All reviews

Number of reviews: 744

1. David Reeve 4 September 2025, 09:42

   Rating:

   6

   Manchester return fast pass

   As far the parking goes other than T2 signage being unclear on where to go (cost me £5 as went in wrong entrance, potentially driver error 😊) the staff and process are very easy and recommended. What is not recommended however is the returning fast pass. No one was at Manchester fast pass gate so we wasted time finding it and then were told to just join the line when we questioned it. Time and £30 wasted.

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2. Chris Bartlett 2 September 2025, 19:24

   Rating:

   2

   Bristol Silver Parking

   Unfortunately this is the cheapest of the most unreasonably priced parking at Bristol Airport, the onsite parking is extortionate. The parking system is cumbersome, handing in keys and whilst on your trip, your car is parked somewhere else on the site. The buses to and from the airport are limited, to one or two, so you have to wait outside and they pack you in once your on board. On your return you have to go to a desk to collect your key which can take some time, bus full of people all wanting their keys, with only two people behind the desk. You are then informed where your car is parked, and then you have to go out into a car park and hunt for it. Not what I wanted after a long trip back.

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3. Don Hume 2 September 2025, 15:27

   Rating:

   8

   Great package

   Booking Maple Parking through Holiday Extras at Birmingham worked a treat as before. The car park is easy to find and just a short walk from check-in. We were met on arrival and the hand over is quick and simple. On returning home from our holiday the car was waiting for us and we were on our way in seconds. Great service.

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4. Sam 31 August 2025, 18:05

   Rating:

   8

   Short Run Car Park

   Once I found the car park, it was incredibly easy and convenient. Staff friendly, space on the bus and frequent service. The only down side was locating the entrance to start with – not the easiest so perhaps a little more signage further out would be useful as it caused me a little anxiety as I knew I was on a time limit amd didn’t feel I had anywhere/anyone to contact for advice as it was very early in the morning.

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5. Phil 31 August 2025, 17:26

   Rating:

   10

   Fantastic Service from Maple Parking

   We used Maple Parking service, was cheaper than the cost of a taxi to the airport and back home for a start. Was super easy to book and easy to use. Simply had to drive up to the designated valet parking area right near the terminal. Greeted by staff upon arrival, we took out our luggage and gave them my car key. They give you a contact card with contact details and a registration number on it for you to keep until you return. They then securely park your car in one of many car parks they have available. Upon returning to Birmingham airport you call the number on the card as you are waiting for your luggage in the arrivals area they confirm who you are and then they go collect your car which is then there waiting for you once you have walked from arrivals back to the designated valet parking area. You give them the card back, you get your car key back, simply load your car and then you are free to leave and head home. In short – reasonably priced, very simple to use, great service. Will definitely use them again for any future flights.

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6. Erinn Quinn 31 August 2025, 14:37

   Rating:

   2

   Infestation in room

   I stayed at Radisson Blu London Stansted in August 2025 (booked through holiday extras) and unfortunately experienced a severe hygiene issue.

   When going to bed, I noticed a bug crawling across the bed but assumed it was a one-off. In the morning, however, I opened the curtains to find bugs crawling all over the sheets, my luggage, and even the towels in the bathroom (which we had not used). When I pulled back the sheets, the mattress itself was visibly infested.

   When I reported this, staff explained how they would protect the hotel (by closing the room and calling in pest control), but I was given very little support in protecting myself or my belongings. When I pointed out the insects crawling on my luggage after being in the room, staff offered to spray and hoover the bags. However, when I got them back, bugs were still visibly crawling inside. I was also told to wash everything at 90°C — completely impractical for most clothing.

   This ruined two full days of my holiday while I tried to decontaminate my belongings. I also continued to find mites afterwards, which caused ongoing distress and anxiety.

   Later, EcoLabs (the hotel’s third-party infestation contractor) confirmed there had been a mite infestation in the room. However, the hotel refused to confirm whether these were rodent mites, leaving me with ongoing concerns about the potential health risks.

   While I did receive a refund for the night, I do not feel this adequately reflects the severity of the incident. Overall, I left feeling unsupported and very let down by a brand I expected much better from.

   I have video evidence taken in the room, but unfortunately cannot upload it here.

