal compensation is unacceptable. Very poor customer service and misleading business practices.
I strongly advise avoiding this company if delivery timing matters.
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Selin
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Norman Harker
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