MyFlowers is a UK online florist renowned for its range of fresh, exquisite bouquets and exceptional customer service. Specialising in a wide range of flowers including roses, sunflowers, lilies and hydrangeas, there is something to suit every occasion, taste and budget. Customers can choose from budget bouquets to premium bouquets that cost more, making MyFlowers a versatile choice for a diverse clientele. Part of what makes MyFlowers unique is their commitment to quality and customer satisfaction. They guarantee the freshness of their flowers for at least five days and promise to replace any bouquet that doesn’t meet this standard. This commitment also extends to their delivery service. Not only do they offer free delivery throughout the UK, but they also offer an expedited delivery option that ensures your bouquet arrives at its destination within just three hours.
All reviews
Joanne
Highly recommend and will definitely be using them again.
Jerzy
nadia Tahir
Marcia Kosanovic
Alexandra
Sara
Will definitely recommend to friends and family xx
Ms maria mckenzie
Klaudia
Aadam
P
Raffaella Cantoni
Andrew jardine
Jen D
Ravi Owan
To start, I ordered a bouquet for my girlfriend’s birthday, expecting a smooth and timely delivery. Instead, it turned into a nightmare. On the day of delivery, I wasn’t home, and rather than following my clear instructions to leave the flowers with a neighbour, they took the flowers back to the Royal Mail depot. I was given no valid reason for this despite explicitly requesting for them to be left with a neighbour. They then promised to attempt delivery the following day, but this didn’t happen. Two days later, at 9 PM – 48 hours after my girlfriend’s birthday – they finally delivered the flowers.
By this time, the flowers had been stuck at the depot for two days, and it showed. They arrived severely dehydrated, and to make matters worse, the bouquet was much smaller than what was advertised online. This was not just disappointing but downright embarrassing, as the gift for my girlfriend was late and looked nothing like what I had paid for.
What truly shocked me was the company’s utter lack of accountability. When I reached out to cancel the order on the day the flowers were late, they ignored my request and instead sent me generic instructions on how to “rehydrate” the flowers. Keep in mind, the flowers were dehydrated because they’d been mishandled and stuck in a depot for two days!
To add insult to injury, MyFlowers said they would replace the bouquet if it didn’t last five days. By day three, the flowers had died, despite my girlfriend, a professional gardener, doing everything she could to save them. I immediately reached out via WhatsApp, email, and phone – only to be completely ignored for days. When they finally replied after 8 days, they had the audacity to claim they couldn’t help me because I hadn’t contacted them within the time frame! Despite my numerous attempts to reach out from the moment the flowers arrived in such poor condition, they brushed me off entirely.
This entire experience was a disaster from start to finish. I expected a professional service for such a special occasion, but instead, I was met with late delivery, poor communication, terrible product quality, and a company that refuses to take responsibility.
I strongly advise against using MyFlowers – they have shown that they are unreliable, unprofessional, and completely unresponsive when things go wrong. Save yourself the hassle and go elsewhere for your flower delivery needs!
Kierna Johnson