MyFlowers is a UK online florist renowned for its range of fresh, exquisite bouquets and exceptional customer service. Specialising in a wide range of flowers including roses, sunflowers, lilies and hydrangeas, there is something to suit every occasion, taste and budget. Customers can choose from budget bouquets to premium bouquets that cost more, making MyFlowers a versatile choice for a diverse clientele. Part of what makes MyFlowers unique is their commitment to quality and customer satisfaction. They guarantee the freshness of their flowers for at least five days and promise to replace any bouquet that doesn’t meet this standard. This commitment also extends to their delivery service. Not only do they offer free delivery throughout the UK, but they also offer an expedited delivery option that ensures your bouquet arrives at its destination within just three hours.
All reviews
A Gabr
Second I ordered white roses for 100 pounds but they sent me yellow and when I asked why did you send yellow they said there is high demand on white color and they are as beautiful. A complete customer disrespect. Not recommended.
Michele taylor
I wanted same day delivery flowers. This website was the top hit on google. I went through the booking system selecting today for delivery. I then received a confirmation email for TOMORROW! I tried to call my flowers straight away and couldn’t get through. I tried again and got through within the hour. I was told that I COULD NOT get a refund and after speaking to Diane the very unhelpful finance manager was told that I could have what’s app although I had tried to call immediately. I was offered 15% back!
Omar Hall
There was no proof of delivery, no photo, no signature, and absolutely no sign of the flowers. I had to buy replacements locally at the last minute, completely defeating the purpose of ordering in advance.
Customer service responded with a generic message and offered a discount voucher instead of a refund, despite the fact that they failed to deliver the product I paid for.
Save yourself the stress — DO NOT GIVE YOUR MONEY TO THIS COMPANY!!
Hook
I ordered a large bouquet £40 in the morning for same day delivery as advertised. I opted for the between 6pm and 9pm delivery. The flowers didn’t arrive. I contacted by email ‘support at my Flowers’ only to be told that they were being delivered the next day but ROYAL MAIL. between 8am and 6pm. I explained it wasn’t acceptable as the reciever would be away. I wanted a full refund. After approx 14 emails back and forth, I was astonished by the attitude of the so called support. They are THE NEXT in fact posted from LONDON. The next day I recieved a call saying they had been delivered and sadly they were not in good condition 12 stems of roses of which 3 were drooped wilted and dead.,Also the quality of the roses were terrible. I contacted support again sent a photo saying I wasn’t happy and nor would the recipient be…if she was there. To which I was offered an £8 refund and a sheet on ‘ How to look after my flowers’! So don’t belive all the promises on the advertising. I refused the £8 ..it was insulting. So beware.
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Zaneta
Okan Ilker
I immediately called to cancel and request a refund, but was told it wasn’t possible. They claimed same-day delivery is only available in London—yet their website accepted my non-London address, let me pay the extra fee, and even let me choose a specific time slot. This is misleading at best and feels like a scam.
To make matters worse, the flowers were delivered two days late, long after I had to buy a replacement bouquet elsewhere. Their “compensation”? A £15 store credit, a flower upgrade, and some chocolates—none of which make up for the missed occasion and wasted money.
This company took my money under false pretenses and refused to make it right. Their website is deceptive, their customer service is dismissive, and their delivery is unreliable. I will never use MyFlowers again and strongly urge others to stay away.
Lenuta
My boquet was disappointingly empty and tiny for that price, and I was embarassed to go up to my aunt with that boquet.
When I reacher out to customer service, although they did respond in a timely manner, it was of no help at all. I was told AFTER I had reached out that they had to substitute some of the flowers, but genuinely the boquet still was very empty and sad compared to how they promised it would look.
This just left me wondering, just how small would it have been if I had ordered a ‘small’ size?
Although they promise to either full refund or sell a free proper boquet if the person I give the arrangement is not pleased with it, all I was offered was a 15% discount and a free complementary gift. That won’t help at all considering I will never order from them again after this experience.
Dreadful, I would have been better off with Asda flowers for half the price that would have looked fuller and nicer.
Brian Austen
Brian Austen
Kellie Mee
Shaun
I recently ordered flowers and a balloon for a friend’s birthday. I chose the delivery time and paid for my purchase. I was tracking the flowers on the day and as it approached 6pm and the package had not been delivered, I call them, they said it would not be delivered until the next day. Obviously I wanted them to arrive on the actual birthday. When the flowers did arrive, they came with a plastic vase, MyFlowers, had switch the balloon for a plastic vase and never asked me if that was ok. I asked for a refund, however they said it was against their policy to refund. Avoid please, it whole thing was just a torture.
Letizia
Looks like you’re in Italy. Go to the Italian Trustpilot site
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Letizia Vezzani
0 reviews
IT
Rated 1 out of 5 stars
Couldn’t imagine a worse service.
Couldn’t imagine a worse service.
I ordered flowers for my mother in law’s birthday.
The order wasn’t sent on the day, so I called to re arrange the delivery.
They delivered old flowers that died 2 days later.
They also didn’t attach a complementary gift as promised.
So imagine sending your loved one old flowers on the wrong day.
I contacted customer support asking for a full refund.
They refused saying I didn’t “provide enough photo evidence”.
The company is a scam, customer service is appalling.
Please don’t waste your money on them.
Catherine Reynolds
Spent 40 minutes on WhatsApp before being told that they weren’t allowed to cancel orders via WhatsApp and my case had been referred to the complaints team.
I was told that their goal was to resolve my situation but that essentially they could offer me anything (including adding things to my order) BUT they couldn’t cancel it as there is a line on the website that states they only deliver within the M25 for same day delivery. This is despite their buttons and banners on their website offering UKwide delivery from 3 hours (with no asterix indicating that there are potential exclusions) and their website continuing to offer same day delivery dates and times, regardless of the postcode put in.
Did I make a mistake? Yes. I was in a rush and didn’t see the one line hidden within the description of the service that stated M25 only for same day deliveries.
Could the company have just refunded my money and retained me as a potential return customer? Yes! Did they instead choose to go down the route of many scammers, and double down on the situation? Yes!
After many back and forth emails in which I continued to request the cancellation of my flowers as I don’t need them delivered tomorrow, just today. I received a phone call whilst in a place with bad signal. I asked them to refer to the emails sent as not clear what they were calling about and to only contact me via email.
When in signal range roughly an hour later, I receive an email stating that my order has been placed on hold (sent at the same time I had the bad signal phone call). The email stated that I should get back in touch with them and they would offer me all the additional things that I said I didn’t want, when I placed a new order.
11 minutes after sending that email (when I was still unable to receive or respond to emails) they sent another email stating that as I hadn’t responded THEY HAD CONFIRMED THE ORDER I HAD REQUESTED THEY CANCELLED!
So technically up to that point they could have just cancelled my order and we could have all got on with our lives. Unfortunately, I am now in the position where I need to follow up, giving a bad review instead of a good one and to top it all off, we’re getting a product I no longer wanted.
Bravo MyFlowers, what an absolute nightmare you’ve been to deal with.
Christopher Vitalis
Christopher Vitalis
Date of experience: 14 May 2025
Simone Navon