On That Ass is an international supplier of boxer shorts and offers this on the basis of a subscription so that a new delivery of underwear will be delivered to the customer periodically. To get the customer acquainted with the underwear, one free pair of boxers can be ordered with the first order. When the first delivery is satisfactory, the customer can choose to become a member and, based on several preferences, such as size, colours and delivery frequency, a suitable subscription can be put together. The website also helps customers to make the right size choice. The boxer shorts come in several varieties, for example the Men Original, Men One, Boys Original, and the brand also has socks in its range that can be ordered in the same way. Customer service is easily accessible via the website, and the website also provides answers to frequently asked questions so that customers can quickly continue their shopping.




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Number of reviews: 2 -
Rating:
2
AVOID AT ALL COSTS
Absolutely appalling. Infuriatingly difficult to cancel. Ended up charging me two months worth of subscription (24quid) when all I wanted was the free trial.
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Rating:
10
Pleasant knickers made of strech material.
I ordered free pants from On Thas Ass and am satisfied with the quality. The boxer has a good fit, a nice design and is made of strech material. Totally my thing!
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Thanks for submitting your review!JN
AVOID AT ALL COSTS
The reply from onthatass below is a total lie. I have emailed their customer services around a dozen times and received no reply except one over a week ago rejecting my attempt to close my account, which came from a noreply address so you can’t even respond! Disgusting practice.
THE REPLY BELOW IS A TOTAL LIE
How can they possibly look at my account when they don’t know who I am?
Also, the entire business model is based on making it difficult to cancel subscriptions. That’s why the billing cycle is so strange. Look at all other reviews on trustpilot and see that everybody complains about this.
Dreadful company and a sad indictment of online selling
AVOID
SCAM
UPDATE: onthatass have finally closed my account. I am hugely relieved but this has been an expensive nightmare and extremely stressful.
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brendon
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