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ur.
1.3/5
AVERAGE RATING: 2.5/10
(43 Reviews)
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    Number of reviews: 43

  1. Rating:

    2
    Still awaiting payment over 2 weeks
    Sent my Samsung Galaxy s24 ultra. Gave a good price so thought what could go wrong. I so wish that I had read all these reviews as still have not received payment which was by the way reduced after they ran the tests etc.
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  2. Rating:

    2
    AVOID THESE LIARS AND SCAMMERS!
    I sent a iPhone and iWatch to this company on 2nd July.
    They, as expected, lowballed the amount they offered for the devices even though they were kept in cases and covers since purchase. After a back and forward and them upping the offer slightly, I accepted.
    However, after numerous calls and emails and being fobbed off with excuses, this morning I had the misfortune to speak to service representative Jodie TheLiar.
    I had received emails from Jodie TheLiar previously detailing payment was being processed. It is now well beyond the 7 day guaranteed payment window. I am left without items or payment.

    After Jodie TheLiar having just slammed the phone down after asking to speak to her manager or a complaints department, I just spoke to Wendy TheBuckpasser. Wendy detailed ‘theres nothing I can do”, it has been escalated to the payment team which are an external company!

    So, we have a team comprising of Jodie TheLiar, Wendy TheBuckPasser, MattTheBlameshifter who emailed days ago explaining payment would be made.

    Very disappointed, especially as this company was recommended by Martin Lewis.

    Update- Lucy contacted following my negative reviews on their social media posts and payment was made immediately. Lucy is a credit to this awful company and has a bright future in customer services. I only wish id spoken to her a week ago and saved myself 3 hours of calls and multiple emails.

    Poor experience with this company, having to chase payment and dealing with the very rude Jodie was not a pleasant experience. Not recommended and if you must use this company, ask to speak to Lucy, she’s the only one with the ability to make payment it appears.

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  3. Rating:

    2
    Avoid
    I wish I had looked on here first before sending my phone. Half price offered due to some fabricated story of “deep scratches” which appears to be their MO. Requested phone back we will see if I ever get it.

    Feel like an idiot for sending it in

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  4. Rating:

    2
    Do not buy anything from this seller. It's a scam.
    Do not buy anything from this seller. It’s a scam. He sells the phone with the information “like new” but the phone arrived full of scratches and with a damaged rear camera. And now neither the seller nor Amazon refund the amount I paid for the phone.
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  5. Rating:

    2
    scam
    like hundreds below, sent phone got low balled no payments 12 days no joy with email and phones calls

    gutted
    scam

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  6. Rating:

    2
    Scammers
    Scammers! Same story as every other review. Good offer, lowered cos it had “scratches, more than one” which I know it didn’t. Accepted the reduced offer because I couldn’t be bothered with the hassle. Payment never arrived. Tried ringing, got cut off. E mailed, no response! They have stolen my phone.
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  7. Rating:

    2
    Poor show
    Price comparison site with value given …..quick to send you label etc same as others say scratches on screen devalued accept offer now no money no phone and no contact disgusting behaviour read other reviews saying same avoid avoid avoid
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  8. Rating:

    2
    Awaiting payment
    I wish I saw these reviews before. Like all others I sent in an excellent condition iPhone 13 was offered less than Apple offered me for trade in after they received the device but I had them missed the trade in cut off with Apple. After several emails and a phone call and more than 10 working days I still haven’t received payment. I went off trust pilot reviews!
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  9. Rating:

    2
    Scamers
    On 25 April 2025 I received an email that the money would be in my bank account. Today is the 8th of May, on hold.
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  10. Rating:

    2
    Complete joke stole my phone
    Offered way below original offer then put up offer twice what a scam when I agreed said money had been processed but over a week later I still haven’t received my money ignoring emails beware of these scammers offers you pennies for your phone then have the cheek to keep your phone and your money so they have stolen my phone and my money going to get a friend who works with solicitor to check this out also going to the police I hate that these people think they can get away with stealing your phones don’t trust these at all
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  11. Rating:

    2
    Scam
    Worst ever experience selling a phone. Made up fake faults with the phone once they had it and pretended that when Royal Mail say it’s delivered, it’s not actually delivered. Reduced offer from £350 to £200 on the basis of it having 87% battery and light scratches. This is a lie. It is pristine and if they return me a different phone (I have the IMEI and photos) I’ll be calling the police for theft. Assuming they return it at all
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  12. Rating:

    2
    DO NOT USE
    Same story as others, best offer price, reduced by more than 50% due to ‘deep scratches’ despite taking photo before sending, 2 rejected offers expected phone back only to be told that we had ‘auto-accepted’ a third offer and would not be getting the phone back. Don’t be deceived by the high prices they offer – your phone is scratched, it’s just that it is so microscopic you can’t see it (nor presumably any other buyer) they just want your phone for the cheapest they can pay (and then don’t pay).
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  13. Rating:

    4
    Poor service
    I sent iphone, offered less and i accepted. I am still waiting for payment. I have tried to call and email. No response.
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  14. Rating:

    2
    Even 1 star is too much
    Even 1 star is too much! 8th working day and 3 emails. I am still waiting for payment for my trade in despite assurances that the money would be in my bank account within 24hours. Avoid this company like the plague. Will be reporting them to trading standards!
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  15. Rating:

    2
    Scam!
    Having read the previous reviews I could have just cut and pasted this review.
    Like many others I sent a iPhone 14 like new in the original box with accessories only to be offered less than half the original price because of “deep scratches “
    Unhappy I refused 3 offers and asked for my phone back. A phone was sent back but NOT my phone I can prove this because I made a note of the IEMI numbers. A poor quality phone was sent back in its place in a plain brow box. I have spoken to O2 who can if required send a copy of my agreement with the IMEI numbers on.
    Meanwhile I have a phone that is almost worthless. I am pursuing this with ur and will take it as far as I can.
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ur.

ur.co.uk is a reputable online platform specialising in the sale of approved pre-owned refurbished mobile phones at competitive prices. For over a decade, the company has been connecting customers with the devices they want, offering a wide range of products including iPhones, Samsung, Google, iPads and various accessories. They also provide a platform for customers to sell their old phones at the best trade-in price. Their technicians restore all phones to the highest standard through a rigorous 90-point phone check. The company is committed to giving used technology a longer life by promoting refurbished products rather than contributing to landfill. Customers receive free delivery on all UK orders and a 12 month warranty on their purchases for peace of mind. ur.co.uk offers a Best Price Match Guarantee and a Buyback Guarantee, promising the best possible trade-in price for returned phones. Selected devices also come with a free 100% compostable case, a premium glass screen protector and the company plants trees with every purchase. By joining the Circle, customers can enjoy exclusive offers and discounts on their favourite devices.

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