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7. Paige 28 August 2025, 17:14

   Rating:

   10

   Drop and Go

   We used holiday extras to book drop and go parking at Manchester airport. Reasonably priced and really easy to use! Would definitely use again.

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8. Sharon Wallace 27 August 2025, 18:20

   Rating:

   2

   Poor Service

   Arrived at stand 7. Waited 15mins, phoned office to see where the bus was, after 20mins had to phone again as NO bus. Eventually got back to car park, to find my car blocked in. Another walk back to the office along with half dozen people all blocked in. Not amused, check out what events are going on at Isingston show group before booking as this will make a BIG difference in where you would park. As this site is 12mins and off site from the airport.

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9. Christopher Smith 26 August 2025, 22:43

   Rating:

   10

   Orlando transfer

   Very good service. They messaged on WhatsApp and arranged to meet at the arrivals very promptly and efficiently.

   I think the price was very good also. It was slightly more than an Uber or Lyft, but I had certainly that I would get a car to my hotel. I have no knowledge of Orlando airport so that WhatsApp discussion was useful to help locate each other.

   Also, I knew that booking in advance would give the vehicle size we needed for the 4 suitcases. I don’t want any stress that the taxi from Uber isn’t big enough or I have a 30 minute wait for a big enough one.

   Therefore, I would highly recommend this service over an Uber or Lyft.

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10. Elaine crean 23 August 2025, 19:28

    Rating:

    10

    Fantastic!

    We flew from Manchester airport. We’ve used this service for a few years. The drop and go service is so easy to use. Easy to book, directed straight to the car park, recognised the reg plate etc. The people running the service are extremely friendly and professional. Easy collection when you return home. Easy every time!

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11. sylvia tibbs 23 August 2025, 10:28

    Rating:

    2

    50 minutes wait for car return

    We had to wait for more than 50 minutes for our car to be returned to us. We flew from T5 and returned to T3. I booked this and paid extra to have the car returned to us at T3. This was stated clearly on the booking document. The staff involved in returning the car apologised and said that they went to the wrong terminal but this should not have happened.

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12. Tina Livsey 22 August 2025, 18:44

    Rating:

    10

    Dubai airport transfer

    Booked holiday extra as it was half price of any other
    Driver made contact day before confirming pick up easy to find with clear instruction and name on sign smooth drop off evening before return made contact explaining large vehicle broke down so sent two cars for our return made sure we were collected together and dropped off in same place so no searching in massive Dubai airport for family in other car
    All drive was safe and friendly would definitely recommend thank you

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13. Peter Woodvine 22 August 2025, 15:52

    Rating:

    2

    Hotel Food

    We stayed at the Radisson as it was close to Stansted and wanted to stay somewhere nice to start the holiday well. We went to the hotel restaurant for an evening meal. All three of us complained that the food was out of packets/jars which you do not expect from a Radisson 5* hotel. I ordered the curry which was £23 and had to send it back twice. The naan bread was a small flatbread the size of a pitta bread that had been burned in the toaster. The rice was little more than a table spoon full. This place is the airport equivalent of a motorway service station. They don’t care because you have to use them and everything is ultra processed. I never complain about anything usually but it was dreadful.

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14. Lucy Simmonds 21 August 2025, 18:23

    Rating:

    2

    Terrible

    Amended my return transfer 48 hours before, to a hotel they said was 9 minutes away from the hotel I was staying at. I contacted them 48 hours before to ask if they could amend it to the hotel I was dropped off at as I couldn’t see why I wouldn’t be collected from the same hotel but they said no. I walked for nearly 20 minutes following the map they sent me. Eventually I went back to my hotel and asked the receptionist if she knew where the hotel was that they said they would collect me from. It turned out to be a 59 minute walk uphill to another town. I then had to get a taxi which holiday extras said they would not pay for. I told them I was travelling on my own with a 6 year old and a suitcase and a bag.
    Once I was collected by the coach it then travelled back to the town I had just come from.
    Have used in the past but would never use again. All customer service do is pass the buck when you speak to them.

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15. Elaine Mazingham 20 August 2025, 20:40

    Rating:

    2

    Never again

    Holiday inn, never again. What a horrible damp room with aircon that was so loud and sounded like the bath was running! Paid a good amount to stay in a run down room feels like a joke.

    The parking was very good, would recommend them again

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