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ur.
1.3/5
AVERAGE RATING: 2.5/10
(46 Reviews)
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    Number of reviews: 46

  1. Rating:

    4
    Poor service
    I sent iphone, offered less and i accepted. I am still waiting for payment. I have tried to call and email. No response.
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  2. Rating:

    2
    Even 1 star is too much
    Even 1 star is too much! 8th working day and 3 emails. I am still waiting for payment for my trade in despite assurances that the money would be in my bank account within 24hours. Avoid this company like the plague. Will be reporting them to trading standards!
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  3. Rating:

    2
    Scam!
    Having read the previous reviews I could have just cut and pasted this review.
    Like many others I sent a iPhone 14 like new in the original box with accessories only to be offered less than half the original price because of “deep scratches “
    Unhappy I refused 3 offers and asked for my phone back. A phone was sent back but NOT my phone I can prove this because I made a note of the IEMI numbers. A poor quality phone was sent back in its place in a plain brow box. I have spoken to O2 who can if required send a copy of my agreement with the IMEI numbers on.
    Meanwhile I have a phone that is almost worthless. I am pursuing this with ur and will take it as far as I can.
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  4. Rating:

    10
    12 months warranty
    Returned my pixel phone after it stopped working less then 3 months. Was given back half to the cost I paid for. You claimed that there was no like for like but looking at your website there where several pixels in stock of the same model and colour. You lained claimed there is a reduction in refund after 132 days but did is not mention anywhere and this is not what I would class as 12 months warranty. It false advertisement specifically that I only had the phone less then 3 months.
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  5. Rating:

    4
    Very bad company
    I had a very bad experience with this company . They offered best price for my phone then gave me less than 50% of the offer. I accepted as I was ill and in hospital. However they took 12 days to pay me after I sent them several e mails. They do not answer their phone and calling them cost me £7 as it not a free number. Take my advice and don’t use them I had a very bad experience.
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  6. Rating:

    2
    AVOID! AVOID! AVOID!
    Not even a 1 is deserved. Please check other reviews especially when trading in as this company take your phone, make up things are wrong with it, massively undervalue your phone then have the audacity not to even pay you.
    Please invest your property and time into a company that isn’t UR that are genuine and have morals and don’t rely on ripping people off. Please avoid.
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  7. Rating:

    2
    Poor
    Sold my old iPhone to UR….. after inspection was offered less than half originally quoted price for phone. Apparently there were significant scratches (there weren’t)
    Declined offer and was told no further offers would be made. Amazingly (!!) they made me another offer, closer in price to original. I accepted this, but the promised payment in 3-5 working days actually took 8 days after chasing up by email.
    There are definitely better companies to sell your old phone to- who pay swiftly and don’t reduce their offer unnecessarily. Go elsewhere!
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    1. I still have received a payment and I accepted the offer on the 11th of Feb he just keeps saying there is “payment delays”
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  8. Rating:

    4
    Sold my iPhone.
    Same story of offering you a higher price so you choose them and then they send you a reduced offer once in possession of your handset. Their initial revised offer was almost a fourth off the originally quoted price. After haggling (why they advise they don’t do when sending the revised offer), I ended up with a more reasonable figure.

    Communication is poor, agents only respond when they want an answer to their question.

    Payment on time? You could consider this to be a yes, however, they quoted 3-5 working days. I accepted the revised offer on a Friday and the payment needed to be chased the following Friday to which the deposit was made into my bank without a response to the email I sent.

    In summary, they over inflate offers to gain business, not a great experience at all.

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  9. Rating:

    2
    Do Not Recommend!!!
    Hope this adds incentive to pay as Iv now uploaded reviews of the company to show people how poor UR are has a company, each day I haven’t received payment I will be making a new review on various other reviewing sites regarding the company and my experience.

    Yesterday was a review on Trustpilot

    & today reviewuk

    “Order 900271970 sent in on Friday 31/01 didnt get checked until 03/02 got a revised offer on the 05/02 of a £200 knocked off difference apparently deep scratches and faulty camera which isn’t true at all so I declined received another offer same day but also declined that one too

    and then I finally I received a 3rd offer on the 06/02 stating “ We hate devices slipping out of our grasp so our pricing manager has made one last attempt at purchasing your device, we hope you find this offer acceptable.”

    I did accept this offer and then received an email stating payment has been sent also on that same day 06/02

    I would say like some people that advisors were nice but after trying to call 17 times with no answer but just line ringing and ringing.

    Still waiting for payment as of this review 13/02 still even though they offer QUICK payment and paying according to the website 1-2 day payment with some people suggesting they even got it same day of confirmation email, I know I’m still gonna have to keep chasing via email and phone call until they pay me wouldn’t expect anything less from these.

    Lil angry but certainly more just really disappointed after having to take up my own time to chase a company that should be operating far more efficiently then this.

