Vestiaire Collective is an online marketplace for pre-owned luxury fashion. It offers a wide range of items for women, men and children in categories such as bags, watches, jewellery, clothing, shoes and other accessories. The platform curates new and exclusive items daily, featuring top brands such as Bottega Veneta and Coperni. Products range from handbags, coats, dresses and swimwear to wallets, belts and scarves, catering to a diverse clientele with different fashion preferences. Vestiaire Collective is not just a sales platform, but a community of fashion enthusiasts. It frequently showcases community members and their unique styles, creating a dynamic space where customers can find inspiration, which is also highly visible on social media such as Instagram and Facebook. The company also stands out for its emphasis on authentication, ensuring that every item sold is genuine and of high quality. Partnerships with fashion labels such as Chloé and Courrèges feature prominently on the Vestiaire Collective’s website. Commitment to circular fashion, promoting the resale and reuse of iconic designs. Sustainability is an essential aspect of their ethos, they claim on their website, aligning them with the growing global demand for eco-conscious fashion.
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2
Horrendous service at Vestiare
My latest experience with Vestiaire Collective Uk has been horrendous. I sold a watch on 14th Jan 2024. I sent the watch together with the guarantee card and Vestiaire received the watch on 16th Jan. Then they asked me further proof of authenticity. Their online form asked me the date of purchase, I think it’s clear that date of purchase is the start date of guarantee?! I am shocked they asked me for this info even they received the guarantee card. I then tried to reach them but it has been a nightmare. First, the so-called 24 hours CS livechat never replies responsively. Second, the CS support email chat asked me again and again for info that I have already provided. Third, the expertise email address DOESN’T work. THEN at the same time I received a 2nd email from their expertise team asking me again for proof of authenticity….Most angry fact is that the 1st email from its expertise team says if they don’t receive your reply w/in 4 days they will treat you as not able to provide further info. BUT as I said already the expertise’s email address DOESN’T work.
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Thanks for submitting your review!Claudia Cheung
It seems to me inside the company they don’t want what each other has been doing. It has been a nightmare, after 4 days I still don’t know what has been going on.
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