Ortorex is a global company specialising in a range of products designed to improve individual health, wellbeing and comfort. The company’s products include orthopaedic footwear, diagnostic health monitors, braces, splints, supports, sleep aids, skin care products and air quality improvement tools. Ortorex products also include ergonomic office equipment and a range of eyewear. One of Ortorex’s key differentiators, according to its own website, is its focus on orthopaedic solutions, with a best-seller list that includes products such as contouring orthopaedic memory foam pillows, adjustable elastic ankle braces and orthopaedic knee cushions. All products are designed to relieve physical discomfort and improve overall quality of life.
All reviews
Number of reviews: 10 Rating:2 Intense Pulsed Light I My order arrived quite quickly however it worked for a very short time and I had to charge it After charging I can only get a green light on which switches it self off a couple of seconds No red light or blue I sent off a message only to be told to subscribe to a web site and contact
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0 You have already voted! Rating:10 Excellent Placed order with Ortorex Uk for Trainers on 20th February , unfortunately they were not wide enough for my personal fitting.
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1 You have already voted! Rating:2 Do not purchase anything from this company Do not buy from this company. I purchased a Hearing Aid for my mother, 3 weeks later I still haven’t received the item. The day after I put the order through I recieved an email stating they had dispatched the item. After 2 weeks I contacted the company and they advised that due to their volume of orders the was a delay 😑 How could that be so when the email I recieved had already stated that the item had been dispatched? A week later still not received so I requested for a refund, the company then said I had 2 weeks from the date I ordered it to request a refund. So now I will contact trading standards. Do not buy from this company 😒 I would of no stars if I could
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1 You have already voted! Rating:2 Chinese Rubbish - scam company Cheap Chinese rubbish
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0 You have already voted! Rating:2 98 year old denied refund! I bought a pair of sandals on behalf of my 98 year old mother. They arrived but didn’t fit properly. I asked for a refund – despite repeated efforts at contacting the company, I’ve had no reply from them. When I looked online at their refund policy, they give a returns address in Poland but say they won’t issue a refund unless they’ve approved it first! If your star rating went into negative, they’d get -10 for customer service!
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1 You have already voted! Rating:2 MeshNebulizer This is the 2nd MeshNebulizer I’ve purchased as the 1st developed a fault and no longer worked, now the 2nd has also developed a fault and no longer works, I can’t get through to the company to get answers, just says not accepting calls so now that’s best part of £70.00 into the rubbish bin. Best thing for potential customers is to find a different company to do business with. Obviously a SCAM!!!
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1 You have already voted! Rating:2 Rubbish Terrible company I bought two pillows for my neck and have not received it over 3 weeks now . After I paid they tried taking another cash off my card till I froze the card . I still haven’t received my pillows . Other reviews show this company is a scam and should be reported and struck off online business . Very disappointed . I wish I read before purchasing this product
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1 You have already voted! Rating:2 I think they're a scam company I purchased an O2 monitor from them on the 12th, over 2 weeks ago. It still hasn’t arrived. Their customer service is awful, they don’t answer your questions, just send you standard paragraphs that don’t answer what you asked.
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1 You have already voted! Rating:2 No refund The company gave me an invalid tracking link (it was a link to a different country, not mine) and said it wasn’t their responsability. After more than 2 months since I ordered the product, they keep insisting that the product will arrive “soon”. So far, they didn’t solve the tracking problem, they didn’t pay me back the money I spent (although the website says they will refund if the product doesn’t arrive in 60 days) They just keep repeating that they will manage soon and give very poor excuses all the time. They keep me waiting forever without any resolution. Once l’m waiting for most 3 months and still no resolution, they should have already paid me back. This company has a lot of bad reviews in different countrys and has a very bad rate in Scam Adviser.
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0 You have already voted! Rating:10 Good product at a fair price. I really like the orthopaedic knee pillow, I can now sleep on my side again without back pain, as I am used to.
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Thanks for submitting your review!Mrs Thatcher
One of the technical people which I’m not prepared to do Not helpful at all I wished I had read the reviews before purchasing
Anne McGroarty
I contacted them by email to discuss returning the item which they responded to within 24 hours and received refund on 29th Feb.
My experience was first class.
Lesley
Trudie Burton
‘Orthopaedic’ sandals arrived poorly wrapped in plastic packaging, no box, with Chinese label on them.
Complete con. Not orthopaedic but cheap plastic sandals.
Company based in Latvia.
Wish I had checked reviews but the site looked professional.
Will raise a dispute with bank and contact trading standards.
Antonia
Greg
Afua
Clare Pollard
They aren’t based in the UK, so I think the name is misleading. I have no issue buying from overseas but I do take issue when a company pretends to be in the UK and won’t give you an answer about when you can expect your order.
They sent me a tracking number which initially didn’t work, and now says the order still isn’t in the UK, in fact it was only received by the carrier on the 23rd. By that point, they’d had my money for almost 2 weeks.
I will be returning the item. It will cost me postage, it has to be sent recorded and I don’t even know which country it’ll have to be sent to, so this is going to cost me more money.
Don’t buy from this company, you will regret it. If you’re not sure, have a look at their reviews on TrustPilot and decide from there. Most of the TrustPilot reviews say “I wish I had read this before I ordered”. I couldn’t agree more. Lesson learned
Sara N.
Janice