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  10. Rating:

    2
    Took my phone in december and not heard from them since
    I sold my phone online in December and sent off in the packaging they provided.
    According to my tracker with Royal Mail it has been delivered but I have not heard anything from this company since.
    They have my phone and no one answers the phone or gets back to emails!
    Any advice who to go to?
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  11. Rating:

    2
    Poor service and hard to get hold of
    Very poor service. Website states only takes 1-2 days to complete all needed actions. They received my device over 10 days ago and still not told me the results of the testing or sent payment from original agreed quote. Despite calling and emailing and being assured this would be sorted over the weekend as was awaiting a manager to review device nothing has been done.

    I had taken a quote with them for another phone but will now not be selling to them. Will use another more reputable company instead for my other phone

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  12. Rating:

    2
    Thieves
    My daughter sent an Apple Watch and iPhone 13 to trade in with this company. This is where things went downhill. The next thing we got was an email asking her to confirm her bank details yet they had not sent us an email either confirming or reviewing the offer they had initially given us online. We queried this to seek further clarification. We realised that they had offered way below what they had offered initially for this reason we requested for the return of both the phone and the Apple Watch. UR sent back only the watch. We sent a total of 3 emails pleading with them to return the phone. What they have done now is not to even bother replying any of the emails we have sent.

    I am in the process of researching who I can escalate this with as clearly they have stolen this phone.

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  13. Rating:

    2
    Very concerning
    I accessed a generous quote (£138) from UR on an old iphone. So I sent it to UR. They then emailed me saying:

    “The screen has visible marks. It has deep scratches in more than one place. As a result we have amended our Valuation to £55.00 that reflects the cost to carry out the work on your old device so it can be given another life.”

    This isn’t true. The phone is in excellent condition. So, using their online service, I rejected the offer and requested they return the phone. They then revised their offer to £75. I rejected it and requested the phone’s return again. Ever since, I’ve emailed twice and heard nothing back. I’ve tried calling them today: no answer.

    I’m very worried now that UR:

    a) has disappeared – taking the phone with them
    b) will underhandedly try to circumvent my requests by, for example, saying they’ve returned the phone (when they haven’t) or – if they’re particularly underhand – gouge deep scratches in the screen, then return it to me (thus fitting with the false assessment they provided).

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  14. Rating:

    2
    Appalling products & services - Do not buy from them!
    Ordered 2 phones in December, ‘premium quality’. 1st arrived dirty, 2nd damaged. Couldn’t get answer on UR customer care line. Emailed photos of damage and returned both for refund, tracked and signed-for. UR claimed 2nd phone didn’t arrive, so sent them proof of delivery and signature from Post Office. After endless emails and long waits for responses, UR finally refunded 1st phone and only part-refunded 2nd. Demanded full refund for 2nd phone. UR said didn’t know why only part-refunded but still didn’t refund the balance. Been chasing full refund since. No responses to emails. Appalling quality products and services. Don’t buy from them!
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  15. Rating:

    2
    Avoid
    The Samsung phone I purchased arrived after 12 days, quite a long time, it developed a fault after 21 days of use. Being a gift, it had been in my possession longer than it had been used, taking it over the 30 days, therefore a charge of nearly £40 was going to be deducted on the refund, £10 admin fee and the rest was a percentage depreciation of the £315 phone, so I opted for a replacement. What a nightmare, despite them knowing it was needed in hospital, as it was my very ill partner’s phone, it took 23 days to replace, with lots of bumbling incompetence and lies between. UR do not employ enough staff for their customer service. Approx 1 in 10 calls are answered, there is no answer phone, emails are largely replied to, but they do not read them and answer any questions, they just send out a generic reply. Both staff members seem to make it up as they go along. I was told a replacement phone had been dispatched and signed for at my office on 16 Dec, when it had not, the RM tracking reference she gave me, was for the original phone, signed for on 21 Oct, but I did not find that out until after spending considerable time looking for a non-existent delivery, Lying is second nature to the staff. A truly dreadful experience
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ur.

ur.co.uk is a reputable online platform specialising in the sale of approved pre-owned refurbished mobile phones at competitive prices. For over a decade, the company has been connecting customers with the devices they want, offering a wide range of products including iPhones, Samsung, Google, iPads and various accessories. They also provide a platform for customers to sell their old phones at the best trade-in price. Their technicians restore all phones to the highest standard through a rigorous 90-point phone check. The company is committed to giving used technology a longer life by promoting refurbished products rather than contributing to landfill. Customers receive free delivery on all UK orders and a 12 month warranty on their purchases for peace of mind. ur.co.uk offers a Best Price Match Guarantee and a Buyback Guarantee, promising the best possible trade-in price for returned phones. Selected devices also come with a free 100% compostable case, a premium glass screen protector and the company plants trees with every purchase. By joining the Circle, customers can enjoy exclusive offers and discounts on their favourite devices.

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