ur.co.uk is a reputable online platform specialising in the sale of approved pre-owned refurbished mobile phones at competitive prices. For over a decade, the company has been connecting customers with the devices they want, offering a wide range of products including iPhones, Samsung, Google, iPads and various accessories. They also provide a platform for customers to sell their old phones at the best trade-in price. Their technicians restore all phones to the highest standard through a rigorous 90-point phone check. The company is committed to giving used technology a longer life by promoting refurbished products rather than contributing to landfill. Customers receive free delivery on all UK orders and a 12 month warranty on their purchases for peace of mind. ur.co.uk offers a Best Price Match Guarantee and a Buyback Guarantee, promising the best possible trade-in price for returned phones. Selected devices also come with a free 100% compostable case, a premium glass screen protector and the company plants trees with every purchase. By joining the Circle, customers can enjoy exclusive offers and discounts on their favourite devices.
All reviews
Jamie
However, on the website, during the application to sell my phone to them, this wasn’t stated anywhere. Instead, it clearly said that “light wear and tear acceptable – no cracks, scratches or chips visible from 30cm”. The phone I sent them had no scratches, no chips or cracks at all, let alone from 30cm.
I thought something like this may happen, so I actually took screen shots of the company website, where they state the requirements for a phone in a “good” condition, plus, I also took a video of the phone I sent them, on the day that the application to sell my phone was filled out and submitted. I sent both these over to UR and asked for someone to contact me to resolve the matter and heard nothing.
I also attempted to call their customer care team on the number they provided, the phone line rings for about 30 seconds, before it drops dead.
Just seems as if they intentionally put high prices on their website, so that customers send them their devices, before making up reasons as to why the value of the device is lower and then offering them low ball offers, with the hope the customer goes for it.
I have chased and chased UR for a response and still have heard nothing in return.
AVOID AT ALL COSTS!
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Sharon Denwood
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Poppy
Now, nearly three months later, I’m still left without answers. Customer service has been incredibly unhelpful, with them putting the blame on myself, even after I followed all their instructions. It’s incredibly frustrating to think I’m expected to accept the loss of my phone without any resolution.
Avoid this brand at all costs unless you want to risk losing your device and dealing with a lack of support. Very disappointed!
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Daniel Lane
According to this scammer company the phone needs to be able turn and and no damage…..! Why have the option to sell a broken phone if you want it in good condition under broken. I will be reporting you to the money supermarket and try my best to get your company taken off there, false advertising
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Lisa22
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Rebecca Durbridge
Whole process took 10 days!
They were late finishing with my phone then said it was scratched on screen and case…it’s always been in a case.
They offered me half original quote.
Emailed them said decline if unhappy.
Read reviews and saw people never got phones back or they came back with fresh scratches!!
Sold it to them as under the impression it would be unsellable if returned.
AVOID !!!!!!!!!!!!!!!
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Izzie
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Frank Sherriff
They lost my phone, poor communication, poor service. Won’t use again.
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A cotterill
And omg the telephone experience is worse than a dogs breakfast.
This company should be shut down.
I’ve dealt with some shocking people,but these definitely come out as the worst of the worst.
So people do not waste your time and money on this outfit.
Just can’t belive how bad they are.
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rob nash
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John Tither
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Keith
They had my phone and sent me an abysmal revised offer. They claimed that there was damage to the screen before they opened the box. The phone was sent in near perfect condition, had always been kept in a case. I even sent photo’s of the phone to them to prove this, but they dismissed it. They tell you that insure your device for £100 against loss or damage in transit. Yet, when I asked about claiming for the damage they could not provide any insurance details, and told me that they did not take any photographs of the packaging when it arrived so any claim would be rejected. How convenient?
Please beware of this company. The director has dissolved several companies of a similar nature over the past few years. Check out their companies house profile and make your own mind up.
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Ms judith Whittaker
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Barry Haeger
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Anna
Said they send me emails, I hadn’t received any. They send me an offer for £89 instead of £149 quoted, saying there were scratches etc on the phone. I’ve always used a protective case, so I asked them to send me photos of my phone.
I’ve now asked for my phone back, two weeks after them receiving it.
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Dave
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