NCF Living is a furniture retailer offering a wide range of products to meet a variety of home furnishing needs. Originally a high street retailer of carpets and furniture, NCF Living has used its industry experience to provide customers with first class service and products, and now operates many stores across the UK. The company offers a wide range of living room, dining room and bedroom furniture, including unique ranges of sofas such as The Battersea, The Montana, Italia, The Rio and The Cannes. These and other collections are in stock and available for immediate delivery. NCF Living also offers a selection of stylish bed frames and other bedroom furniture. The platform offers a variety of interior design tips and advice to inspire customers with fresh home decorating ideas.
All reviews
Liz
Karen leck
Was met by Stewart who talked me through my sofa options
I purchased a beautiful sofa and stool
Amazing service
Thank you again Stewart
Donna Tranter
Bought both a bed and a sofa from here only to find problems with both almost immediately. The bed was not connected together on one side so kept coming apart. I was offered either a replacement base, or £40 to fix the issue myself. I chose the replacement, because why should I start drilling holes to connect the two pieces of bed…an employee came round and asked would I be happy if he just fixed the bracket, as that’s all I wanted to happen I said yes. Whilst he was here he checked the sofa which had already begun creaking after less than a month of having it. He said it hadn’t been made properly and didn’t have the correct padding. He said he would ask for a replacement to be ordered straight away. I then waited two months to receive my new sofa only to be told when I chased it that there was nothing wrong with the sofa and one wasn’t being ordered for me as suggested by the employee that came round. This is really underhand. Telling me that the sofa was faulty and a new one would be ordered and then being told that this hasn’t happened and there is nothing wrong with it. I spend £3000 in this shop only to have two faulty products. I will never buy from them again and will continue to tell anyone who wants to listen just how appalling my experience with them has been. All except the sales staff who I might add are a credit to the company and really belong working for a much more reputable business!
Kingsley
But funny how if I ordered it online you can return it back within 14 days. DONT SHOP HERE!!
Roxana
Julie Priestley
I was told that there would be approx 10 – 12 weeks wait which I was happy with.
I was contacted after approx 10 weeks with a delivery date which I could not achieve as I was booked for a holiday so we re-arranged this for a month later as it was Christmas & New Year holidays in between this time.
The delivery was booked for a 10 hour time slot and I was contacted about an hour before delivery to be advised they were on their way and would be with me within the hour traffic permitting of course. They arrived on time and I had already advised that I was in a duplex flat on my delivery notes so there are four flights of stairs to my front door and another flight of stairs to by bedrooms they were expecting it so was not a problem.
They assembled the bed and showed me it open, took photos and left me the operating instructions so that I could read after they had left. The only thing missing I guess is any information regarding the mattress (whether it needs turning and how often) so I will call the store to request this information.
Everything went smoothly for me and I must say that had I read the previous reviews I would not have ordered from NCF as there have been a lot of problems that I feel should have been resolved and I would not have been happy if this had been my experience for sure!
I hope therefore that things have improved or I just happened to have a good experience to date.
Dorin Gabrian
Because I worked very late that week, I was able to start instalation on Saturday afternoon and after unpack I realised that from the order is missing couple of components including the instalation guide. Beside that, it was some damages, scratches and all 4 legs they did not tighten, one did not even thread to the frame wich I have reported next day on Sunday in store from where I have place the order. The store assistance from Rugby was extremely helpful, just amazing, although beside given instruction, printing the instalation guide, and put me in contact with customer service, unfortunately they are unable to help more.
Checking the guide, I found exactly what was missing, I have send pictures and videos to customer service Michelle, after back and forth, I end up blaming me to create that damages and scratches.
The missing parts that I was unable to finish instalation I was waiting 3 weeks to receive by post, when I received I was unpleasantly surprised to find that I only received 4 screws and the installation guide, many more screws and fabric handle still missing.
They invoke a rule of 3 days of reporting any damages, because I received the bed on Wednesday and report the issues on Sunday they said that after 3 days they couldn’t do anything. I asked if this is 3 working days or normal days, Never reply to that question.
For everyone keep in minde to check everything in the first day no matter what or how busy you are that period. And do not offer any compasion or basically human being as you will end up in miserable situation and they will use everything against you, treating you as a garbage in your own money.
I am unable to use the bed and still waiting to receive the missing parts. Trying to contact them by phone, after 60 minutes of waiting someone to answer I was disconnected.
Regarding the legs damages, other damages and scratches, they refuse to stand behind they product.
Verry interesting that customer have only 3 days of reporting but company can do whatever they like, I am on week 4 of waiting for his order to be delivered all components, and yet nothig from customer service.
Spending over £3 000 in store, treated like a garbage, honestly I regret to be nice or considerable with delivery guys.
Hopefully this experience to be very helpful for others. For me is a learning lesson
Sharon Griffiths
The courier that they use are horrific!!!! They were told that it was up one flight of stairs and that there would be a dog on the premises, who was put in a separate room for delivery time, everything was written in the email and I was assured that it would be delivered, put together and all packaging taken away.
This however did not happen, they showed up and refused to come into the property as apparently the guy had asthma. They then tried to get me to sign and take the item away with them.
I have tried to resolve this by speaking to the courier, who told me to contact ncf, they then emailed me to say that nothing can be done as they are allowed to refuse to go in if they think its a health and safety risk!!!!
Apparently they contacted their boss and ncf while outside my house, but not once did they make a phone call.
Stephanie Evans
The stitching from the mattress is undone it 6-7 places with pulls too.
The bed didn’t close the pistons didn’t work, had to buy new ones. And you can feel through the fabric of the bed where you put the screws in that they’ve made a mistake, the car bowed the bed out so had to take that off. Absolutely shocking
Santosh Kumar Tharra
J Eastwood
Nwife Akhator Eneka
Rachel louise Brodin