DX Delivery is a well-established courier and logistics service provider in the UK, offering a wide range of delivery solutions to both business and private customers. The company has carved out a niche for itself in the logistics sector, specialising in the delivery of documents, parcels and freight, as well as providing secure courier services for sensitive and valuable items. DX Delivery operates an extensive network throughout the UK, ensuring complete coverage and accessibility for customers regardless of their location. This extensive network allows for a variety of delivery options, including next day deliveries for urgent shipments, scheduled deliveries for convenience, and secure services for legal documents, financial records and other sensitive materials that require careful handling and confidentiality. One of the unique features of DX Delivery is its dual service approach, which includes DX Express, which focuses on documents and parcels, and DX Freight, which handles heavier and bulkier items. This division enables the company to tailor its services more closely to the needs of its diverse customer base, ensuring that both small, delicate parcels and large, bulky freight receive the appropriate level of care and service. DX Delivery also emphasises its role in serving niche markets, including the legal, financial and public sectors, where security, timing and reliability of deliveries are paramount. The company’s services are therefore designed to meet stringent requirements, offering features such as tracked deliveries, signature on delivery and special handling instructions. Technologically, DX Delivery incorporates advanced tracking systems and online booking platforms to facilitate a seamless service experience. Customers can easily schedule collections, track their shipments in real time and receive notifications about their delivery status, increasing transparency and peace of mind throughout the delivery process.
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Number of reviews: 3 Rating:2 Absolutely unacceptable service – avoid at all costs I had an extremely frustrating and stressful experience with this courier service. They were supposed to deliver my passport from the Spanish visa center – not a food order, but an official travel document. The initial delivery was scheduled for Thursday. On that morning, I received a text saying the delivery would happen between 2:12 PM and 4:12 PM. I stayed home all day, waiting. However, at around 10 AM, I suddenly received a message stating that the courier had “missed me at home,” which was completely untrue. I had been home the entire time, and no one rang the bell or called me.
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0 You have already voted! Rating:2 Delivered to the wrong address This company delivered to the wrong address, wouldn’t own up to their mistake, and because they could show that the package had been delivered, albeit to the wrong address, I was unable to claim a refund from the online auction site that it was bought through, a week or so went by, knock on my door, it was the lady whose address the item had been delivered to, all’s well you might say but maybe another day I wouldn’t have been so lucky
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1 You have already voted! Rating:2 Awful company Awful company. Still waiting for my delivery some 10 days after it was supposed to arrive. Customer service assured me they would get back to me and didn’t, live chat is useless and they don’t seem to reply to emails. They lie to you, are unhelpful and the tracking system is a waste of time. They seem to be incompetent and morally corrupt at a corporate level taking into account the appalling reviews across many platforms. Keep well away if considering using them.
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Thanks for submitting your review!Vadim
I immediately tried to contact support. The phone system is a nightmare – it’s impossible to speak to a real person, and it just redirects you to the website. I contacted a live agent online, but all they could do was reschedule the delivery for the next day.
On Friday, I rearranged everything again to wait for the courier. I received a message that the delivery would be in the morning. I kept checking the courier’s location every 5 minutes to make sure I wouldn’t miss them. Still, despite being home the entire time, I suddenly saw yet another update saying I was “not available” at home. Once again – no knock, no call, nothing. I ran outside to try and find the courier, but they were nowhere to be found. Clearly, they hadn’t even attempted delivery.
Again, I tried calling – no success – and was pushed back to the website. After nearly an hour chatting with support online, they told me the courier might still come later that day, but couldn’t give any estimated time. Two hours later, I still have no idea where my passport is or when it will be delivered.
Long story short: this courier company is completely unreliable and unprofessional. I would never recommend them to anyone. The courier had my phone number and not once over two days did they even try to call me for delivery. Because of this disaster, I missed flights for my entire family, lost two days of work, and still don’t know where my passport is. Absolutely disgraceful service.
Paul Daniels
Shaun Canniford