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MyFlowers
3.1/5
AVERAGE RATING: 6.1/10
(583 Reviews)
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    Number of reviews: 583

  1. Rating:

    10
    Avoid at all costs.
    Most of the 5 star reviews here and on trust pilot are fabricated. Terrible service overall. Recieved over 24hrs too late. Tried to cancel well in advanced to be old after dispatch I was too late to reply which is completely untrue. They purposely stall you until you cannot cancel. Avoid avoid avoid
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  2. Rating:

    2
    As everyone else has said, they arrive a day or two late and are not worth what you paid for them
    Don’t bother, order from somewhere trusted. As everyone else has said, they arrive a day or two late and are not worth what you paid for them, then you spend all day battling for a refund that you’ll never get.

    Ordered flowers on the 11th for delivery on the 12th. Was told by their customer service at 8pm on the 12th that they wouldn’t be delivered until the 13th because I didn’t live in London and they only did same day delivery to London.

    Explained that I ordered next day delivery, not same day delivery. Was then told there was a system error on their end and offered a 15% refund.

    Explained that these were sent to an office for a birthday gift, and my partner wouldn’t be in the office on the 13th. Asked them to cancel the order and refund me. Was told, despite their refund policy that states ‘if you did not receive the bouquet ordered by you on the date which you ordered it, we will provide a full refund’ that this doesn’t apply to flowers that have already been packaged…. so they’ll never refund you, because all flowers that arrive a day late will have already been packaged.

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  3. Rating:

    6
    Send the flower fresh no by post on box
    I dont like you send the flowers by post with box, thanx.
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  4. Rating:

    2
    Misleading
    Paid for same day delivery but arrived the next day. Website states you will be send a photo before delivery- never send. Sent WhatsApp message – never got a reply
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  5. Rating:

    2
    This company misleads customers. Advertises and takes your money for same day delivery. Beware
    I ordered flowers to be sent the same day. I filled in a delivery date and specified time slot and paid the expected increase in delivery charge. I chose My Flowers as it advertised same day delivery. However as soon as I paid I had a confirmation email that my order was accepted and delivery would be the following day. I complained and they said that the small print says ‘only within M25’. I still cannot find this and it certainly wasn’t made clear when I placed the order. Still yet to receive the flowers! This company is defrauding people. Do not use! They are also refusing to issue a refund.
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  6. Rating:

    2
    Scamers
    I ordered my girlfriend favorite flowers but geted different flowers and dead. Dont buy from this company.
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  7. Rating:

    10
    Beautiful
    The long stem white roses were beautiful once they began to open overnight. Perfect for the remembrance & letting go of our College & friend. Delivery when advised , thank you 🙏
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  8. Rating:

    8
    Great Online UK Florist
    MyFlowers UK is by fa the most affordable and varied online florist shop I have found to deliver in the UK. The website is modern-looking, and the delivery process is intuitive until you have to input your payment method information, it gets confusing then. The flowers are great quality (at least what I can see in the pictures the recipient has shared). The reply time for support over the email or WhatsApp is pretty decent, people ordering from overseas who may be in a very different time zone, should foresee that it takes them to the next day to reply if your enquiry is sent out of UK business hours. This is the second time I have ordered with MyFlowers UK, on both occasions I did not receive the picture of the bouquet or letterbox before delivery. On the website, the promise is that they will send a picture of the bouquet before dispatching it, I suppose on WhatsApp, since they ask for your phone number. I would like to see the product and the card since I am ordering from Canada and cannot see the product IRL. I also asked a question about a print on the card, but it was never answered. On both occasions the delivery promise was kept. Overall, I recommend this online florist from my last two purchase experiences.
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  9. Rating:

    2
    Poor condition
    Flowers ordered Friday morning for afternoon delivery,paid 11 pounds for delivery and never turned up,delivered Monday and flowers in poor condition head fallen off one,worst flower company ever used wouldn’t recommend to anyone,customer service told me they don’t do afternoon deliveries in my area but my receipt says by 3 pm 2 nd August
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  10. Rating:

    4
    Bad experience
    Terrible experience!
    You will not get what you paid for or what is stated in the order’s description. I ordered a specific bouquet as it had a special meaning for the recipient. The company delivered a bouquet and changed the flower type. I never received a notification about it or a photo prior to delivery as described on the website.
    Upon contacting them I got a message something along the lines that it is a flower shortage now and they can substitute as they seem fit.
    You will not receive the flowers you see on the website!
    Horrible, NEVER buy from these vendors!
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  11. Rating:

    2
    Absolute scam. Avoid!
    I paid extra for next day delivery and received a text confirming my order would be delivered on time. They arrived a day late and in a very shabby state. Not worth the money. The company wouldn’t accept any responsibility for the late delivery and blamed Parcelforce. Parcelforce told me they only received the order on the day they delivered. Avoid!
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  12. Rating:

    10
    Worked well, but not the desired color
    Worked well. Delivered emotions on time. Responsive support. Roses color was different but service describes that it can get substituted. Let’s see how things will go with further orders. For now plan to use the service. It’s quick and easy to order globally and reach for questions.
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  13. Rating:

    2
    DISGRACEFUL EMBARRASSING COMPANY
    I’d give zero star if I could!!!
    Partner paid £11 same day delivery!! They came 2 days late, and it’s not even a bouquet it’s a 99p tiny bunch of carnations all of about 8 flowers , I can buy 4 times the amount in tesco for £3!!!!! No refund offered so will be going trading standards and social media!! Disgraceful! I’d be embarrassed sending these!!!! DO NOT USE !!! U can buy better at the petrol station!!!!
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  14. Rating:

    10
    Order
    Very good service and flowers,. Recommend.
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  15. Rating:

    10
    Beautiful Flowers
    I am very happy with the flowers I was able to give my girlfriend. Amazing service considering I ordered them with ease from 5,000 miles away and she got them in her hometown in pristine condition. She was very pleased, and I was so happy about them I ordered a second bouquet which she gets tomorrow!
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MyFlowers

MyFlowers is a UK online florist renowned for its range of fresh, exquisite bouquets and exceptional customer service. Specialising in a wide range of flowers including roses, sunflowers, lilies and hydrangeas, there is something to suit every occasion, taste and budget. Customers can choose from budget bouquets to premium bouquets that cost more, making MyFlowers a versatile choice for a diverse clientele. Part of what makes MyFlowers unique is their commitment to quality and customer satisfaction. They guarantee the freshness of their flowers for at least five days and promise to replace any bouquet that doesn’t meet this standard. This commitment also extends to their delivery service. Not only do they offer free delivery throughout the UK, but they also offer an expedited delivery option that ensures your bouquet arrives at its destination within just three hours.

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