Carvela is a footwear and accessories brand that focuses primarily on women’s products. The brand’s extensive footwear collection includes a variety of options such as boots, flats, heels, sandals and trainers. Carvela also offers bags and accessories to complement its footwear. In addition, the brand offers a special technology, called “All Day Long Technology”, which is used in some products to increase comfort. Carvela has also created “Club Carvela”, a platform for customer engagement and interaction, where members can receive exclusive brand-related benefits and information. Influencer collaborations are part of Carvela’s strategy to stay relevant and connected with its customers.
All reviews
Number of reviews: 1 -
Rating:
2
Avoid at all cost
I think Carvela.com should be avoided at all cost. My daughter’s birthday just before Christmas. She gave me a list of items she would like. I decided to buy the five items listed from Carvela Black Friday deal costing £400 when receive they were tightly packed in one of their plastic bags, but when checking there was only four items. I immediately reported this to the company. I received email from Hemant Sawant customer services for pictures of the bag and the items, how they were packed. I did this also including pictures left by the delivery company. Missing item pair of short boots there was no way they would have fitted in this delivery bag. The next day received email from Hemant Sawant insinuating that they had not received any reply from myself and that I should reach out also saying they did not believe me and they were not going to replace the missing item. I have challenged Hemant Sawant to pack the five items again in one of their large bags obviously I have had no reply because this is not possible. I have never ever had an experience like this, being called a liar. From previous emails seems she is trying to protect her staff at customer expense almost £100. I just wish I had read previous reviews on Trustpilot before my purchase. I have tried a telephone number received from my credit card company which does not work.
0
0
You have already voted!
Thanks for submitting your review!STEPHEN WAKEMAN
Review manually checked and approved. Read our policy